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PACKET Light and Power 1986-05-01
LIGHT & POWER COMMITTEE MAY 1, 1986 AGENDA 1. CHECK WRITING MACHINE 2. POWERPAC - CONSENT FORM 3. STONE LETTER REGARDING CABLEVISION 4. REPORTS 94 >ft- 4- 96449 FaE CHECK PROTECTION SYSTEMS F & E CHECKWRITER COMPANY 1509 South Pearl Denver, Colorado 80210 (303) 744-3434 April 22, 1986 Monte L. Vavra Town of Estes Park P. 0. Box 1200 Estes Park, Colorado 80517 Dear Monte: In checking over your machine, we find that the oscillating unit is broke. This is the -unit that moves your name die over and prints next to the amount. Also, the carry over assembly is worn badly. This is the unit that is allowing the zeros to print in front of the amount. The further we check into the machine, we find it has general wear throughout. All the wiring is brittle from age. I higfily recommend that you consider replacing your check writing and check signing machine. Your unit is 27 years old and everything is old style and most parts are obsolete. New Price $2485.00 Allowance 200.00 3225530- This does include a new name diei new signature plate, and a 90 day warranty including the $40,000 check forgery and check alteration. After which time, you can renew the yearly service contract and $40,000 warranty for $182.50. I wi 11 look forward to hearing from you. , Sincerely, ~ 8 -r-65 F g. o *4 9 86 » 6 2.ALL F & E CHECKWRITER COyIPANY Gl #· 5' .)4* RE: R.EFAIR. e P M *LA#AlE Andy Karatra ESTIMATE f F TMEY CAN 1 F/Mo PARTS :200 -48€0 TARTS 04060 FE 6440(OAU'195 HEOMAN® F-eD M OLD M*te,WE S, Rb Gu AR*Nl--aE: - Sril-L U)0 0 LD RAVE O <b AIAL#11•42 Authorized Distributor of The Hedman Company n Poi,expl~C'? ~ TRAY 101 , ~'When we pledge our'resources behind PowerPAC, we give public power a 1 ': stronger voice in Washington. - y-Il Robert Al(Kinney API:1 President 1983-84 Cowlitz County PUD, Washington "Without access to lawmakers, you can't ''3'- :~€-¥.,...4 j '7*· - *' i participate eTectively in Washington. k:. PowerPAC is the key to unlocking " 1 1/. 1- P 1 \' 6 Members' doors and getting their ·: c·; «·f ~i·.". // " .. I , 1 1 .1 14 1.49 attention on our concerns. :le.16$.hi fi 1 APPAPast President £ - Jack Pfister r . Ailil ... 4 4 ..Salt River Project, Arizona *% 54 - CJ .-I .-. *2' "Public powerfacesformidable opponents -·. r..5 F~ in Congress today. PowerPAC is essential j r ~*r-~~ 1 IJ Ilili~,.fill 47: 4 to APPA successfully overcoming these , 2 " : -642. 'Id )1 6 challenges.... . Jerry Campbell t>.. Tennessee Valley Public Power 44 1. . C:~C~ Association · AK -4 - ·· -1....pr 9 1 0 k 100-- PowerPAC gets public power noticed in -1.:-I ,~ ~ A~ " Washington..., iivA..P Walt Canney A#~~~y Mt< 3 · Lincoln Electric System, Nebraska v 4 €9 "PowerPAC helps gain new legislative 4:2-74~ -,liliv allies." . 4. < .1 : . *1, Francis King 7£: . 4|Q. . ..4,·2 :p~:( ·p, 1 ' A Massachusetts Municipal ·' '2' -:t ...T * h k , ~ EF' ~~ ' Wholesale Electric Company - 3. 2 1 427 r</ - ~~, ,,6.·, t, 45;J'ijaitf*jigivt· :~,·~-·. j·,0 ·· ~?~.1~~.6W. '~f'.1 l '. I. . fit fFifiT~~ For further information. contart: 4,1 4 bt, S;i, I P American Public Power Association . i i · 3 13 ) ' : ¢-P 4-1 P 2301 M Street, N.W. 0 (202) 775-8300.......,,- :'' .: CU ., ~ i·· *'·S· '. ' *2 0. A copy of PowerPACs report le ftled with the Federil Electton - ·32*,40'~itle'.,.·1; ··97 'l.I.7.f .1~ ---d--- Ully Commission and is available for purchase from the Federal 4% '··t ·i,4, ..,1.-.·,·'·r. '",1...~ Il~v t ,.. Election Commission, Washington, D.C. -,49>41.~~ groups provide tliat support by.ismling ev- Ttial' swhat dorsements, making financial Contribp- . ~ PowerPM; 15 all about. tions, or furnisliing caInpaign volunteers. PowerPAC stands for · Decisionmakers may not commit tliem- the Public Ownership of Electric psy . selves to an interest group's position, but Resources Polltical Action Committee. they will listen. Fl > PowerPAC is the nonpartisan political arm PowerPAC enables public power to get 2. ofthe American Public Power Association the "ear" of decisionmakers. APPA is pro- hibited under federal law from using its CAPPA"), the,national trade association 1 of more than.4,750 local publicly owned 6 funds to make political contributions. So PowerPAC's funds are used to support the l. R t· utilities. *_: Es/F·~. 