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HomeMy WebLinkAboutPACKET Town Board Study Session 2021-08-10August 10, 2021 4:45 p.m. – 6:45 p.m. Board Room 4:30 p.m. - Dinner In Person Meeting – Mayor, Trustees, Staff and Public To view or listen to the Study Session by Zoom Webinar ONLINE (Zoom Webinar): https://zoom.us/j/91077906778 Webinar ID: 910 7790 6778 CALL-IN (Telephone Option): 877-853-5257 (toll-free) Meeting ID: 910 7790 6778 If you are joining the Zoom meeting and are experiencing technical difficulties, staff will be available by phone for assistance 30 minutes prior to the start of the meeting at 970-577-4777. 4:45 p.m. Vacation Home Philosophy. (Town Clerk Williamson and Town Attorney Kramer) 5:45 p.m. Mid-Season Update on Paid Parking. (Manager Solesbee) 6:30 p.m. Semi-Annual Compliance Review with Board Governing Policies – Policy 1.10 Self-monitoring of the Board. (Mayor Koenig) 6:35 p.m. Trustee & Administrator Comments & Questions. 6:40 p.m. Future Study Session Agenda Items. (Board Discussion) 6:45 p.m. Adjourn for Town Board Meeting. Informal discussion among Trustees concerning agenda items or other Town matters may occur before this meeting at approximately 4:30 p.m. AGENDA TOWN BOARD STUDY SESSION Page 1 Page 2 TOWN CLERK’S OFFICE TOWN ATTORNEY MEMO To: Mayor Koenig Town Board of Trustees Through: Travis Machalek, Town Administrator From: Jackie Williamson, Town Clerk Dan Kramer, Town Attorney Date: August 10, 2021 RE: Vacation Home Philosophy Purpose of Study Session Item: To review the Town’s philosophy for vacation homes as it relates to transferability, cap on residentially zoned properties, taxes and/or fees on vacation homes, and life safety inspection requirements for window wells. Town Board Direction Requested: Staff requests direction from the Board on the vacation home philosophy and any requested code changes to address the operation of vacation homes. Present Situation: Vacation home regulations were moved from the Development Code to the Municipal Code in May 2021. During the presentation of the code amendments staff committed to bring forward additional discussion on the transferability of vacation homes and a review of the cap for residentially zoned vacation homes. Mayor Pro Tem Martchink further requested a discussion on the potential for taxes or fees on vacation home rentals to support workforce housing options in the community. Additionally, staff has reviewed the potential need to reassess a previously adopted life safety requirement for homes built prior to January 1, 1969 as it relates to window wells. Proposal: Staff intends to provide the Board with additional information on the issues outlined above at the study session in order to receive direction from the Board as it relates to potential code amendments. Advantages: •To engage the Board in discussion on the philosophy and receive direction for future code amendments related to transferability, cap, revenue, and building code regulations. Page 3 Disadvantages: •A change to transferability, the cap, or the building code would impact current and future vacation homes and those on the waitlist. Finance/Resource Impact: Depending on the Board’s direction, the Town could incur a cost to hire a third party to complete a fee study. Staff would consider the Board’s specific direction to ascertain the cost of a study. On the other hand, a fee or a tax would raise revenue for either designated or general purposes. Level of Public Interest Medium. Vacation homeowners, property managers, and neighboring properties have a strong interest in any changes to the vacation home regulations and fee structure. Other members of the public might also benefit from the uses of new sources of revenue collected from vacation homes. Page 4 1 Vacation Home Philosophy Town Board of Trustees August 10, 2021 Why Are We Here? Staff committed to bring back transferability and cap discussion after adoption of new vacation home code amendments in May 2021. To address Mayor Pro Tem Martchink’s comments to consider vacation home revenue sources. PRESENTATION PROVIDED AT THE MEETING 2021-08-10 8/12/2021 2 Outline 1.Transferability 2.Residential Cap 3.Potential Revenue 4.Board Discussion and Direction 5.Window Wells Transferability Currently allow license to be transferred to new property owner. Must be completed within 30 days of purchase. Transfers impact waitlist of residential. Limiting transfers would allow properties on the waitlist to secure license. Continue to allow? If no, direct staff to bring forward options. Restrict transferability for newer vacation homes established after 2016 regulations? Restrict for new vacation homes moving forward? Etc. Transfers by Year Applications