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Home My WebLink AboutPACKET Light and Power 1998-08-13I. 1. - I. I TOWN OF ESTES PARK Light and Power Committee AGENDA August 13, 1998 8:00 a.m., Board Room 1. Pine Valley Three Phase (Long Range Plan) Â° Authorization to Execute Construction Contract 2. Platte River/Estes Park Customer Survey Â°Jon Little 3. Estes Substation Relocation (Long Range Plan) 4. Reports A. Platte River Power Authority B. Financial Report o C. Project Updates Â° Fall River Hydro Restoration Â° Park School Power Quality Audit NOTE: The Light and Power Committee reserves the right to consider other appropriate items not available at the time the agenda was prepared. REM Prepared 8/10/98 1 , .. TOWN OF ESTES PARK Office Memorandum To: The Honorable Mayor Dekker and Board of Trustees From: Richard E. Matzke-77 glyu Date: August 12, 1998 Re: Pine Valley Three Phase Conversion Project (Long Range Plan) Authorization to Execute Construction Contract BACKGROUND: The Light and Power Department engaged Electrical Systems Consultants (ESC) in June to perform the line design and prepare staking sheets for the Pine Valley three phase conversion project. This project which was recommended in the Long Range Plan involves the conversion of 2.2 miles of single phase #6 copper overhead line to three phase #1/0 aluminum conductor east ofAllenspark ESC has completed their work and negotiated with TSI, our contractor on the Retreat and Meadowdale three phase conversion projects a price of $134,684 for the labor to build the Pine Valley three phase conversion. In addition to the labor contract is an estimate of $8,250 for a tree trimming subcontractor. BUDGET/COST: This project was originally funded in the 1997 budget at $90,000, but was not done. There is no specific funding in the 1998 budget for this project. The 1998 budget includes $465,000 for the Meadowdale Hills and Retreat three phase conversion projects. The estimated total cost ofthese projects is $417,059.85 or $47,940.15 under budget. The $47,940 is adequate to fund the cost ofESC's engineering work and the cost ofmaterials for this project. The Light and Power Department recommends that the 1998 budget be amended by $145,000 to fund the labor cost ofthis contract. RECOMMENDATION: The Light and Power Department recommends that we contract with TSI to build the Pine Valley three phase conversion project at an estimated total cost of $142,934 and that the 1998 budget be amended by $145,000 from 1998 beginning retained earnings to fund this contract. REM 1-1 E ' % %- ME Fit <D 19 Q q AZ- m- XA 1 AA i t, r-lr--9 X X - . 1 .4 11 . . 11 11 r, 11 B. 1~ :1 il '. 1~ ' A . . 3, Cl mig {1=YA COS,- = 05 91-7 - U 12Â¥~221 '- LTTT--' X e 08 x 92 3SnOH 10kliN00 = X V]MV 17AVA 318V 0 - . / lilli 1 1 --------------------------- , ---I-----------ill----------------------------.--/ /1 1 1 1 --------- I. .' .1 1. . 11 . 11 ~ .4 .. a , >4----3, .. Â¥.002 l Al INOH1nV 10d B]AIN 311Vld Â® 20-da ... NOUVISBAS S31S3 0N3931 ld30NOO ESTES POWER PLANT SUBSTATION TFMR NOI1Â¥198nS S31S3 150Â· S ~--Â·- 8 FEEDER CIRCUITS littt-tt .. e 4Â§ 10 ................................ ................. .... . . . . . 1 . Ch i :% i 01 i 1 . ................ . % 7 1,0 . 4 O: O it, d i .. Â·Â· e - .......:........... UJ 13 4 Â·Â·. : cn :g .g :* ID C \- Â·3-3 Â· Â· J Â·Â· Â·Â·:==A 4 -5 (V e Â·Â·Â· co a :h. Â· 0 . a a . CO I : Â· CD 3 9 r . 1 . . : 0 . U .1. .. p a (41 !.::: J M Q 10 . 35 0 V- C') 1 lo 0, . cn 0, 01 . Â¢0 1 0, . 0, . 0 . . 0 Ul: , - . : : 1 . . . 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Â· ~ : .a 3 U) 0 CD --~39,0-CK)(2195'42~'WOA-00,1â‚¬9"ul)*r-&0 5% === S r--pr-04<N-N-N 04 - _ LU U- 0 s*ep ol ID Task Name Duration Start Finish Aug '98 Oct'98 Nov'98 Fe May'99 Jun '99 Jul '99 | Aug '99 ~ Sep '99 Oct '99 | Nov *99 | Dec 99 Jan '00 Feb '00 LE/01. . f L/0 L 66/LE/0 L Pam 66/tl/01 nul skeP Ol dnueeio/6uilsei,tno,10040 2 SULL 66/82 1 PeM 2 Lt 1 depol uotlez!61~13 9 1no)10@ljO 9Â£ 9 WE . 