4-.ff., campaigns ofthose who will act on issues s at issue ~ ~ i~ tor public powel? ·. ~.3 113, · affecting public power. Whar In short, PowerPAC gets public power access. The opportunity to .44/f 2 provide reasonable, reliable elec- 5' Who decides where s support goes 4 '0/0: tric service to your customers. Issues directly affecting you and your ~ - 1 · Cle" utility are being debated in Washington ,: A PovierphC, You. '0% now. These issues include- , -·-*·,i:*.2 1 PowerPAC's contributions go 4,0.: * preserving public power's traditional v. e.titkflik·-0 to individuals running for the U. S. Con- *9~. preference rights; , WUP, · gress who demonstrate their support for ~ - * assuring fair wholesale power trans- 3'HE< public power. No contribution, however, 43:2: may be made without the approval of an actions; 0 ~ '1,2;,~.2 official of a local publicly owned utility, or 4431 * establishing balanced environmental 4 '.;:4•2~•' 20« ..regulations; z*. state or regional organization, whose area . 1 ff,NE- 32917· - is represented by the candidate, and gktlk--* setting reasonable prices for fuels and .~.~*~ :·; powerI?AC board members. *4·:·- their transportation Costs. ..1 .· ~,4.; The decisions made onthese and other . li,' 42::. 9 : contested issues can determine the cost of 5,·:'·· F i f '091 can 3 become ' providing electricity and the means by · 4,ard 01· which it will be generated and distributed j 2 f,th? 1 4 0 involved in PowerPAC? ~ ~ to your ratepayers 414 - . By becoming a -4 k·'i member today. Membership in PowerPAC is open to in- dividuals. Annual membership dues are *: 025 for regular members, 850 for sustain-* : · p :-*K44*46*4*9*E'K. -v,:*,iejn:V... ~t intereef' 0< , 2,)·:14·0~ 4, '' . A-~94,#.'1., ing members, and 8100 for Public Power ., 4 - ·:, By providing access, c-:~e ·;:, .· Advocates. Contributions to PowerPAC N I: #p. . maybe taken as a tax credit against federal 16123: ,.,-*+ Effecuve participation in i :. I..· „4* .•-4·01?Washington depends on access to de. 22.-<·445* income taxes. Individuals may take a credit 1 ·4> cisionmakers, But many issues and in- 24··it}l . up to an amount equalling one-half of tlieir -·" i 1: .., terest groups clamor for each decisionmak--if; 3*r ·· annual politicalcontributions notto ex- h *pher's attention.1 ..y.:-..···.2... Mi·A. · . ·-·:.::-*. · ceed 850. Couples filing ajoint return may '-2.C *:, Decisionmakers, tl~e~efo€e, turll to those #,1*~.4 1.4 -.talce a similar credit not to exceed 8100. 443.who support thempolitically. Interest . · ~'·1 ,~7:) <· No municipal or private corporate dona-j 9 .*to.... ..,,,. ,,- .,,..,.. , 'i -.. .4. ....64:1 7 4,'.2 i.77.*.t-· tions maybe accepted....i·411 .'. ..,.. . 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O 0 0 -2,8 .8 8 0 1 01 b 28 Es=e#.2 2.051 19-4-2 1 7 -2 % f g m I .2 i .2 2 c g ~ 3% DE :-2 2 E 3 -2 22 J .8 0 2% S .2 € 0 8 ~ E '4 51 1 4 4 -e -2 , -0 cd 2 K vvQ. or 4 .9 0 25'= C 4 8.8 = 2 0 3 000 O 50-2 * 3 3 6.5 M N i 3 -3 0 CC 3 b .E E S··i 0 1£9001 mg 2 7 F 2 4 60 0 - 0 -ad C - 0 41% S @31 U 4- 9=22.84.M .O k -- - E~ g~~~% v 2 ao -2 0 d cd W A. uid 3 Bi k 0 8·: 2·33 2 35 /.M .0 00 0; a 3 c W 61 = .0 ·E i 2 1 t g -2 2 2 % a & 20 % 5-2- -10 % efe 55 E 1 -2.8 6 U 69 . O 8 E .6 A .0 -0 8& 2 o LE ·t: g 2 E al 21 2 3 3 -0'te - 2 E.C 5 E r ~~*RE-do ER Vi cdo. 4. - e 1 1 2, 2 2 5 5 2 e E f 5 9 2% 2 -5 S >......0 Eg 2 g 4 M € 8 9 2 -2 .8 & 1 5 t_ w b 0.- 32 ~: d - O t-w - -ot 2 4 4 M5 A O a M 2 1 =W .2 3.- M O R: M 6 .- 0 U . 1# M C .8 -2 2 1 =a g E.O 2.8 g 5 8-0 2.5 M r- 01 50 9 A 4. Loo itc 60 -0 0 ic 0 > v C =OR 0 2 - 4 5 4 - * 4 9 2 g & E 2 0 < & £ 2 8 9 1 0'2 2 % M n O . . .- E.·3 -2 8 4 89 2 k #i ·2 -2 E -2 E ·2 2 2·4 A REG TERED POLITICAL ACTION CoIn- in iduals. The study concluded that ulated and limits were set on dona- pUE oiquuo!}sonb I!!ls JO joinos ud sle,K inoJ treqi ssol uooq SE lI .UOI]EAOU snopsuoo KIIEO!1!Iod 'Kneuo!:up 1 Ssgoor U KIqUIOABJUn pgao!A Up}Jo -10 UEO -o[ olu pUE os@41 01!4/A Iu!OUEU 8 21:J:I~Huju,oqsjIndou~li~ULslueni Utylirrct So d tIOnS OUIOS Uo!100IBI IBIOPO:I 041 S.IEIIOP 10!IITUI p010 UMO Sl! Su! soq -U! suoisso.Joid po amod Jo sloot se ums POIood *ABI[ Dvd XUBUI 'UO!SSOJO Ov 'SUN!Bdun!O IBUO!ssoljuoo OVd SU!13~POLAS IEOAO.I 01 Aseo S! 1! 