Processed 2018 38 2019 42 2020 34 2021 12 8/12/2021 3 Residential Vacation Home Cap Current Cap 322Year Total Registered Town Limits Residential Commercial 2010 113 94 19 2011 117 100 17 2012 122 104 18 2013 143 122 21 2014 162 139 23 2015 191 163 29 2016 267 203 64 2017 377 282 95 2018 423 319 104 2019 424 308 116 2020 463 322 141 2021 480 322 158 0 50 100 150 200 250 300 350 400 450 500 0 50 100 150 200 250 300 350 400 450 500 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 Vacation Homes - 2010-2021 Total Registered Town Limits Residential Commercial Residential Vacation Home Cap Cont’d Board Discussion Continue current cap Reduce through attrition Impact on housing – workforce, cost, etc. Waitlist by Year Applications Processed 2018 8 2019 16 2020 15 2021 12 Waitlist 54 Grown by 35 in 2021 Next Application on Waitlist Received 11/2019 Waitlist 54 Grown by 35 in 2021 Next Application on Waitlist Received 11/2019 8/12/2021 4 Potential Revenue Fee or Tax ($X/night) Vacation Home Workforce Housing Linkage Fee Fee Study Vacation Home Occupational Tax Breadth Options: Residentially Zoned Vacation Homes All Vacation Homes Other/Tiers Board Discussion & Questions Vacation Home Philosophy 8/12/2021 5 Life Safety Inspection Ordinance 12-17 – Window Wells R327.2.7 Window wells. Where required, compliant window wells shall be properly installed at emergency escape and rescue openings. For dwellings constructed after December 31, 1968, said window wells shall comply with the code in effect at the time the well was required. For dwellings constructed prior to January 01, 1969, the minimum requirements for said window wells shall be at the discretion of the Building Official until determined by amendment based on documentation of existing conditions. Update requirements during new building code adoption. August 9th, 2021 RE: Town Board Study Group Meeting Aug 10th, 2021 VHR Regulation Issues Two of the TofEP Vacation Home Rental regulations negatively affect multi-family zoned neighborhoods (condominiums and townhomes) as to providing for a balanced application of the opportunity to rent one’s residence on a short-term basis, artificially inflating real estate prices, and characterizing specific units as enduring resort VHRs. The most obvious is the limitation on the number of licenses that one would think would be based on density of short-term renters interspersed within a residential neighborhood. In fact, according to TofEP Clerk’s office, that number was derived from previously existing short-term rentals licensed under the Business Licensing regulations of the town. There is no methodology to balance the overall density within neighborhoods to keep things spread out within the town. I own a second home in a condo project within Estes Park that falls under the Vacation Home Rental licensing regulations. We have 68 units and there are currently 19 licenses allocated to our owners for a density of one license per four homes. This is not a resort property and we have no amenities (pools, playgrounds, clubhouses). In spite of Condo Association rules prohibiting resort activities by guests, we see a significant negative effect on the Residential Character of our neighborhood due to this high density of VHRs. The second regulation that harms residential neighborhoods is the ability to Transfer at Sale the VHR License. These rights are a legacy component from the Business Licensing regulations of the TofEP. They have a place in an ongoing commercial business concern where a guaranty of license availability affects the value of a licensed business transferred to a new owner. It does not have a place in a residential neighborhood where the primary role of property is to provide residential function to full time and second home owners. PUBLIC COMMENT RECEIVED 2021-09-09 Transfer at Sale rights of a Vacation Home Rental license, especially in multifamily zoned projects (condos and townhomes) work to destroy the Residential Character of the neighborhood; that the TofEP Vacation Home Rental regulations stipulate must be maintained by the program. They do so by: 1)Establishing an enduring Vacation Home Rental within a particular unit or home within a project. These properties become investment properties instead of primary or second homes, that are run by professional resort property managers. 2)Providing for distortion of VHR licensed property values within the properties of a project or neighborhood due to limitation of licenses available and license rights of transfer premiums becoming a part of sales price. 