00/9 WE PeM patilioluoo - 6ull leja LE 91/Z 9UL L 66/92/1 1 !1=1 sainpoqoS 06elno 840 L 66/*2/1 t PEM 66/8 8/01 1 siep 02 Velkid Aq suolleulutjal 95 8/0 1 4/0 k 66/8/0 1 !41 66/*/Ol uorl s,teps elleD tlnd EC 7# 0Â£/8 919 S 2/9 . 66/92/9.19 66/9 1/3 uory sheP 96 uolleoliloads. uoliongsuoo Estes Substation Relocation Grounding & Raceway 20 days Mon 11/16/98 Fri 12/11/98 12/11 Electrical Equipment 20 days Mon 10/19/98 Fri 11/13/98 10/19 Plan & Sections 25 days Mon 8/17/98 Fri 9/18/98 E/17 Detail Design 285 days Mon 8/17/98 Fri 9/17/99 95 days Mon 8/17/98 Fri 12/25/98 structures 20 days Mon 9/21/98 Fri 10/16/98 Foundations 20 days Mon 9/21/98 Fri 10/16/98 80 days Mon 9/7/98 Fri 12/25/98 Control & protection 115 days Mon 8/24/98 Fri 1/29/99 One & Three Lines 15 days Mon 9/7/98 Fri 9/25/98 AC & DC Schematics 20 days Mon 12/28/98 Fri 1/22/99 Wiring Diagrams 15 days Mon 1/11/99 Fri 1129/99 Equipment Connection Diagrams 15 days Mon 10/5/98 Fri 10/23/98 Drafting 90 days Mon 8/24/98 Fri 12/25/98 Equipment Specification 260 days Mon 9/21/98 Fri W17/99 Breaker 5 days Mon 9/21/98 Fri 9/25/98 Breaker Delivery 5 days Mon 8/16/99 Fri &90>99 Transtormer 30 days Mon 9/21/98 Fri 10/30/98 -Transtorcnv~elivery 10 days Mon 8/23/99 Fri 9/3/99 10 days Mon 8/9/99 - Fri 8/20199 66/62/t !13 862/l L uoky siep 99 10'luo 66/Z 1/6 !13 66/9/6 uor,1 s~ep 0 L ~CE~Â·i--v~~0/Jeaotto,!MS 66/LZ/0 1 POM 66/9/L uow SieP 58 66/Â£2/L ud 66/El/L uory uogendeld el?s 66/LE/8.!*13.. 66(9t/8 u.op shep 01. Xeaeowl 9 6uipunoio OE 66/06 !4{ 66/0Â£/6 uoR SAep 9 Sginpn.ls Pe'21 66/D'816!'=1 66/â‚¬ 1/6 uoÂ¥,1 dep 0 1 61Â£1/811 3 66/92/L uorl SAep g i suonepunod 00/9 WE P@M 00/02/1 1141 siup 03 inoesolo 10010Â·Id Structures & Equipment 35 days Mon 10/19/98 Fri 12/4/98 10/19 . #MS 66/6/Â¥ P.:' 66/32/3 uoM skep SE (juetinsuoo) ualiaa uollepunod 66/6/L !13 66/WL UOIN s,(ep g UO!.102!1!qorl Drafting Â·Â· Â· Â·Â· luewdinta leS Physical uollinnilloo ddril uotleoolm uoiteisqns sets ........ Estes Substation Relocation 8/7/98 ESTIMATED CITY COST RESPOSIBILITY PERCENT EST. COST SITE PURCHASE & OWNERSHIP 100% $0 GRADING & SURFACING 100% $5,360 ACCESS ROAD 100% $0 FENCE 100% $4,380 LANDSCAPING & GROUNDS 100% $30,000 CONTROL BUILDING 50% $73,600 BATTERY & DC SYSTEM 50% $10,725 STATION SERVICE 100% $10,000 STATION LIGHTING 100% $2,000 STATION GROUNDING 100% $5,480 TRANSFORMER FOUNDATION 100% $9,140 CONTROL HOUSE DESIGN 50% $2,000 FOUNDATION DESIGN 50% $1,500 MOBILIZATION & BOND 30% $4,755 SITE TESTING 50% $1,000 PRPA DESIGN 30% $33,651 PRPA INSPECTION 30% $19,095 SWITCHGEAR 95% $617,500 TRANSFORMER 100% $825,000 CONTINGENCIES 30% $35,640 TOTAL ESTIMATED CITY COST RESPOSIBILITY $1,690,826 0 3-3 Estes Substation Relocation 8/7/98 CONTRACT(*) OR ESTIMATE DESCRIPTION AMOUNT . CIRCUIT BREAKER $55,700 STRUCTURES & EQUIPMENT $156,400 CONTROLS & RELAYS $75,600 CONSTRUCTION $332,800 SUB. INSPECTION $20,000 SUB. TESTING $2,000 CONTROL HOUSE DESIGN $4,000 SITE TESTING $2,000 FOUNDATION DESIGN $3,000 MISCELLANEOUS $10,000 SWITCHGEAR $650,000 TRANSFORMERS (2) $825,000 ENGINEERING CONSULTANT $40,000 WAPA DESIGN $200,000 LANDSCAPING $30,000 CONTINGENCIES (5%) $118,800 SUBTOTAL $2,525,300 PRPA DESIGN & TESTING $175,900 TOTAL PROJECT $2,701,200 3-4 00 0 \0 1 b 00 tÂ·Â·Â·Â· ch tÂ·- tr, r.-1 rn Ch h U 00 h t-Â· 0 - &9 3 22 2 61 02 en \0. /-1 0 er" r. 0, re) 4 1 O, rt rn Q M tr) M /0 01 - Al Metr, N* 04 0,0 p4 N tr,hoooON- ANâ€¢r,NOON 9 K 42 1 ffeer-C\ 6. 10 04\0 10 - c, .4 or 1 0 - 45 00 M el to en M NONM C; OMO\OWN 0 =11 0 b 00-* to ./ 04 0 4 91 f . 9,1 na n 5 en â‚¬9 - 0 r- - M M en 09 r- O U In 91' en er, M >4 0. --1 â€¢- 04 Me~tr,(N~ 4 -4 tr) 0 0. 00 N -*O-*AM-* 01 %0 1 M - -O V)01 009 5 Mo 2 00. 1-In,hoo â€¢A M N Â£ / 5 /4 1~ M - r 10 pt M O 00 M 00 r-â€¢1Â·0000-40 0 0 .O 04 10 enoo en Cir.