'suu!0!1Hod 01 pipnIOU AQUOUI OVd Sloouuoo Kqm o OS Ovdiawod Jo uouu s! So!1!ABOE OVd XIIE .Oualy IMMod U!01 Ie<via;:,.9- 0 &~ u~ie~cmJL'twos tl40 or'gr'd ;j Inssl 986£ '1!Jdv/lpievy u.ion paluijdaw e the atm ~ iI1~r~asl ~he recipient ns and many to atte~nd,- 22ndanceu~Isfea P< iwerPAC Builds within APPA is a recent in- PA e plac iey could make, some groups ve 41 loej 241 O JO @SE.IjAE UE pJA!000.1 Sle,IOOUIOG .uo!1EISTS<I ls -DIN ™31·UU.L'3402 101)Pa / 1]anp pun -Onpi 041 Jo UE@4 941 01 P!!BA ACIWO 00 09341 JO Al 4019 'Atuinw 1 !pueo Iuuoiss@18Uoo 01 SUO!1 -UOI 910UI p#A!@001 518100tuoCI @snoH '(Ds< pe 01 spunj 041 posn Suq 0011!UIUIOO UO!108 IE -AE.1 KFI 'SMuu.I diqSJOqUIOUI UIO o Ops JOJ SLE[IOP JO suo!I[!UI -EM dnoit) Apnls o!}Elootuoa 041 -op 1001! O Jn !11 00 Il Joj Buipunj jo 20-Inos lofruI 01 '10,10 UIOU 898't'NS pue sovd uioll ZOE'IFIS 1 -EZIUESJO ki#U VIIJ JO S.IJA. SUM OV)10*Od S,UonE!OOS IFJoPBEI 041 JO lugullOBUO @Ou!.S 1 0!U pUB )Iuel KUEUI OVd 'SUOSE31 pOUEA JO by CLARK R. LAYTON For those not familiar ith this par- made and the Association benefits from It is also a fact of modern politics that POLITICAL RECEPTIONS are work, nOt appointments are almost 1nvanably opinions and advocate positions. mber of con- ti committees allow such a p le information rom various sources. is c~n~ter~e:°,liti;3 3;&2 12)mot goals and pol cies casions, given APPA ac- APPA staff Ihavebeen most impo on in the lives of cess and a wer systems have sue with a congress- man rter. benefitted a a result. In short institut ion" in Was in gton, that the : meetings where AppA campaigns are expen may seem strange. T - are presented. more so. Consequently, the days o eceptions overflow with hors M are attended by a $25 and $50 receptions are long n s and other refreshments and number o Congress-the Today, these events cost anywhere 2 r=tit Lit,31:LS well as key when funds are pooled. Polit ss pressing issues staff can occur Small as it is in relative terms, mem r n~e~;2333 These co oor political action committee, Pow has provided a new and valuab hose honor the recep- Politicians need t rvive, PowerpAC has already proved its worth. eld. Frequently, this con- e ul for nan- As its membership increases, it will be- a request that we set even more significant compo- appointm~% 22271 tu~euctho ta n ly will open nent of our Association's government re- events provides versations and resources. s the issu vide needed opportunities to express lations activities. * to further d scu Uo'IBIOOSS¥ JaMOd ollqnd Ueollell,I¥ 841 O -O 1 E E UY .2 -3 0. g ce /%~ 5 -2 2 -g % -;1 2=40:3.8 < 2 u $ 6 8 5 - :3 E 1 1 , 041 % 2 0 2 = = h j .4 0 ·3 .b & 5 .5.8 j -2 1 6 -50 54 926 .o--5 6 0 0,8 92 M .- u E X E O .M E 9 8 0 2 9 ~* 'gb -2 6 c O 2-0-0 0 00 2 2 -O Me 4%4* dfatila# 4: 3 - Ngs=21&238'im=o NeaBI 3 54 1 e 2 333 5 ( E ,: - g ~ E = ~ 1 2 2 4 .t f # E g g @ > c j ## U A 2 4 g l f % I U l #: f S KI ·f ~g ~g 2 13 2 - 2 % E o t :8 ·t:~ F < :~ .0 a d i # i tg % 1 2 8 ·M -0 ck =# t:% 3 1.1 2 -2 1 :i 69 4 ·N ~ fJ g .2 € g £ 8 - 2 2 M 2.-~ 6._ M k Eg F:<E 11 " 3= -1 1 -% 1 h-1 29% m 1 1 h & -s -m li E 2 -g °· t °· S i 1 2 £ 0 E 2 e N 9-1 2-1 1 1 2100 0.9 C cZ.~.2 :~*ck cz ·DE 0WQ :~:~ ~ . 52 2 M & a/R j 02 -2 22 2 0 0 6 2 .= .55 0 54 -8 13 1! 2 U M Ou ·-LIJ . U Ill >·,·2Z ce 4 - 2 4 % m AW M =E M $ t d -0 -a ¥ E Q -M B- Im, -R M M :2 4 1 1 1 2%2gWOZ 4 mal g i E 5 6 22 Z ~ EE Ef ~WE 1#Ki ~ f~ ~1~ U * 'e % 4 0 0 -Z -3 + 02 5.M 5-9 R 131& 8 fil€J 1 4-9 J LE E ,2d 4 LO ..8 .9 0-03 05 n =co V Ad .. 2 0 m 4 - 2.Al C cs 2 1 3 4 i : .00 0 . U f =·92 0. C iE K a 5 .5 u -3 e -ci :M ·E CU 0 -3 54 0 0211_ h * m.>,Me a.- ./ 71 6. .0 ') = 0 5.00 0 6 =3 t =4 *2 t .5 222 ~i~~Eg m.c'~cu 2 o NE~ a f mui·.2 2 A %0 0 22 -3·=8 -8 2*n€z.4·=mo ed O t 01 == 0 0.0 '.-2 ~ & 2.·3 1 0 - 2 C 50 U # Rt.-- 031¤Ot Ck O,2 6 € 4 1 8% 4 =2 -2 2 $ A A -2 .a -0 * .2 k -E -g Ca .21 & PJ % 0 5£4 332 14 J*Aili-imu = = CS 1 I 1 % 4 -1 8 g 04 f j f 1==. f :g % 2 =0 1 4 E -N M g f 3 m E c 'c 5=02.8.92 2 8 -2 cd K -A- al E Ui ·6 8.98t °8 1/8 E C .- 6. 