3)Do not allow other members of project or neighborhood(s) to participate and exercise their right of short-term rental of the property as limited licenses cease to turn over as transfer rights premium becomes an ever- increasing part of the property’s value. Transfer on Sale rights for VHR licenses need to be removed. A better methodology for controlling VHR density in neighborhoods needs to established. Sincerely, Stewart Squires Estes Park, CO PUBLIC WORKS Report To: Honorable Mayor Koenig Board of Trustees Through: Town Administrator Machalek From: Vanessa Solesbee, Parking & Transit Manager Greg Muhonen, Public Works Director Date: August 10, 2021 RE: Mid-Season Update on Paid Parking Purpose of Study Session Item: Provide a mid-season update on the implementation of seasonal paid parking. Town Board Direction Requested: Staff seeks Town Board feedback on the implementation of seasonal paid parking to date. Staff would also like the Board’s direction on proposed next steps for discussing the 2022 seasonal paid parking program. Present Situation: On May 28, 2021, Public Works staff implemented seasonal paid parking as authorized by the Town Board via Ordinance 30-19 (approved Nov. 12, 2019) and as detailed in Resolution 71-20 (approved Dec. 8, 2020). The program was implemented as follows: • Season: Friday May 28 – Sunday October 17, 2021 (143 days) • Hours: 10 am to 6 pm, seven days per week • Cost: $2 per hour • Scope: 703 total spaces in the following eight public parking areas: Town Hall, Bond Park, E. Riverside, Riverside, Virginia, Post Office, Wiest and Tregent. • 68% of all public parking in Estes Park remained free. • All spaces with persons with disabilities remained free and without time limit. • Time-limits were removed from all seasonal paid parking lots. • Residents/locals (defined by the Estes Park School District boundary) are eligible for 30 minutes of free parking each day in the paid parking areas. The 2021 paid parking season is a little over 50% complete. While the program’s full efficacy is yet to be seen, there have been a number of items that have gone well, and should be celebrated. There are also areas where improvements were identified by our parking customers almost immediately, as well as areas where needed improvements began apparent as visitation increased throughout June and into July. Page 5 Implementation successes: 1. Program launch. After decades of discussion and numerous studies recommending paid parking (dating back to the late 90s), paid parking was implemented in Estes Park for the first time in the Town’s history. 2. Changing behavior. There has been a dramatic increase in occupancy for the free parking areas, including the parking structure. Occupancy in paid lots has stayed steady when compared to 2019, while other local indicators are showing double-digit increases (e.g., RMNP visitation, Visitor Center counts and sales tax). Paid lots are turning over (“churning”) and have empty spaces available most of the time. 3. Traffic flow and congestion. Traffic count data collected during the second and third Saturdays July (2015, 2016, 2021) shows that while vehicle counts and pedestrian counts have increased at the two downtown intersections, travel times along Elkhorn are shorter. Data from these studies is included in the Attachments. 4. Budget and revenue. The program is currently operating within budget and is tracking in line with projected revenues. 5. Signage. Removed 166 old parking guide signs and added 126 refreshed new destination and auto-directional signs for a net reduction of 38 signs. Opportunities for improvement: 1. Signage. We went light on signage to be mindful about the impact to the natural environment. This led to some confusion about rates and times initially, however staff quickly added temporary signs which were recently replaced with supplemental plaques and pedestrian scale signs. Meter decals were updated and messaging was placed on the pay station screens to further address customer questions. 2. Mobile transaction times. Due to poor cellular connectivity downtown and the volume of people on their phones (for all activities, not just paying for parking), it can be difficult to connect to the mobile payment app or process a payment at peak times of day in certain locations downtown. This is often reported to us as the app not working or being hard to use; however, the real issue is poor wireless connectivity. PW staff are working with Power & Communications and IT to define a solution to extend the Town’s (free) wifi network to the paid parking areas. A hard-wired option (fiber and power) is also being explored for the future. 