Â© i q. f q .9..rtn W M r- M M .AN=11-C-Â·M Ch iD b M Ch f tr, M tr, A + 00 .tc\4, A 5 E- 2 -1 -8 1 0 1 i g M &1--<A 1998 1998 1997 Budget TOTAL REVENUE Charges for Services T Accounts EVENUES SE[HO.LIGNE<dX EEI 0 MM Wal SAS Loadhist.xls 8/10/98 -0-1996 L66 L -0- 000'9L 966 L -,- 000 AoN PO des Bnv Inr unr Ae'Al Jdv JeIN qe=1 uer TOWN OF ESTES PARK PURCHASE POWER-DEMAND 3-84 39Vd 22,000 - 21,000 - 20,000 19,000 000'LL 000'9K 000'9 b 00044 1 lili 1 11 - Ft:*3Â·>Â·;~m"/fÂ·FR/OveÂ·.Â·.: :#BU;:im. #F.#MEÂ·'.9:~ ~ ~?; ~*~F?ii~:~~~:~.*fi 11 1 1 1 - Â¥ imÂ·: ME:-KERIew,9-2-WiigE=91 *Pri:4--FRimi 1 1 11 11 - 1 - 1 1 0 HMM *1H1NOW 0 1996 6,000,000 -- - 01997 m 1998 -- 000'000'4 -- 2 -- 000'000'Z 10,000,000 8,000,000 -- n j -- >Â·5Â·6:4-~eÂ·X 1 1 LU ~..........ill k 1 1 1 C J 0 co 1 039Â¥H01:Ind HMM ali Loadhist.xls 8/10/98 01996 L66 L m 000'000'09 966 L / 030 AoN PO des Dnv V qed ENERGY PURCHASES 1998 YTD VS 1997 YEAR TO D 2.60% *-8* 39Â¥d 120,000,000 100,000,000 80,000,000 000'000'0* 000'000'oz I . 1 1 0 1 1 ~e# I _i~E ./ 1,~ 131.44&264!,qiÂ¢E lilli- ~ LI,my,1,17=T"'Irrt , 1 A.'" 14, ..'41,teÂ¥'Â·19rrUI-i .., ~-" //~2,WLI.'.....r * L 1# ./ M., 1 I. - .H . Â·Â·01:'16Â·,ki;h,Â·,~*0.~Â·6'Â·4;.'.-'. ~1,1.- Â·:. 0,~) Â·\Â·\f~~TI[[-111[1]Xâ€ž4JU~ 1 1 1 1 1 1 1 1 1 ($) 93-149 A-IHINOW Salehist.xls 8/10/98 01996 L661. 0 - 966 J n 000 AON 100 des Bnv Inr unr ABIAI Jdv jelAI qa=1 uer ESTES PARK LIGHT AND POWER DEPARTMENT ELECTRIC SALES BY MONTH 9-81, 39Vd 800,000 750,000 - 700,000 -- 600,000 -- -- 000'009 650,000 --- - -- 000'09* - -- 000'004 -- 000'09Â£ 1 1 1- 1 Â·Â· 000'00Â£ O-00 a> a) a) a> a) CD Â¤mm 1 1 -1 1 1- - \ 1 - 22 t>**My.JACM#~AM#MVLF##Remp)9**RAF+ZEARN'M7*:6~:8~:gamf,~.Â·Fa. imdiÂ·?~:. 32 12 (ID m - 1 1 1 ?3*3~=gr.~â‚¬*Â·â‚¬194# 1--Â· 3.P>-W ~â‚¬>13..... E 1 i . 8 0 2- 0 0 0 age O-0 0- g g g g 0- N ($) 93-Ivs 3140 01 EVEA e. EL Pj ffEÂ·u:.3/.%81 COIDRADO HISTORICAL SOCIETY July 13,1998 Mr. Mike Mangelsen Town of Estes Park P.O. Box 1200 Estes Park, CO 80517 Dear Mr. Mangelsen: The Colorado Historical Society has completed its review of grant applications to the State Historical Fund for the April 1,1998 deadline. We are pleased to announce that a grant of $46,965 has been awarded to your project for an Historic Structure Assessment at the Fall River Hydroelectric Plant. Please note that this program does not fund landscaping projects unless they are intended to restore or reconstruct an historic landscape. Your budget for this project includes funding for "Landscape Architecture S ite Design". If restoration of the historic appearance ofthe landscape is not the intent of that design, we cannot participate in its funding, and your grant will be reduced by the amount of $4,000. You will be contacted in the near future by the State Historical Fund staff member assigned to this project for further clarification ofthis issue. Please carefully read and complete the attached Grant Award Acceptance Fonn and return it to the Colorado Historical Society no later than July 24,1998. Note that the Grant Award Acceptance Form is not a contract, nor an authorization to begin work. The forin clearly outlines the granting process and indicates any special conditions that may have been placed on your grant award. To further understand the process, please review our most recent State Historical Fund Grants Manual and plan to attend one ofthe upcoming grant workshops. For your convenience, we have also enclosed the copies of your application. Congratulations on receiving the State Historical Fund award from the Colorado Historical Society. We look forward to getting your project under contract and on its way to successful completion. If you have any questions about the grant award, please do not hesitate to contact Mark Wolfe or Geralyn Campanelli at (303) 866-2825. Sincerely, t/,a*juÂ«Â£ 3&6-994-, Georgianna Contiguglia President Ref: 99-01-066 SNPACCPT.MRG 4C State Historical Fund . 