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M 22 P .6 -5 0.99 rl R % 2 8 5 -O 4, € .2 a .C C u 1 Z & 2 3 --M .M 3 JE '1 -0 £ 1 4 -2 8 4 4% 1 8 A f & b A N e € < 08=0 2 - 12 M E 4 E 12,9 09 u tfE'B Z 22 Evt©6.- 2 6. 2< 0 Mag 2 Z E*-5.f * ~ E E E--88-2*%3 '8 I 7 m 3 y i ·M -G e * -2 2 2 2 9 1 4- 3 6 .S ·S E Z 9 8 N 7 -8 0 0- 0 2. 9 8.% Ngh 15#iMFA:87'LE** 0 0 u MYS O U U 2. -0 - 0 6. . - 0. -8 /7 -2 % 1 -2 1 a. 0 -€ 45*N 0 E C V - 2 -2 K E 2 - 0 0 * - * ~ 2 ~ & 5 M A f % g M ·% 2 8 - 2 s 1 1 3 -~ Bg ~3· .~ 9 .4 z ~ i .% 1 & s , 0 & - g iE # proaches can be made to decisionmakers. exercise political clout. the APPA dale, Pa.; and Marion regon ost municipal leaders have That effort should recognize congres- question we face wi ceive members quarterly po- isso North puu .1 uedxo Imouruy pur IE nd Jo suonepuno ~Od 1019!UTUIpE os possno od o![qnd Joj Ssolvuoj 419& sppo 1 oun Jsu E d 'loneg OAmpq 0/~ solup!pun 01 Sjoinosol EFOUEUy IllI PAC funds enable public power repre- pation in political action programs can series of new initiatives designed to Ariz.; Robert Car 'Concern over many PAG' activities is valid and goes to the heart of the sentatives to attend receptions and lun- improve understanding of the political heighten PowerPAC involvement. These Municipal Utilities, O cheons where important, initial ap- process and provide new opportunity to mpaign to secure 100 per- Olander, Borough o ese even ts, key govern Although APPA has much to gain from boar of directors, advisory committee, uD Association, then sh( uild a pAC? pport for the interes ndling candidate uncan la lon, Ta 22 fully with ap- pressures of campaigning and open doo Municipa M JOUUUOSUOD P 4sqquiso u ooq suq ssooon 9 ' 8 Jo KuuM o luoo 04 J Po410UI IESOI JO p02!UES.10 ON ~ SOP![0d *5041 01 JUOUI 11103 041 ln041! tance o embers to embrace support and awareness in Congress for key APPA taff me maintain tered. 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A -pu lamod o Einoo 1 ily shunned. candidates who show free admit- log uuo iI S.10£01- UJU! i -OSIAU UO!luo!UnIUU.1 ou suodo 0!Iqnd Jo Iwu ns o Those concerne question the pro- the concerns of our local, publicly owned r profile before governmenta with municipal should be benefits based upon thre urden During the three years I have serve annua ference. Reg consent prlor to solid collecte Ac to be on and alogue. acceptable only if lative and resolutions the PAC game, a sect industry we must commit to litical leaders. managed in ance with appli- categories. Public power ame that mixe ties with money- an aggr ve lobbying progra most ho contribute is by ass gress without receive ns, the a visory hat provid for some expenses en APPA pre part pating organizati ns ng eve tion Co werPAC it has been m erPAC me PowerPAC operating procedure Additional t o s mon to political a on cost- ~' nveyed. UOIS 0 F'\ 1 0,vi 1 1021!p 01 sn soiquuo U KIpuooos • 01 Sn SOA!8 U! S! 9 ha e nev received t 01 SUO!11?uop * Iu!0Ulnly 041 del 01 oq uno verned ceeds and is elected or reele ply with FEE reg idate. If th candidate s my view, we r co du ted wi 110.00 X.IOAO SOA PoloOP J! KiliEJ sn 009 01 1UEA, ON\ SIEnp I 'uoiSU!4se/A pond to tha wen One method o e need to participate financially siaquiatu 41!64 214 114,11441,UOD twls!83] D u! s}undpitind ssaippt) unuoo Joinod onqnd 041 JO SOOJn c Owner- paigning is so expe e esents a con- federal power marketing, win e meeti gs Washi attacks have gn and reluctance of many APPA members to embrace them.' puD luDIS;SSD 0141 axa public 1. cing and preference tal assistance Bok oqi o U I i L ".11 1 r.1 . 11 ; 1, 49% 11 a- 1,11 +./ ¢60 Power PAC c/o American Public Power Association 2301 M Street, N.W. Washington, D.C. 20037 CONSENT FORM AUTHORIZING Power PAC COMMUNICATIONS WITH MUNICIPAL UTILITY EMPLOYEES The permits PowerPAC to contact its Togp board members and compensated employees who have policymaking or supervisory responsibilities. Power PAC (Public Ownership of Electric Resources Political Action Committee) is affiliated with the American Public Power Association. 73©p acknowledge~thit -#-K -XM it will not allow any othefktrade,association political -Action committee 1- /-KI which contribut9·/to Fe~ril candidates to solicit/its boiril or qualified e~yees/~ring the time this cons'~form is in e ffect. 