3. Pay Station transaction times. While the pay stations have always functioned within normal processing times for parking pay stations, the Town has opted for a screen sequencing that may feel longer than some other communities. This is due to additional messaging related to hours/rates and free ADA parking, the choice of multiple languages, the choice to offer validation for those downtown businesses who choose to do so and the ability to extend parking time directly from one’s mobile device (without returning to the pay station). Feedback has also been received regarding how long it takes to process a credit card transaction as many are used to the instant experience of tap and go at gas stations, grocery stores, etc. The Town recently rolled out a software upgrade for the pay stations that has shown to improve transaction times in beta testing. 4. Staffing. Like many others in Town, The Car Park struggled with hiring seasonal staff members to serve as Parking Ambassadors. The job can be difficult at times, so we experienced some early attrition. However, staff rallied to recruit Page 6 volunteers from other divisions and departments to cover our busiest weekends, borrowed seasonal field staff from The Car Park’s operations in Boise, Idaho and have now had a consistent staff team working since around the July 4th holiday weekend. All staff that work for The Car Park, including the manager, two full- time and one part-time Parking Ambassadors, are all local residents. Proposal: Staff propose to return to the Town Board in a Study Session on October 26 to provide a full recap of the 2021 paid parking season, including Key Performance Indicators (data), outreach efforts and feedback received, operational lessons learned and improvements made. Staff will also provide the Board with draft recommendations for the 2022 paid parking season. Unless otherwise directed at the October Study Session, the next step would be for staff to bring a Resolution to set 2022 Parking Fees to the Regular Meeting and Public Hearing on November 9, 2021. The 2021 seasonal paid parking program was funded by the General Fund via supplement to the 2021 budget. Based on revenue collected to date, staff project that program revenue will cover the initial capital investment as well as operational expenses for year one (2021) plus net revenues as described in more detail below. This project is managed by the Public Works Dept. with the Parking & Transit Manager as the main Town project manager with operational support from professional parking operator, The Car Park. Advantages: • Implementation of paid parking and new parking permits continues the Town’s data-driven approach to management of a limited public resource as recommended in the Board-adopted Downtown Parking Management Plan (2018). • Implementation is designed to accommodate diverse user groups (locals, visitors and employees), is phased/incremental, and is in line with other Colorado communities that are supported by tourism-driven economies. • Paid parking fees are a new source of revenue that could reduce future reliance on the General Fund for parking management, future parking infrastructure (e.g., new parking structure downtown) and the heavily subsidized Town’s free shuttle service (Estes Transit). Disadvantages: • Implementation of paid parking required an investment of funds not originally budgeted in 2021; however, staff have worked the Town’s contracted parking operator, The Car Park, to be fiscally-conservative throughout all aspects of implementation. • There is a risk that the implementation will not go as planned (e.g., revenues will fall short of expectation, costs will exceed estimates, technology issues, unforeseen disasters, etc.); however, staff has been actively working to address Page 7 operational issues that have arisen during the first half of the 2021 paid parking season as quickly and professionally as possible. • Implementation of parking management in downtown Estes Park, especially paid parking, has been vocally opposed by some residents and business owners; however, the majority of input received by staff and our contractor has been generally neutral or positive from locals and visitors. Finance/Resource Impact: At the Dec. 8, 2020 Town Board meeting, which approved Resolution 71-20 Setting 2021 Paid Parking Fees, staff indicated that resuming implementation of seasonal paid parking in 2021 would require a budget supplement to cover both a one-time capital investment of $127,000 and $401,049 of additional operating funds, totaling $528,049 in new program-related costs. At that time, staff projected these costs to be fully offset/covered by new parking revenue, and project net revenue of $367,305. As of June 30, expenses are trending slightly lower than expected. One-time capital expense is at $102,833 with $205,524 in operating funds expended. Gross paid parking revenue as of July 24 is $370,935. If current trends continue through the