225 East 16th Avenue, Suite 260 . Denver, Colorado 80203 . (303) 866-2825 1. 0 . ., ~ PLATTE RIVER POWER AUTHORITY 2000 EAST HORSETOOTH ROAD â€¢ FORT COLLINS, COLORADO 80525-5721 â€¢ (970) 226-4000 April 24, 1998 Mr. Rich Widmer Town of Estes Park P.O. Box 1200 Estes Park, Colorado 80517 Dear Rich: Some information on the Power Quality Service for Park School District is attached, in response to your comment during the Board meeting yesterday. In a nutshell, we fixed a fairly serious grounding problem and instituted a power quality monitoring process. Platte River paid for the service. Mike Mangelsen was the Estes Park contact and was very helpful. The lead contact for Park Schools was Tony Paglia. Please let me know if you would like to have additional information. Sincerely, PLATTEJUVER POWER AUTHORITY \ Te}G Bleem /Division Manager, Energy Services /mp Attachment 4C-1 PLATTE RIVER POWER AUTHORITY MEMORANDUM April 23, 1998 TO: John Bleem From: Doug C. Srnith~~~ Subject: Park Schools Power Ouality Audit Attached are the materials that were sent to Tony Paglia and Mike Mangelsen for the PQ Audit at Park Schools. To summarize, we conducted the audit in three stages. In the first stage, Mike Schmitz and I set up monitoring equipment on the main feed circuits at all three schools. This monitoring indicated a potential problem with voltage and current distortion at the high school, and no problems with loading or harmonic distortion at the middle school or elementary school. In the second stage, Mike MAngelsen and I took measurements on individdal panels in the high school to try to isolate the source of the high harmonic distortion measured at the main feed. There were three panels with high levels of current distortion, all of which Tvere currently serving areas with large computer loads. At that point we decided to bring in an outside consultant to make recommendations for corrective action. In the third stage, Mike Mangelsen and I, along with Jim Phipps of Peak Power Engineering, revisited the three panels where high current distortion had been measured. After performing additional measurements, it was determined that two of the panels were not heavily loaded enough for the current distortion to create a problem, so no corrective action was recommended for these two load centers. At the third panel, we measured an abnormally high ground to neutral voltage. After further investigation, it was discovered that the transformer feeding this panel was not properly grounded, presenting a potentially dangerous situation. Recommendations were made for correcting this problem. In addition to these recommendations, a plan was developed for ongoing power quality monitoring and record-keeping for all three schools. The same staff electrician accompanied us on each of the second two stages of the project so he got some hands on training in performing measurements in addition to the instructions on monitoring and record-keeping. 4C-2 - CO - LO -m CN O 0 O 0 O 0 (.4 04; (M)1) aÂ¥01 W31SAS 8/12/98 ESTES PARK LIGHT AND POWER DEPARTMENT DAILY LOAD CURVES -+- PRPA -*- ESTES PARK 17,000 - - 450,000 -412.900 15,592 - 400,000 - 350,000 000'00Â£ - 000'09E - 000'00Z lilli 1 1 1 1 1 1 1 1 1 1 1 000'8 DE EZ ZZLE OZ GL BLLL 9L GL DLELELLLOL 6 8 L-EIS 9NlaN3 blnOH 16,000 15,000 14,000 000'LL 000'0 L ~ 000'6 JUL98LD.xls ENERGY SERVICES 1998 Estes Park Residential Customer Survey 4,/4 . 24 1 . 4 1.