1986 Signature : h~10[,~£00*U - 1987 Signautre: 1988 Signature: 1989 Signature: 1990 Signature: ! TITLE: DATE: Names, Titles and Addresses of Persons Authorized to be Contacted: 41/ br"j A.dde,wj (7042- 0-Dnud.L <fjl.2 9 , (use another sheet for additional names) 61. " RECE!VED APR 2 8 1986 TOWN OF ESTES PARK Gene Smith IOWN ADMINISTRATOR April 6, 1986 Cable Systems, Inc. PO Box 1274 Liberal, Kansas, 67901 Ken Anderson Cable Systems, Inc. PO Box 546 Scott City, Kansas, 67871 Dear Sirs, I'm sure that this is not going to be the kind of letter you appreciate recieving. I assure you that it isn't the kind of letter I like to write. To come right to the points my family, and those of some of our neighbors, are very dissatisfied with the quality of service we are receiving from your company here in Estes Park. Since I m taking the time to object to some specific problems, I hope you'll forgive me if I also mention some things that have long been bothering us as well as the service supplied. - The area we live in is called Lone Pine Acres and is located within the city-limits. The area had no Cable service prior to Mr. Unze aquiring the Estes Park Cable TV Co. After he took over the system, all areas within the city limits eventually were offered service consisting of Basic Cab 1 e , (fi ve De nver stations, WTBS Atlanta, ESPN, PTL A: Networks a weather-time-information channel, an Estes Park .. access channel and 1 Cheyenne station) Tier II Satellite Cable,(CNN, Nickelodeon/Arts, WOR New York, WGN Chicago, and MTV) Tier III (HBO) and Tier IV (Cinemax) The entire package was available for around $34.95 per . month.The service provided was good except for Herringbone interference on Nickelodeon/Arts which by the way, presists to this day. Since that time, we have had PTL replaced by CBN, a move we appreciated, we've lost WOR New York which was replaced by Lifetime,and ARTS&Entertainment has been removed. During the· ~ same period of time, Denver has had two stations added to its market which are not furnished your customers and the quality of the service received on the cable has been declining steadily. But the price for complete service is. now &36.50 per month. - 1 . WOR New York was offered to us on premium Tier II and was reDlaced with Lifetime but Lifetime is also being furnished on Basic Cable Channel 10. This amounted to a raise in fees for Tier II. Nickelodeon/Arts was furnished on Tier II as well. Arts has been removed and in its place we now get 24 hours of Nickelodeon. In other words, instead of a play, symphony, a ballet etc., we get childrens programing at 9, 10, 11 pm etc. But the cost didn't go down and we weren't offered anything else...just take it or forget it. Denver has had 2 new stations added to its market but neither one has been added to basic cable service. As I discussed with Mr. Steve Anderson here in Estes Park, I realize that operating a system here in Estes Park is certainly going to be different than operating a system in say Lincoln, Neb. or Liberals Kans. But some of us do get around the country and see what others are getting for their money and what kind of quality they're receiving. As-I stated to him back on March 20, we in Estes Park are paying what we feel is a premium price for cable service and I don't think it unreasonable to expect premium quality reception of the limited amount of programing you are providing. As a person in the business, which I am not, I'm sure you gentelmen will agree with me that in a great many areas of this country, $35.00 per month would get much more programing than is being furnished here in Estes Park. But, our main gripe and the reason for corresponding with you is the quality of the reception. When I finally became fed up and discussed this with Mr. Anderson recently, I came away from the whole thing with the feeling that, at least as far as he is concerned, there isn't anything that can or will be done about it. His first reaction to my complaints was that in looking through his records he couldn't find that I had complained about the recepetion before. I explained to him that since we had what I would term a cronic complainer in the neighborhood, I didn't want