remainder of the paid parking season, anticipated gross revenues will be approximately $899,046 with $401,565 in projected net revenue. Staff are often asked where parking revenues will go. Ordinance 30-19 defined a Special Revenue Fund (256) to separate parking revenues from the General Fund in support of these specific uses: “Revenue received from parking permits, parking fees, and parking citations derived from this chapter shall be deposited into a special revenue fund designated by the Finance Director. This revenue may be expended only on the administration, operation, and enhancement of parking management and complementary transit and alternative transportation services.” Level of Public Interest Public interest in seasonal paid parking is extremely high. Since the program’s launch on Memorial Day weekend, staff have received feedback by email, phone calls, survey responses, public input forms, etc. It is very important to note that staff read, listen to and record every comment - positive, neutral and/or negative. Many of the operational improvements described in this Report and accompanying presentation were made in response to feedback from folks who provided concerns and/or input on things that were not working for them. To date: • We had about 30 people stop by our first Farmer’s Market table date • 122 individuals have completed the online feedback form • Visited 10 businesses via door to door outreach • Had 30 comments provided via phone or email. Staff are actively collecting feedback this summer in the following ways: Page 8 • During the permit registration process (as staff have helped hundreds register in person since Town Hall reopened in June); • Table near the Farmer’s Market in July (22), August (5, 19) and September (2, 16, 30); • Two surveys of 2021 permit holders; one mid-season (early August) and one at the end of the season (early October); • Door to door outreach to downtown businesses with the Chamber; • In the field via our front line staff (Parking Ambassadors); • Feedback form at Library front desk • Via online feedback form; and • Monthly conversations with the Transportation Advisory Board at their regular meetings. Feedback results to date are summarized below. Raw results, including individual comments, are included in the attachments. Online feedback forms: • 122 received (July) o 43% indicated that their parking experience was “Excellent” or “Good” o 35% indicated that their parking experience was “Fair” o 28% indicated that their parking experience was “Poor” or “Very Poor” o Respondents were 73% residents (part-time or full-time), 16% business owners or employees and 11% visitors. Email/Phone comments: • 35 received (July) o 34% positive o 37% neutral or suggestions for improvement o 28% negative Attachments: 1. Presentation: Mid-Season Update on Paid Parking 2. Online Feedback Form: Raw Results (as July 2021) 3. Email/Phone comments: Staff Comment Log (as of July 2021) 4. 2015-2021 Traffic Count Data Page 9 2021 Mid-Season Update on Paid Parking Vanessa Solesbee, CAPP, CCTM Parking & Transit Manager Matt Eisenberg General Manager, The Car Park August 10, 2021 Agenda Proposed Next Steps Q&A Town Board Direction Implementation Highlights What We’ve Done Well Opportunities for Improvement Key Performance Indicators Outreach & Feedback Program Overview & Goals ATTACHMENT 1 UPDATED 2021-08-10 NOON Program Goals & Overview Program Goals 2021 Program Overview Where Does The Revenue Go? Program Goals* 1. Support the Town’s business districts by making parking available and by encouraging economic development 2. Maintain adequate turnover of Town-controlled parking spaces 3. Encourage an adequate amount of parking availability for a variety of parking users •Efficient use of perimeter parking locations •Enhanced use of the Town’s free shuttle system and other transportation alternatives 4. Reduce congestion in travel lanes caused by drivers seeking available parking. * Ordinance 30-19 2021 Program Overview Dates: •143 days •May 28 – October 17, 2021 (daily) Locations: •Town Hall (237 stalls) •Bond Park (76 stalls) •E. Riverside (43 stalls) •Riverside (94 stalls) •Wiest (141 stalls) •Post Office (99 stalls) •Virginia (19 stalls) Tregent (17 stalls) Hours: 10 a.m. to 6 p.m. 68% 32% Percentage of Total Supply: Free vs. Paid 2021 Program Overview Robust permit offerings No fees or time limits with ADA placard Free, time- limited spaces at civic locations Free motorcycle parking in designated spaces Where Does The Revenue Go? “Revenue received from parking permits, parking fees, and parking citations derived from this chapter shall be deposited into a special revenue fund designated by the Finance Director. This revenue may be expended only