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Home My WebLink AboutPACKET Light and Power 2001-03-08, 1 TOWN OF ESTES PARK Light and Power Committee AGENDA March 8, 2001 8:00 a.m., Board Room 1. Van Mounted Meter Test Board Â° Authorize Budget Expenditure 2. Light and Power Department Policy and Procedure Manual Â° Modify Commercial Deposit Calculation 3. Reports A. Platte River Power Authority B. Financial Report C. Project Updates D. Customer Satisfaction Update NOTE: The Light and Power Committee reserves the right to consider other appropriate items not available at the time the agenda was prepared. REM Prepared 3/2/2001 1 F TOWN OF ESTES PARK Office Memorandum To: The Honorable Mayor Baudek and Board of Trustees From: Richard E. Matzke 72 7>7- Date: March 6, 2001 Re: Van Mounted Meter Test Board Authorize Budget Expenditure BACKGROUND: The Light and Power Department currently maintains approximately 11,000 electric meters. The American National Standards Institute requires metering accuracy ofplus or minus 2%. Our practice is to test every meter prior to installation and once every ten years. Every meter installation requiring a multiplier is tested every four years. We also perform one additional test during the ten-year period ifrequested by the customer. This program requires that the existing meter be removed from service and replaced so that it can be brought back to the Meter Shop for testing. Our current test board was purchased in 1991 when we were maintaining approximately 8500 meters. We are requesting to purchase an additional test board for installation in the Meter Department mini-van that was authorized last month. This new test board will allow us to perform on site testing for customers with high bill complaints and for high-capacity commercial installations. (continued on next page) BUDGET/COST: The Light and Power budget includes $24,000 for purchase of a portable test board and $4500 for replacement of a Meter Department laptop. The quotation from Utility Test Equipment Company (UTEC) includes $22,590 for a Model 620 Meter Calibrator and Radian reference standard and $2,135 for a laptop computer configured with the meter calibration software. RECOMMENDATION: The UTEC Model 620 is manufactured by the same company that now manufactures the successor to our shop meter calibrator. The shop and portable calibrator would use a compatible database. The Light and Power Department recommends that we purchase the calibrator and laptop from Utility Test Equipment Company for a total cost of $24,725. REM 1-1 J , This will provide improved service for our customers. Not only will they get immediate results from a meter test they requested, but also they will be able to see the test performed. This will lend credibility to the test process and to the capabilities of our personnel. The equipment will also provide improved efficiency through either elimination ofreturn trips or processing of meter change out information on the customer's account. We will also be able to limit spare inventory ofhigh-dollar ($800 to $1,000) transformer rated meters. When the test is performed on site, a replacement meter is not needed to allow the old meter to be returned to the meter shop for testing. Lastly, this new test board will provide a back up for the equipment in the meter shop, in the event of a breakdown of that equipment. 1-2 i 1 620 Calibrator Fully Automatic Closed-Link meter testing f. 2 4 , rjift#49%2401Â§ 32 I Tests S & A-Base meters without adapters Easy to use WindowsTM 95/98/NT EMC t tM=77 2. Software ~2. r ': * M ..a-'wÂ·-7.MIR&*1#0.518- TÂ¥4- ' Automatic Data Collection -4.-14: 4124Â· f -, IR~ .2&+~~- ~f.Â¢32~F-~'~nÂ·.Â·71~/-tÂ·,9-.3~< 492~992/1. h. it VId, Eveusi .... . / 7 Compatablewith AMS Data Systems?ttilitij I . 231-/.9 Tests Wh, Varh,.Qhs:KVAh. Vitand 11:~~ t' t. ' . , N. : 14 f .1 Tests received and delivered energyÂ»-* 0:& .0 - 1 1 F.; al-Â·.w .-,~~r:r.â€¢,bridâ€¢+Me#~~ Tests Single Phase and Polyphase meters r 2 111 1 '4&32...' -C" '993'tK 'bÂ·.'~.:9.-,-0 ...1,L Test voltage: 0 to 480 volts . 0 .-1 1:{- E-:; ifiâ‚¬24#4:~fit.i-,~i~a*fr.~~.-~.ff,2 >..... 11. 6 12 t.. l.: 4 ,-- .. 0 6... -"..1 Test current: 0 to 50 amps,p., ' ':Â· -/. I. Â·i M?,r,~4....5. :....14,6,141!Itt Phase angle: Oto 360 degribs.. v...i'i; i.'11.1.- J.&43>T: riÂ·72 tr,f .