Â·41.. . , -2-rl 13 +1~ d 4%&84 -- 119 / JMT*44TnÂ»L, August 13, 1998 W% Survey Facts ENERGY SERVICES â€¢ Timeframe: March - April, 1998 â€¢ Done in conjunction with APPA's survey of national public power customers â€¢ Other Platte River cities surveyed: Fort Collins, Longmont, Loveland 1 ~2 Estes Park Sampling ENERGY SERVIES Surveys Mailed = 465 Surveys Delivered = 421 Surveys Completed = 187 Response Rate = 44.4% 2 Objectives ENE*6Â¥~SERVICES * Clarify perceived advantages of community owned electric systems * Identify opportunities for offering other products and services * Identify distinct segments of residential customers as they relate to product /service interests â€¢ Obtain benchmark measurements of customer opinions * Provide direction for future marketing efforts 2 IR Topics ENERGY SERVICES *Perceived advantages of community-owned systems *Products and services *Customer opinions 11~ Topics ENERGÂ¥SERVICES *Perceived advantages of community-owned systems *Products and services *Customer opinions 3 Advantages of community-owned system ENERGY SERVICES 1 - completely disagree, 10 - completely agree 7.86 7.76 7.30 .Ati 6.91 6.91 1{$-, Reliable Policies Smaller and Better Better Citizens employees reflect local more managed value have voice issues responsive ~~ Advantages of community ownership Key findings El**GÂ¥SERVICES â€¢ The strongest advantages of a community- owned electric system (as perceived by Estes Park Light & Power customers) are: * Employees are more reliable and helpful * We do a good job enacting policies that reflect local concerns and values â€¢ We are smaller and therefore more responsive to customers 4 * Topics NERGY SERVICES *Perceived advantages of community-owned systems * Products and services *Customer opinions NERGY-SERVICES "We're trying to give our customers something that would be good for them, but this is apparently something they don't know they need." A representative Of Texas - New Mexico Power 42 Selling additional products and services ENERGY SERVICES Not Sure 3% Not a good idea CLX"...A Good idea 26% 34% Doesn't matter 37% Types of products and services Emi~Â¥SERVICES Anything customers are Only what they willing to buy sell now 20% /~ ~ Only products and services that are energy related 64% . Likely to buy fat competitive prices) ENERGY SERVICES 63% 51% 46% 44% 43% 1 - 40% ~ ~ 35% f. 1/1 25% 24% =1973 ' li F 19% 18% f t. 22 1 1I n ~ 12% 11% Energy Electncal Na~,ral Ca rbon Cable / Home Solar Local Int,mit Long Bill P.yer 24-hour Cellular Finincial mumt Surgl gIS moroxid, Salltil appliance inergy Iophone access distance insurani homâ€¢ phon./ -rvIC.S products / prot,ction di/cers TV wrvicâ€¢ .Pair Ey- ms -rvice -rvice .curity Paging -rvices Willing to pay for green power ENERcifSERVICES Not Sure 7% L- lllA Yes 62% 7 ... ~ Benefit of consolidated utility bill ENERGY SERVICES Not Sure Great benefit 4% 14% No benefit ~ \ - j Some benefit 23% Very little benefit 24% ~ Benefit of credit card payment ENE~Â¥-SERVICES Not Great Sure benefit 4% 8% Some benefit 18% No benefit at all ~ 47% 7 - Very little benefit 22% 8 . Benejit of Internet payment ENERGY SERVICES Not Great sure benefit 2% 2% Some benefit 15% 1 Very little benefit - 17% No benefit at all ~ 63% Customer Segments EiÂ®*0-SERVICES Relative Segment Likely products Characteristics Size Age 55+, empty nest, retired, less than $10,000/year, No PCs, no Non-buyers 37% None Internet, phone deregulation not good, never switched LD providers Gas, solar, energy mgmt, surge Energy / appliance 27% protection, Co detector, appliance Average in even' way . buyers repair Traditional utility 13% Gas, LD/local phone, cable TV, Renters, no PCs, no Internet, single buyers aggregated bills adult, high school only' Renters, 2 or more adults All-buyers 13% All Gas, solar, energy mgmt green Age 25-44.1 or 2 kids, dual income, power, cell phone/paging, $75,000 - 150,000/year, home office, Internet, cable/satellite TV, home two or more PCs, Internet yes, Energy innovators 10% security, surge protection, bill phone deregulation good, switched enhancements (credit card, LD providers 3 or 4 times aggregated, Internet) 9 Products and services Key findings ENERGY SERVICES 0 In principle, most customers say they are positive or ambivalent about their community-owned electric system selling additional products and services * The strongest mandate is to sell products and services that are energy related * There is significant interest in purchasing a number of products and services from Estes Park Light & Power 2 Topics ENE*EiÂ¥-SERVICES *Perceived advantages of community-owned systems *Products and services *Customer opinions 10 NERGY SERVICES "What's real in politics is what the voters decide is real." Ben J. Wattenberg -9.