on the administration, operation, and enhancement of parking management and complementary transit and alternative transportation services.” Implementation Highlights What We’ve Done Well Opportunities for Improvement Key Performance Indicators Outreach & Feedback What We’ve Done Well •Paid parking launched for the first time in Town history •Behavior is changing; paid lots are turning over and have empty spaces available for arriving parkers most of the time •Traffic flow has improved despite increases in vehicular and pedestrian traffic •Program is operating within budget and tracking in line with revenue projections •Removed 166 old, faded parking guide signs; added 126 new destination and wayfinding signs Opportunities for Improvement •Issue: We went light on signage, leading to confusion about rates and times ƒResponse: 9Added more for clarity; using temporary, pedestrian-scale signs when possible 9Adjusted pay station screens and added decals •Issue: Poor cellular connectivity during peak times of day ƒResponse: Working IT and Trailblazer on access points that would extend the Town’s free wifi service •Issue: Pay station transaction times feel slow to some ƒResponse: 9Beta-testing new software to improve transaction times 9Exploring hard-wired option for 2022 •Issue: Struggled to find seasonal staff like many in the Estes Valley ƒResponse: 9Recently expanded staff to include three Parking Ambassadors (2 FT, 1 PT) 9Holiday support from The Car Park’s corporate office JUNE 202197%93% 87% 97%93%97% 83% 92% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Bond Park East Riverside Post Office Riverside Town Hall Tregent Virginia Wiest JUNE - PEAK OCCUPANCY - PAID LOTS 2021 PEAK 2020 PEAK 2019 PEAK LOT FEELS FULL 84%86% 93% 7% 91% 56% 72% 91% 49% 75% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% JUNE - PEAK OCCUPANCY - FREE LOTS 2021 PEAK 2020 PEAK 2019 PEAK LOT FEELS FULL JUNE PEAK OCCUPANCY PAID LOTS 2021 PEAK 2020 PEAK 2019 PEAK Bond Park 97% 75% 76% East Riverside 93% 99% 99% Post Office 87% 77% 87% Riverside 97% 100% 100% Town Hall 93% 90% 95% Tregent 97% 96% 100% Virginia 83% 74% 79% Wiest 92% 98% 100% FREE LOTS 2021 PEAK 2020 PEAK 2019 PEAK Big Horn 84% 67% 70% Brownfield's 86% N/A N/A Davis 93% 50% 82% Events 7% 4% 5% MacGregor 91% 59% 83% Structure 56% 8% N/A Perf. Park 72% 31% 64% Spruce 91% 84% 91% VC 49% 33% 74% W. River 75% 39% 72%KEY PERFORMANCE INDICATORS*Parking Structure data available beginning July 16, 2019 JUNE 202175% 82% 62% 85% 67% 93% 67% 82% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Bond Park East Riverside Post Office Riverside Town Hall Tregent Virginia Wiest JUNE - AVERAGE OCCUPANCY - PAID LOTS 2021 AVG 2020 AVG 2019 AVG LOT FEELS FULL 73% 81%79% 3% 75% 43% 51% 74% 36% 50% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% JUNE - AVERAGE OCCUPANCY - FREE LOTS 2021 AVERAGE 2020 AVERAGE 2019 AVERAGE LOT FEELS FULL JUNE AVERAGE OCCUPANCY PAID LOTS 2021 AVG 2020 AVG 2019 AVG Bond Park 75% 53% 54% East Riverside 82% 81% 79% Post Office 62% 51% 57% Riverside 85% 85% 89% Town Hall 67% 58% 71% Tregent 93% 87% 86% Virginia 67% 54% 61% Wiest 82% 82% 82% FREE LOTS 2021 AVG 2020 AVG 2019 AVG Big Horn 73% 49% 47% Brownfield's 81% N/A N/A Davis 79% 32% 46% Events 3% 2% 2% MacGregor 75% 43% 60% Structure 43% 6% N/A Perf. Park 51% 21% 36% Spruce 74% 62% 61% VC 36% 23% 50% W. River 50% 26% 38%KEY PERFORMANCE INDICATORS*Parking Structure data available beginning July 16, 2019 JUNE 2021JUNE - PAID PARKING REVENUE: $174,921 JUNE - REVENUE PER SPACE PER DAY: $8.62 $24,687 $9,550 $820 $19,955 $27,376 $49,912 $5,334 $5,069 $33,038 $- $10,000 $20,000 $30,000 $40,000 $50,000 $60,000 Bond Park (76 SPACES) East Riverside (43 SPACES) Events Complex Post Office (99 SPACES) Riverside (94 SPACES) Town Hall (237 SPACES) Tregent (17 SPACES) Virginia (19 SPACES) Wiest (141 SPACES) JUNE - REVENUE BY LOT REVENUE PER SPACE PER DAY June Bond Park (76 SPACES)$ 11.27 Tregent (17 SPACES)$ 11.11 Riverside (94 SPACES)$ 9.92 Virginia (19 SPACES)$ 8.89 East Riverside (43 SPACES)$ 7.96 Wiest (141 SPACES)$ 7.81 Post Office (99 SPACES)$ 7.73 Town Hall (237 SPACES)$ 7.02 $7,304 $7,578 $7,583 $7,234 $- $1,000 $2,000 $3,000 $4,000 $5,000 $6,000 $7,000 $8,000 1-Jun 3-Jun 5-Jun 7-Jun 9-Jun 11-Jun13-Jun15-Jun17-Jun19-Jun21-Jun23-Jun25-Jun27-Jun29-Jun JUNE - REVENUE BY DAY PAY STATION MOBILE PAYMENT TOTAL JUNE TOTAL REVENUE TOTAL Bond Park (76 SPACES)$24,687 East Riverside (43 SPACES)$9,550 Post Office (99 SPACES)$19,955 Riverside (94 SPACES)$27,376 Town Hall (237 SPACES)$49,912 Tregent (17 SPACES)$5,334 Virginia (19 SPACES)$5,069 Wiest (141 SPACES)$33,038 TOTAL $174,921 $91,729 52% $83,192 48% JUNE – PAY STATIONS vs MOBILE PAYMENT PAY STATION MOBILE PAYMENT $15,167 