the same thing said about myself; but that it shouldn't be assumed that all of his subscribers are happy with what they are paying for. Throughout the two conversations I had with Mr. Anderson that days the one thing that I kept hearing was, "it isn't going to get any better soon", "other programing is not coming soon", "we're doing the best we can with a money loser" etc, etc, etc. My response to him and to the situation was to keep a log of the reception problems we had for the last couple of weeks. As I told him I would do, these are only the problems my family encountered trying·to watch what we wanted to watch. I did not flip the dial up & down trying to find trouble. In our discussions on March 20th, I told him that I felt he and the people working in the office here had a "Don t give a damn attitude "and that perhaps lf I were to write to the home office I could maybe get the reception and programing I feel we are paying for out here. He did encourage me to do so saying that perhaps if I did, he could get some equipment etc. to help him with the problems confronting him. To be truthful with both of you, I don't think he thought I would. Well, here I am, doing something I don't like to·do,(and rarely do.) I know I have rambled on and on and if either of you have gotton this far, I appreciate your taking the time to read the rantings of one of your customers. But, I must also say that we in this house are not alone in thinking that the reception on Estes Parks Cable system can and should be improved and that the amount of programing offered could and should be increased. A goodly amount of the country surrounding us in Colorado get a hell of a lot more for their money than those of us in Estes Park. We pay a premium price and my family and some of our neighbors feel we're not getting a fair shake. May I have your thoughts on these complaints? Better why not come out here and see for yourselves what kind of service you're providing. / 4-029 u J€Z« Jay-6-r Stone 1810 Northridge Lane, PO Box 3036 Estes Park, Co., 80517 CC: Estes Park Trail Gazette Estes Park Town Council Steve Anderson milli 3/18/86 Visited Cable TV office to discuss poor reception and pay monthly charges. Mr. Anderson not in. Asked that he please call. 3/19/86 Channel 9 Tier II (7:00 pm) Sound slurred, unable to understand all the dialog. Horizontal lines & white spots thru picture. 3/20/86 Channel 13 Basic Cable (7:30 am) Should be ESPN on this channel, receiving CNN news, recognizable but unable tc view. 3/20/86 Mr. Anderson calls re: my visit to office on the 18th. Claims they are doing the best they can with what they have to work with and picture quality not likely to improve in the near future. Told by me that I would be Keeping a record of our reception and would be corresponding with the "home office" in the future. Mr. Anderson then said this maybe a good idea and may help in their efforts to provide better service. 3/20/86 10:552 to 11:00 am Loss of signal on all satelite fed stations, both tiers. 3/20/86 Channel 2 Basic Cable (1:00 pm) Audio static and white horizontal lines thru picture. 3/20/86 2:00 pm to 2:30 pm Cable employee at the house. Takes readings of signal power from inbound cable. Admits there are some "head-end" problems on some channels, especially - channel 12 (USA Network) on tier II. 3/21/86 Channel 10 Basic Service Poor sound and occasional loud buzz during scene changes. Changed to same service on Tier II (channel 11) and sound good. 3/23/86 Channel 2 Basic Cable 2:12 pm Continuous audio static with horizontal white lines thru picture. Intermittent herringbone static. 3/23/86 Channei 5 Basic Cable 5:00 pm to 5:30 pm Intermittent loud buzzing during scene changes. 3/23/86 Channel 9 Basic Cable 9:43 pm Herringbone & sound static. 3/24/86 Channel 10 Basic Cable 8:00 am Poor sound & occasional loud buzz during scene changes ....... Changed to same programing Channel 11 Tier II but unable to watch because picture jumping up & down rapidly. 3/24/86 Channel 2 Basic Cable 2:00 pm Continuous audio static and horizontal white streaks thru picture. 3/25/86 Channel 9 Tier II i:20 pm Intermittent herringbone and horizontal white streaks thru picture. 