=44 NE*6Â¥SERVICES Customer Opinions: Price 2 Price level ENERGY SERVICES Much too high Low 8% 2% A little too high 1 36% 1 ~ Reasonable 51% 2 Cost containment ENERGf-SERVICES 44% . National 1 - 24% 24% .EPL&P 184â€¢1111 10% ////3% millillitillillillillillillillill,9 'Illimillgilmillillillillillill' / Very hard Fairly hard Not too hard Not at all hard 12 ENERGY SERVICES Customer Opinions: Power Delivery ~2 Power Reliability and Quality Percent "Very Satisfied" ENERGÂ¥SERVICES 68% 66% ,-2.~ 56% m National lu# hi -- IEPL&P -2 j ./.. / Reliability Quality Responding to outages Percent "Excellent" ENERGY SERVICES 49% 0:14#44:. - 33% . 6%4 El National 614/.-1 - ps---- - 22% 1â€¢EPL&P tftz -: ,+4 + Â·.Si'U m,eof FI-VL ........ Â£ I.* ....Fu - I -t. in- + - t'.1 -i_C Â· ,/ Restoring power quickly Providing timely information ENERESERVICES Customer Opinions: Management 14 .. Competency ENERGY SERVICES - 64% 38% m National IEP L& P 4% 2% 1% Vil./...... Vilial...... Very Fairly Somewhat Very competent competent incompetent incompetent Sensitivity to customer needs ENE*6Â¥~SERVICES 54% 48% . National .EPL&P ....ai'- 11% E. 80/~ 4% --- Very Fairly Not too Not at all sensitive sensitive sensitive sensitive 15 ENERGY SERVICES Customer Opinions: Communications Overall communications Ei@ROYSERVICES 52% 43Â° 37% . National .EPL&P 22% 15% 12Â°/ 7% 5% Excellent Good Fair Poor 16 .. ~2 Effectiveness of communications Percent "very effective" ENERGY SERVICES / 40% 39% 33% 33% 84' . National M 19% till ; 1 .EP L & P E.11% =,ta 8% Electric rates Energy New products Future conservation and services changes in the programs electric industry Contact with Utility (during past 12 months) ENEAGÂ¥-SERVICES 1 3 1 â€¢ Visited 141[N-1~ T' - 1 Called /264- / -/f - National EPL&P 17 Wh Courteousness of employee ENERGY SERVICES Not Not at all too couneous courteous 2% 6% Somewhat FI~VIIA couneous) 14% \ Very courteous 79% 2 Satisfaction with resolution ENER&Â¥SERVICES Very dissatisfied Somewhat 6% dissatisfied ...,/lillll,- 9% /2 71.-I///////IA al*:-I~:~ Somewhat satisfied - Very satisfied 25% 2 Preferred media ENERGY SERVICES 81% 36% 10% 2% 2% - Mail sentto Trail Radio KRKI Network TV Community your home Gazette cable channel 8 ENE-*5Â¥-SERVICES Customer Opinions: Customer Service 19 2 Customer service Percent "Excellent" ENERGY SERVICES 7 42/0 38% - 35% 1 - //////31% .Bill: . National ~ .EPL&P /?8138* I ==8&=- =a + Consistency Quick response Respect ~2 Treating customers with respect (by overall communications rating) E-NEi6Â¥-SERVICES 67% 74% l l 4-0.l- - / 90/0 1% 2%//////// -4 - *1 Good J Excellent Not sure Poor Fair Good Excellent Respect 20 ... ENERGY SERVICES Customer Opinions: Top Level ~ Likeliness to buy from current supplier ENf~i SERVICES ./ 70% 68% m National â€¢EPL&P 25% 16Â° 5% 5% 3% 2% Very likely Somewhat Not too likely Not likely at likely all 21 . a. 2 Reasons for staying ENERGY SERVICES 1 =1 58% 35% 19 8% 3% Somewhat likely Very likely - Earned my Buy from Wait and Don't want Too loyalty someone I see the hassle confusing know Value ENERGY SERVICES 56% 42~ , 33% . National . '~*=2rN .EPL&P 5% - 2% Excellent Good Fair Poor 22 . 