9% $159,754 91% JUNE - CASH vs CREDIT Cash Credit KEY PERFORMANCE INDICATORSPer Space Per Day June Bond Park (76 SPACES)$ 11.27 Tregent (17 SPACES)$ 11.11 Riverside (94 SPACES)$ 9.92 Virginia (19 SPACES)$ 8.89 East Riverside (43 SPACES)$ 7.96 Wiest (141 SPACES)$ 7.81 Post Office (99 SPACES)$ 7.73 Town Hall (237 SPACES)$ 7.02 JUNE 2021PERMIT USAGE ON PAID LOTS* EMPLOYEE CONVENIENCE: 3.5% LOCAL 30 MINUTES FREE: 0.7% *UNIQUE LICENSE PLATE SCANS OF REGISTERED PLATES DIVIDED BY TOTAL SCANS PER DAY ON PAID LOTS TURNOVER 40,798 TRANSACTIONS 682 SPACES 30 DAYS = 1.99 TRANSACTIONS PER SPACE PER DAY 12859 16054 7528 2727 995 367 126 142 0 2000 4000 6000 8000 10000 12000 14000 16000 18000 1 HOUR 2 HOURS3 HOURS4 HOURS5 HOURS6 HOURS7 HOURS8 HOURS JUNE - LENGTH OF STAY BY TRANSACTIONS KEY PERFORMANCE INDICATORSOther Key Economic IndicatorsTraffic Counts Compared 2015 and 2016 with 2021 Vehicle counts up Pedestrian counts up Travel times down RMNP Visitation Reservation system 2019 vs. 2021: 19.5% increase Visitor Center Guest Counts VC reopened in June with reduced hours 2019 vs. 2021 YTD (June): 21% decrease Feedback & Outreach Summer 2021 Outreach •Online feedback form •Farmer’s Market table (July, August, Sept) •Survey of permit holders (x2) •Email, phone call and field interactions with locals, visitors, employees and business owners •Door to door with Chamber •Intercept surveys downtown (TAB) •Regular updates to TAB •Social media •Paid advertising •News releases What We’ve Heard (through July) •Online Feedback Form o 145 received o Respondents were 74% residents (part-time or full-time), 16% business owners or employees and 10% visitors. o “Typical parking experience”: 9 44% “Excellent” or “Good” 9 30% “Fair” 9 26% “Poor” or “Very Poor” o Important to look at percentage ranking in comparison to comments; a few folks indicated an “Excellent” parking experience but then put a negative comment in the write- in section. (5 total) o Comments by respondent included in packet. What We’ve Heard (through July) •Door to door outreach with Chamber o In progress; as of mid-July 25 businesses visited •Misc. Outreach o Email, phone, library front desk, Farmer’s Market table o 48 comments recorded o 48% positive o 29% neutral or suggestions for improvement o 23% negative •Permit Survey #1 (In Progress) o 777 responses and counting! Proposed Next Steps Proposed Next Steps Town Board direction is requested by staff on the following proposed next steps: •October 26 Study Session: o Presentation on year one program results •November 9 Regular Meeting & Public Hearing: o Resolution to Set 2022 Parking Fees Questions? 2021 Mid-Season Update on Paid Parking Vanessa Solesbee, CAPP, CCTM Parking & Transit Manager Matt Eisenberg General Manager, The Car Park August 10, 2021 Agenda Proposed Next Steps Q&A Town Board Direction Implementation Highlights What We’ve Done Well Opportunities for Improvement Key Performance Indicators Outreach & Feedback Program Overview & Goals ATTACHMENT 1 Page 10 Program Goals & Overview Program Goals 2021 Program Overview Where Does The Revenue Go? Program Goals* 1. Support the Town’s business districts by making parking available and by encouraging economic development 2. Maintain adequate turnover of Town-controlled parking spaces 3. Encourage an adequate amount of parking availability for a variety of parking users •Efficient use of perimeter parking locations •Enhanced use of the Town’s free shuttle system and other transportation alternatives 4. Reduce congestion in travel lanes caused by drivers seeking available parking. * Ordinance 30-19 Page 11 2021 Program Overview Dates: •143 days •May 28 – October 17, 2021 (daily) Locations: •Town Hall (237 stalls) •Bond Park (76 stalls) •E. Riverside (43 stalls) •Riverside (94 stalls) •Wiest (141 stalls) •Post Office (99 stalls) •Virginia (19 stalls) Tregent (17 stalls) Hours: 10 a.m. to 6 p.m . 68% 32% Percentage of Total Supply: Free vs. Paid Page 12 2021 Program Overview Robust permit offerings No fees or time limits with ADA placard Free, time- limited spaces at civic locations Free motorcycle parking in designated spaces Where Does The Revenue Go? “Revenue received from parking permits, parking fees, and parking citations derived from this chapter shall be deposited into a special revenue fund designated by the Finance Director. This revenue may be expended only on the administration, operation, and enhancement of parking management and complementary transit and alternative transportation services.” Page 13 Implementation Highlights What We’ve Done Well Opportunities for Improvement Key Performance Indicators Outreach & Feedback What We’ve Done Well •Paid parking launched for the first time in Town history •Behavior