3/25/86 Channel 9 Tier II 6:00 pm Sound slurred and sometimes unable to understand dialog. 3/25/86 Channel 7 Basic Cable 9:00 om Vertical red & blue stripes moving back and forth 3/26/86 Channel 4 Basic Cable 10:35 pm Continuous audio static with white streaks thru picture. 3/27/86 Channel 9 Tier II 6:00 pm Sound slurred and unable to understand all of the dialog ....... at 7:45 pm herringbone static off and on lasting for a couple minutes. 3/31/86 Channel 7 Basic Cable 4:45 pm Red and green vertical stripes moving bacK and forth. 3/31/86 Channel 9 Tier II 9:00 pm Slurred sound, unable to understand all dialog. 4/1/86 Channel 13 Basic Cable 7:45 am CNN being shown, not ESPN 4/1/86 Channel 9 Basic Cable 3:00 pm Continuous buzz 4/2/86 7:45 pm Tier II Picture and sound break-up both Channel 9 and Channel 7 - I 4/2/86 Channel 7 Basic Cable 8:00 pm Red and Elue vertical stripes thru picture. 4/3/86 Basic Cable 7:15 am No reception Channels 13 or i i (ESPN & WTES) 7:30 am no reception Tier II channel 7 (CNN) 4/3/86 Channel 9 Tier II 6:00 pm to 9:00 pm Horizontal white static thru picture,sound going up & down enough to have to change volume controls. 4/3/86 Basic Cable and Premium services 6:10 pm Loss of all satelite stations. Called office, 10 rings and no anwser. Channel 9 Tier II returned 6:35 pm with horizontal white static thru picture and low sound level. 7:00 pm lost all cable for 3 minutes. Same static and low sound on Channel 9, Tier II (WGN) as before but sound slurred again. 7:48 pm herringbone static Channel 9 Tier II 4/3/86 Channel 4 Basic Cable 8:00 pm Slurred sound .... Unable to understand anything with music. 4/4/86 Channel 9 Tier II 6 to 8:00 pm Visual static and unclear picture with occasional herringbone break-up of picture and sound. = 2,/ Gene Smith April 28, 1986 Carle Systems, Inc. PO Box 1274 LiberaL Kansas 67901 Ken Anderson Cable Systems, Inc. PO Box 546 Sccit City, Kansas 67871 Gentlemen, It has now been over three weeKs since I wrote regarding the quality of service provided by Cable Systems of Estes Park. I must admit that I had hoped to have received a reply from you cr your company by now, but in any case, the quality cf the picture being recieved on your system remains the same as it was before my writing. We still have red and green waves through the picture on basic channel 7, sound and visual static through the picture on basic channel 2, poor quality picture on some of the satellite fed channels such as CEN ,Cinemax, WGN etc. In general, not any better than what was being furnished before. But there hasn't been any excuses offered either. If it can't be fixed, just ignore the customer or feed him a line seems to be the attitude here. Since my letter, Steve Anderson has called once, (April 16th) and asked me about our reception on ESPN and WGN, both satellite fed programming. At the time of his call, we were viewing basic channel 2, which at the time was full of static, both visual and audible. I told him this and advised that I would moniter the stations requested later and give him a call. Well, ESPN was clear and a better picture than we had recieved in quite some time; the WGN picture was good, but the sound was poor. When I advised Mr. Anderson of this later in the day, I was informed that this was the best that he could do, that if the system was adjusted so that both picture and sound was good into my home, the picture would be unaccestable to others on the system. He further told me that he was going to contact a local TV repairman to look at my set, (sets) as they were probably in need of some adjustment and that this would probably take care of my complaints. Now gentlemen, it's been a long time ago, but I did spend over 2 years in the Army as a Radio-Carrier operator (FM) and I haven't forgotten everything I learned at that time. Eut, in any event, I waited 3 or 4 days and not hearing anything more from Mr. Anderson, or from the TV repairman mentioned, I contacted the repairman myself. He told me that he had not been contacted by anyone at the cable office, that he thought the reception problems I related to him were cable problems and were not any trouble in my sets. I resent being put off with excuses that it's my