+ Motorized Test Socket ' h" - " i :4<5,1'L. v - ~,*'t-hÂ¥:iM, , Â·*:*Â·Â·- , Tests Switch Board meters, Reference Standards, etc. *0.05% Accuracy Class (*0.025% available) ..' N.I.S.T. traceable /*iol,e:it:*2 7 ..:' 47 ~ ~4344,851*39<86./ > By combining the power of today's personal computers with the versatility of UTEC's power sources, the 620 Calibrator has achieved a new level of performance that's in a price range everyone can afford. The 620 provides voltage and current routing for automatic closed-link testing of both solid state and induction meters. Socket base meters are effortlessly mounted in the motorized test socket. Bottom connected, switch board and field reference standards are easily connected through a single front panel connector without the need for external adapters. unparalleled Because of its small size and versatility, the 620 is an ideal match for service and test vehicles. By synthesizing both the test voltage and the test current, the accuracy of the 620 is not affected by distorted auxiliary power sources such as flexibilty generators or inverters. The 620 Calibrator is controlled via an external computer running UTEC's EMC software. Because of the intuitive design of the EMC software, you can be up and testing meters in a matter of hours. EMC runs under WindowsTM 95/98/NT and brings meter testing to a whole new dimension. With just a click of your mouse, the 620 can be configured to automatically test all the energy functions of today's high performance multi-function meters, including lead and lag power factor as well as received and delivered power. Test data is automatically collected and can be output in the format that the user defines. The 620 Calibrator is, without a doubt, the ultimate in accuracy and flexibility and sets a new standard for electricity meter testing from now through the 21 st Century! Meters Tested Performs all ANSI C12 tests on both socket base and bottom connected types of forms 1,2,3,4,5, 6, 7*, 8, 9,10, 12,13, 14, 15, 16,19-2,19-3, 20-2, 20-3, 21-2, 21-3, 24*, 25, 26, 35, 36, 45, 46, 56, 66. In addition, "K-Base" meters with optional adapters. * requires rewiring of meter System Control Operation of the 620 Calibrator is accomplished via an external PC running UTEC's EMC Software. For more Information on the function and capabilities of the control software request document DOCEMC. A full function demonstration disk is also available. 1 1-3 TOWN OF ESTES PARK Office Memorandum To: The Honorable Mayor Baudek and Board of Trustees From: Richard E. Matzke-76 ZÂ»- I)ate: March 6, 2001 Re: Light and Power Department Policy and Procedure Manual Modify Commercial Deposit Calculation BACKGROUND: The purpose ofthe commercial deposit is to cover typical usage under our standard shut offprocedure ifthe customer discontinues paying the bill. Our present commercial deposit requirement is based on the highest three electric bills in the twelve months prior to service being established or $150 minimum. This calculation may unfairly penalize business with electric heat that may have one or two high winter bills and one or two high summer bills. The change to calculating the deposit based on the three highest consecutive bills would meet the purpose of the deposit while eliminating a possible penalty for some businesses. BUDGET/COST: There should be no budget impact since commercial deposits are refunded with interest after three years of good payment history. RECOMMENDATION: The Light and Power Department requests that the Board consider revising the Policy and Procedure Manual as shown on the following page. This revision would base the commercial deposit on the highest three consecutive electric bills prior to service being established or $150 minimum. REM 2-1 5. If two or more notices of discontinuance and/or returned checks are received on this account in any twelve-month period, the Town has the option to require a cash deposit. (d) Types of Deposits: (1) Residential: When an account is established and billed under the residential rates, the deposit amount is set at $185.00 for an all-electric home and at $75.00 for a home that is heated by natural gas, propane, etc. Residential deposits will be retained by the Town for a minimum of two years. (2) Commercial: When an account is established.and.billed_under the commercial rates, the deposit will be set at the total of the~highest three consecutive mont-Â¢ utility bills out of the previous twelve months with a minimum of $150. If the usage of the commercial account differs greatly from the previous account usage, the Town reserves the right to estimate the expected amount of bills based upon other similar- type accounts. Commercial deposits will be retained by the Town for a minimum of three years. (3) Short-term Rental Deposits: For those properties that obtain a short-term rental license and are converted to the commercial rate, the deposit policy will be: a) The owner of the property will be required to provide a commercial deposit equal to the usage from the months of June, July and August, with a minimum amount of $150.00; b) If the property is leased for a period that exceeds 30 days and the utilities are transferred to the renter's name, the renter shall provide a residential deposit as defined above. The property will be charged a commercial rate for all Town provided utilities. The utility office staff will have the option of waiving a deposit based upon payment history for existing