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HomeMy WebLinkAboutPACKET Light and Power 2000-12-14C 0 TOWN OF ESTES PARK Light and Power Committee AGENDA December 14, 2000 8:00 a.m., Board Room 1. Monthly Customer Satisfaction Survey Client Insight Pilot Project ° Jon Little-Platte River Power Authority 2. Fall River Hydro Plant-Historic Restoration Contract ° Approve Change Order Requests 3. Reports A. Financial Report B. Project Updates 1\ NOTE: The Light and Power Committee reserves the right to consider other appropriate items not available at the time the agenda was prepared. REM Prepared 12/11/2000 ' 5 01 J ESTES PARK LIGHT & POWER A monthly report of detailed information based on your customer satisfaction input for the month of OCTOBER 2000 7, _client insight 2519 S. SHIELDS, SUITE lK #209 FORT COLLINS, CO 80526 (970)282-9448 1-1 ESTES PARK LIGHT & POWER OCTOBER / CSI 92% (CUSTOMER SATISFACTION INDEX) BASE CSI 89% FOB CSI 100°/0 40 35 35 31 30 25 -·- 20 15 15 15 B 10 4 I I I . 0 SURVEYED SATISFIED DISSATISFIED m BASE m FOB 1-2 rh OUESTIONS LIST - BASE 1) Do you feel they are doing a good job communicating with customers? 2) Are they knowledgeable and show the ability to do their j obs? 3) If value means that the service you receive is worth the price you pay, what is your opinion of the value of their electrical service? 4) Do you have any suggestions to enhance their quality of service? 5) What is your overall opinion of Estes Park Light & Power? 1-3 OUESTIONS LIST - FOB 1) Were the employees knowledgeable in providing you with the information or service you requested? 2) Did they act in a professional manner? 3) Was the service provided when promised? 4) And, within a satisfactory time frame? 5) Were you satisfied with the quality of work done? 6) Do you have any suggestions to enhance quality work? 7) Overall, how satisfied were you with your most recent Contact with them? 1-4 . TOWN OF ESTES PARK Office Memorandum To: The Honorable Mayor Baudek and Board of Trustees From: Richard E. Matzke -7(.TO- Date: December 13, 2000 Re: Fall River Hydro Plant-Historic Restoration Contract Change Order Request BACKGROUND: The Town negotiated a contract amount of $388,688 with R.C. Heath Cdnstruction Company for the historic restoration of the Fall River Hydro Plant, operator' s residence, and visitor's center. The contract was awarded in June of 2000. In October of 2000, change order requests were approved amending the total contract amount to $402,174. We have received the following additional change order requests: NO. 5 Additional sanding of living room floor in $ 1,478 operator's residence 6 Bathroom remodel in Operator's residence 1,424 7 Electrical and plumbing changes, delete painting (282) concrete floor in plant building 8 Miscellaneous plant changes 5,718 9 Additional cost due to work stoppage 9,910 Total $18,248 BUDGET/COST: The total estimated project cost is $568,815, which includes a construction estimate of $410,000. These change order requests raise the contract amount to $420,422. This total exceeds the construction estimate but is still within the total project cost. RECOMMENDATION: These changes were not foreseen prior to construction but have been performed with staff approval. The Light and Power Department recommends that these change order requests totaling $18,248 be approved. 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