problem and cnly my problem especialy when I feel that I Know better. Radio interference and static throughout the picture are not in the set. Red and green stripes are not set generated either. . I should mention to you, as I did to the repairman, that we use 3 sets in our home. Our primary set is a RCA Colortrak 2000 manufactured in Oct,1983. We have a newer set in the Kitchen, a GE Autocolor manufactured Sept, '85, and a Magnavox Vidiomatic solid state set manufactured in Oct '78 in our familyroom/office. We have the same reception problems on all of them. Since I first complained of the poor quality product we are purchasing from Estes Park Tablet Inc., nothing has changed. Easicaly, the complaints on reception I attatched to my letter of April 6th remain the same today. I have since taken the time to question others in town as to the reception they are recieving. All, and I kid you not, all said they have the same kind of reception I've been complaining about. And, most of them feel the same as I; at these prices we should be getting a quality product, even if it's not anywhere near the amount that others in the cable business offer their customers. In writing, back on the 6th, I was hoping that perhaps you weren't aware of what was going on out here. I still feel that you don't, but now I'm begining to feel that you don-'t care either. Well, be that as it may, I intend to Keep complaining, and talking about this, until the service we pay for is as good or better than what we used to recieve before your company aquired the system. If it takes ads placed in the local paper, a petition campaign, a letter writing effort, we will do it. I'm convinced that I'm speaKing for a lot more people than you imagine and if public pressure is the only way the citizens of Estes Park can obtain quality cable TV service, I intend to tap that smoldering resentment. Perhaps you don't care to answer an occational complaint such as mine but maybe if we band together to complain or to fight rate requests etc. we will be able to get BOTH quality reception and more programing for our money, or at least get some owners/operators of the system that will care about the quality of the product they're selling to the public. Or maybe the way to handle complaints of this nature should be changed. If those of us that are dis-satisfied called each and every time we had a complaint about reception, static, funny colored lines moving through the picture, slurred sound etc., maybe then the staff in Estes ParK would do something besides give a lot of excuses to the customers. Jav L. Stone PO Box 3036 Estes Park. Co. 80517 (303) 586-3666 CC: Estes Park Trail Gazette Estes ParK Town Council beccion 3. bignal Quallty Regulrements. ' The Grantee shall: (A) Produce a picture, whether in black and white or in color, that is undistorted, free from ghost images, and accompanied with proper sound on typical standard production TV sets in good repair, and as good as the state of the art allows; (B) Transmit signals of adequate strength to produce good pictures with good sound at all outlets without causing cross-modulation in the cables or interfering with other electrical or electronic systems; (C) Limit failures to a minimum by locating and correct- ing malfunctions promptly, but in no event longer than forty- eight (48) hours after notice of any malfunction to Grantee. (D) Demonstrate by instruments and otherwise to subscribers that a signal of adequate strength and quality is being delivered. Section 10. Color TV. The facilities used by the Agreement shall be capable of distributing color TV signals, and when the signals the Grantee distributes are received in color, they be distributed in color. Section 11. Operation and Maintenance of System. (A) The Grantee shall render efficient service, make repairs promptly and interrupt service only for good cause and for the shortest time possible. Such interruptions, insofar as possible, shall be preceded by notice and shall occur during periods of minimum use of the system. (D) Any customer complaint involving any service provided by Grantee under this permit shall be answered within forty-eight (48) hours of Grantee's receipt of the same. . Maps :