customers that convert their property to a short-term rental. (3/23/99) (CD Interest Accrued on Deposits: All cash deposits retained by the Town will accrue interest at the rate set by the Colorado Public Utilities Commission (PUC). The rate will be adjusted as of January 1st of each year to comply with the current PUC rate. Accrued interest will be disbursed when the deposit is refunded to the customer. (e) Refund of Deposits: Electric uality deposits will be refunded along with accrued interest at the end of the deposit term if the customer has demonstrated a good payment history. A good payment history is defined as no more than two Notices of Discontinuation of Service mailed out in the twelve preceding months. This applies for both residential and commercial customer accounts. If a deposit is not refunded at the end of the two or three- year period because the customer did not establish a good payment history, then the accounts will be periodically reviewed by the department and a refund will be made once the refund criteria are met. (f) Deposits will also be refunded to the customer at the time that service is taken out of their name. The amount of the deposit plus interest accrued will be applied to any unpaid balance on the account at the time the account is finalized, with the remaining amount refunded to the customer. (g) Re-deposit: Customers who have had their deposits refunded for a good payment history 2-2 1 1 i cho Ch co l io 2 o "01Â·MNN le| - 1 1 1 : 00 00 ; 1 1 1 ht-no 10 1 : 1 ca 15 qh:fi n e- o. vi.N i 1 1 84 10 (nâ€ž:01 (10000 41,1 /1 1 Co M Don O ; 1 1 Igi 1 1 1: 1 11 1 1 1 1 1 9 i i iIi i:1 1 1 1 : , 1 i 01 0%0 W EN I O 01 DO - O =1- - ~ U i g i t# i N 1 11 , M M CO IN I OONOO>001.1 i ch 9 12 22 ill CL n 0- 00- C.1 Vi : 01 1 C..1 1 Ch : 01 1 11 1 040004- 1- 1 :â‚¬: Gi " 8- 20 0463=> r- u Me , 00 1 7- Ir*,I ji 1 1 0 M H 1 1 , i i H 1 1 H 1 1 , 1 i H 1 1 , 1 11 , 1 1 1 , 1 , 1 1 1 1 1 1 t 11 2.OE- O Cho ch M O M O N N Â¢1 0 0 00 0 0 h 000[-0-000 E- 010. 9 11 9 0.0- 00. (2 -- -- 0- C. 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ESTES PARK LIGHT & POWER roh 12 MONTH OVERVIEW (CUSTOMER SATISFACTION INDEX) 100 100 100 - - - 92 92 - 88 80 . C 80 - 70 - 4 60 --~ 50 - 40 - 30 -- 20 10 + 0- OCT NOV DEC JAN FEB MAR APR IMAY JUN JUL AUG SEP ITOTAL IBASE DFOB~ % SATISFIED CUSTOMERS 3B-12 0 OUESTIONS LIST - BASE 1) Do you feel they are doing a good job communicating with customers? 2) Are they knowledgeable and show the ability to do theirjobs? 3) If value means that the service you receive is worth the price you pay, what is your opinion of the value of their electrical service? 4) Do you have any suggestions to enhance their quality of service? 5) What is your overall opinion of Estes Park Light & Power? 3B-13 0 , . OUESTIONS LIST - FOB 1) Were the employees knowledgeable in providing you with the information or service you requested? 2) Did they act in a professional manner? 3) Was the service provided when promised? 4) And, within a satisfactory time frame? 5) Were you satisfied with the quality of work done? 6) Do you have any suggestions to enhance quality work? 7) Overall, how satisfied were you with your most recent Contact with them? 3B-14 lit I ESTES PARK LIGHT & POWER /7zh JANUARY / CSI 86% '. .1 (CUSTOMER SATISFACTION INDEX) BASE CSI 85% FOB CSI 90% 45 - 40 40 '..- - 4 + I 34 1 1 . - .ri I- :-lis 30 - lili 1 2 N - 4.,-1â€¢ .4 1 1- t 11 NE-; '-: 1- i , ... 1-3/, f f 2 5 --- ---- - - 31,- ..3 i 11- Ill- 1 1 1! t' 1 1. I = I 4 21 lAiÂ¢ 1-' 20 litj~3 - I :,; 11 , 1 1 R' -1 1+L , 1'' 11 15 1 - 04- -3- 10 1 1 11 lili 9 10 -- - 6 - Â£ I. I I-/--& 1 r I /4,--I-li -'I Â·-- 1 1 -+ -1 0 1 1,1 1 1: SURVEYED SATISFIED DISSATISFIED I BASE I FOB 19' 3B-15 f.. ESTES PARK LIGHT & POWER 12 MONTH OVERVIEW (CUSTOMER SATISFACTION INDEX) 100 100 100 - - 92 92 90 - 88 90- .-~ 8% 80 .C 80 9 - 70 q 60 - 50 -_ - 40- 30 - - - - -- -- - 20 - 10 0 OCT NOV DEC JAN FEB IMAR APR IMAY JUN JUL AUG SEP m TOTAL I BASE D FOB 11> % SATISFIED CUSTOMERS 3B-16 . 4.-' OUESTIONS LIST - BASE 1) Do you feel they are doing a good j ob communicating with customers? 2) Are they knowledgeable and show the ability to do theirjobs? 3) If value means that the service you receive is worth the price you pay, what is your opinion of the value of their. electrical service? 4) Do you have any suggestions to enhance their quality of service? 5) What is your overall opinion of Estes Park Light & Power? '421,7 3B-17 0,0 . 1 OUESTIONS LIST - FOB 1) Were the employees knowledgeable in providing you with the information or service you requested? 2) Did they act in a professional manner? 3) Was the service provided when promised? 4) And, within a satisfactory time frame? 5) Were you satisfied with the quality of work done? 6) Do you have any suggestions to enhance quality work? 7) Overall, how satisfied were you with your most recent Contact with them? 3B-18