1Â» Overall opinion ENERGY SERVICES 0 - very unfavorable, 10 = very favorable Estes Park Light & Power = 8.22 National Public Power = 7.88 Change in overall opinion (compared to two years ago) ENERGÂ¥SERVICES / 74% j 21% 4% Improved Stayed the same Gotten worse 23 Customer opinions Key findings ENERGY SERVICES * 44% of customers feel prices are higher than they should be â€¢ Only 18% of customers feel we work very hard to contain costs â€¢ Compared to other public power companies, Estes Park Light & Power received fewer "excellent" ratings on customer service related attributes * Satisfaction with reliability and quality is high, although ratings seem to have been hurt by recent outages â€¢ Customers recognize the competency of management Customer opinions Key findings ENERGY SERVICES * Compared to other public power companies, Estes Park Light & Power received fewer "very effective" ratings on communications * Customers respond very favorably to direct contact with Estes Park Light & Power * Most customers prefer to receive information about their electric service by way of bill inserts or other mail sent directly to their homes * Two-thirds of customers say they would continue to buy from Estes Park Light & Power if they had a choice * The overall opinion level is higher than the national average 24 . TOWN OF ESTES PARK Office Memorandum To: The Honorable Mayor Dekker and Board of Trustees From: Richard E. Matzke-72.Z>$*- Date: July 28, 1998 Re: Summary of Recent Electrical Outages October 26. 1997 Multiple bus faults result in complete outage of Estes Substation affecting approximately one half of all customers (4,100). This outage affected the north half of our service area. Total length of outage was approximately eleven hours. Contributing factors were age of equipment, dust and contamination, moisture in the building, and previous bus fault. Corrective action included extensive cleaning and testing of high voltage bus, insulating the building, repairing the roof, and *resetting the overcurrent relays. December 1. 1997 Marys Lake Mobile. Approximately 4,000 customers in the southern half of our service area were affected. Duration of the outage was four minutes. This was a scheduled outage that was not completed. Cause was attributed to wiring error in Western Area Power Administration (WAI'A) relay equipment in Mobile Substation. March 3.1998 Marys Lake Mobile. Approximately 4,000 customers in the southern half of our service area were affected. Duration ofthe outage was ten minutes. Cause was attributed to a wiring error by a Platte River technician. March 10. 1998 Big Thompson Circuit. Approximately 1,000 customers in the northeast portion of our service area were interrupted from 00:49 a.m. to 3:13 a.m.(2 hours, 24 minutes) Cause was a failure in the underground primary cable which feeds the Estes Park Sanitation District Sewage Treatment Plant. Corrective action included replacing the failed cable and installing a switching point for a back up feed to the sewer plant. May 26. 1998 Transformer #2 at Estes Substation locked out during a lightning storm, interrupting service to approximately 2,000 customers in the northeast and northwest portions of our service area. Duration ofthe outage was twenty four minutes. *The cause of the lock out was later attributed to an improper relay setting which was corrected on 7/2 and 7/3/98. June 1. 1998 Complete outage of the Estes Power Plant Switchyard interrupting all generation at the plant and all transmission lines including the 115 kV lines feeding Estes and Marys Lake Substations. Fortunately the newly installed 69 kV line from Marys Lake to Grand Lake was in service so no customers at Marys Lake were affected. However 4,100 customers in the north half . of our service area were interrupted for thirty-three minutes. The cause of the outage was attributed to a wiring error by a WAPA technician. A follow up meeting was held with representatives of WAPA, Platte River, and the Town to express our concerns. June 28. 1998 Transformer #2 at Estes Substation locked out during a temporary outage on our Fall River circuit interrupting service to approximately 2,000 customers in the northeast and northwest portions of our service area. Duration of the outage was twenty two minutes. *The cause of the lock out was later attributed to an improper relay setting which was corrected on 7/2 and 7/3/98. June 29. 1998 Complete outage ofMarys Lake Substation during a lockout ofthe 69 kV Marys Lake to Grand Lake transmission line affecting approximately 4,000 customers in the southern half of our service area for fourteen minutes. The 115 kV Estes Power Plant to Marys Lake transmission line was out of service to accommodate the WAPA contractor who was drilling the foundation for a new pole. This outage occurred during a thunderstorm in the Grand Lake area. July 3. 1998 Transformer #2 at Estes Substation locked out during a cable failure on our Fall River circuit interrupting service to approximately 2,000 customers in the northeast and northwest portions of our service area. Service was restored to a majority ofthe affected customers after one hour and 45 minutes. The failed cable was replaced. A riser/transformer pole which fed the Chamber Building, Parks Shop, and EPSD shop was removed and replaced with a pad mount transformer. This pole was believed to be a source of lightning surges on the Fall River cable. Also, a switching point will be installed to provide a back up feed to the Chamber and a new Â° switch will be installed on the Big Thompson circuit to allow more rapid isolation of cable failures in the future. The cause of the cable failure may be attributable to the Highway 34 construction project two years ago. *The relay settings for Transformer #2 were corrected during the outage. July 13. 1998 Complete outage ofMarys Lake Substation during a switching operation by WAPA personnel affecting approximately 4,000 customers in the southern half of our service area for thirteen minutes. This outage was attributed to an improper relay operation at Marys Lake Substation. The relay is out of service pending completion ofthe study. Julv 28. 1998 Transformer #1 at Estes Substation locked out during an underground equipment failure on our Moraine circuit interrupting service to approximately 2,000 customers in areas downtown, south of Elkhorn, Stanley Village, the hospital area and the vicinity ofthe school campus. Service was restored to the hospital and school area within 25 minutes. Service to the remaining customers was restored following repairs after a total outage time of forty three minutes. Relay coordination will be evaluated to determine if different settings would allow for tripping ofthe circuit breaker instead ofthe transformer for similar outages. Observations 1. There have been no further failures of equipment at Estes Substation since it was returned to service following the October 26, 1997 outage. However, improper relay settings during the repair process have resulted in two extended outages totaling 46 minutes. 2 .. 2. Substation and transmission construction has caused or contributed to six ofthese outages, including October 26, 1997. 3. Our underground system is an area of concern. We will continue projects to bring older installations up to our current standards. We plan to pursue hiring a contractor to perform an infra-red scan of our underground equipment to identify potential problems. 4. In almost every case our system has been improved in the course of these outages and will be more reliable, not less. 5. We work with many great organizations who share our concerns for providing high quality electric service. However, the fact remains that there is no organization anywhere as dedicated to our customer's quality of electric service as the Estes Park Light and Power Department. REM 0 3