is changing; paid lots are turning over and have empty spaces available for arriving parkers most of the time •Traffic flow has improved despite increases in vehicular and pedestrian traffic •Program is operating within budget and tracking in line with revenue projections •Removed 166 old, faded parking guide signs; added 126 new destination and wayfinding signs Page 14 Opportunities for Improvement •Issue: We went light on signage, leading to confusion about rates and times ƒResponse: 9Added more for clarity; using temporary, pedestrian-scale signs when possible 9Adjusted pay station screens and added decals •Issue: Poor cellular connectivity during peak times of day ƒResponse: Working IT and Trailblazer on access points that would extend the Town’s free wifi service •Issue: Pay station transaction times feel slow to some ƒResponse: 9Beta-testing new software to improve transaction times 9Exploring hard-wired option for 2022 •Issue: Struggled to find seasonal staff like many in the Estes Valley ƒResponse: 9Recently expanded staff to include three Parking Ambassadors (2 FT, 1 PT) 9Holiday support from The Car Park’s corporate office JUNE 202197%93% 87% 97%93%97% 83% 92% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Bond Park East Riverside Post Office Riverside Town Hall Tregent Virginia Wiest JUNE - PEAK OCCUPANCY - PAID LOTS 2021 PEAK 2020 PEAK 2019 PEAK LOT FEELS FULL 84%86%93% 7% 91% 56% 72% 91% 49% 75% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% JUNE - PEAK OCCUPANCY - FREE LOTS 2021 PEAK 2020 PEAK 2019 PEAK LOT FEELS FULL JUNE PEAK OCCUPANCY PAID LOTS 2021 PEAK 2020 PEAK 2019 PEAK Bond Park 97% 75% 76% East Riverside 93% 99% 99% Post Office 87% 77% 87% Riverside 97% 100% 100% Town Hall 93% 90% 95% Tregent 97% 96% 100% Virginia 83% 74% 79% Wiest 92% 98% 100% FREE LOTS 2021 PEAK 2020 PEAK 2019 PEAK Big Horn 84% 67% 70% Brownfield's 86% N/A N/A Davis 93% 50% 82% Events 7% 4% 5% MacGregor 91% 59% 83% Structure 56% 8% N/A Perf. Park 72% 31% 64% Spruce 91% 84% 91% VC 49% 33% 74% W. River 75% 39% 72%KEY PERFORMANCE INDICATORS*Parking Structure data available beginning July 16, 2019 Page 15 JUNE 202175% 82% 62% 85% 67% 93% 67% 82% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Bond Park East Riverside Post Office Riverside Town Hall Tregent Virginia Wiest JUNE - AVERAGE OCCUPANCY - PAID LOTS 2021 AVG 2020 AVG 2019 AVG LOT FEELS FULL 73% 81%79% 3% 75% 43% 51% 74% 36% 50% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% JUNE - AVERAGE OCCUPANCY - FREE LOTS 2021 AVERAGE 2020 AVERAGE 2019 AVERAGE LOT FEELS FULL JUNE AVERAGE OCCUPANCY PAID LOTS 2021 AVG 2020 AVG 2019 AVG Bond Park 75% 53% 54% East Riverside 82% 81% 79% Post Office 62% 51% 57% Riverside 85% 85% 89% Town Hall 67% 58% 71% Tregent 93% 87% 86% Virginia 67% 54% 61% Wiest 82% 82% 82% FREE LOTS 2021 AVG 2020 AVG 2019 AVG Big Horn 73% 49% 47% Brownfield's 81% N/A N/A Davis 79% 32% 46% Events 3% 2% 2% MacGregor 75% 43% 60% Structure 43% 6% N/A Perf. Park 51% 21% 36% Spruce 74% 62% 61% VC 36% 23% 50% W. River 50% 26% 38%KEY PERFORMANCE INDICATORS*Parking Structure data available beginning July 16, 2019 JUNE 2021JUNE - PAID PARKING REVENUE: $174,921 JUNE - REVENUE PER SPACE PER DAY: $8.62 $24,687 $9,550 $820 $19,955 $27,376 $49,912 $5,334 $5,069 $33,038 $- $10,000 $20,000 $30,000 $40,000 $50,000 $60,000 Bond Park (76 SPACES) East Riverside (43 SPACES) Events Complex Post Office (99 SPACES) Riverside (94 SPACES) Town Hall (237 SPACES) Tregent (17 SPACES) Virginia (19 SPACES) Wiest (141 SPACES) JUNE - REVENUE BY LOT REVENUE PER SPACE PER DAY June Bond Park (76 SPACES)$ 11.27 Tregent (17 SPACES)$ 11.11 Riverside (94 SPACES)$ 9.92 Virginia (19 SPACES)$ 8.89 East Riverside (43 SPACES)$ 7.96 Wiest (141 SPACES)$ 7.81 Post Office (99 SPACES)$ 7.73 Town Hall (237 SPACES)$ 7.02 $7,304 $7,578 $7,583 $7,234 $- $1,000 $2,000 $3,000 $4,000 $5,000 $6,000 $7,000 $8,000 1-Jun 3-Jun 5-Jun 7-Jun 9-Jun 11-Jun13-Jun15-Jun17-Jun19-Jun21-Jun23-Jun25-Jun27-Jun29-Jun JUNE - REVENUE BY DAY PAY STATION MOBILE PAYMENT TOTAL JUNE TOTAL REVENUE TOTAL Bond Park (76 SPACES)$24,687 East Riverside (43 SPACES)$9,550 Post Office (99 SPACES)$19,955 Riverside (94 SPACES)$27,376 Town Hall (237 SPACES)$49,912 Tregent (17 SPACES)$5,334 Virginia (19 SPACES)$5,069 Wiest (141 SPACES)$33,038 TOTAL $174,921 $91,729 52% $83,192 48% JUNE – PAY STATIONS vs MOBILE PAYMENT PAY STATION MOBILE PAYMENT $15,167 9% $159,754 91% JUNE - CASH vs CREDIT Cash Credit KEY PERFORMANCE INDICATORSPer Space Per Day June Bond Park (76 SPACES)$ 11.27 Tregent (17 SPACES)$ 11.11 Riverside (94 SPACES)$ 9.92 Virginia (19 SPACES)$ 8.89 East Riverside (43 SPACES)$ 7.96 Wiest (141 SPACES)$ 7.81 Post Office (99 SPACES)$ 7.73 Town Hall (237 SPACES)$ 7.02 Page 16 JUNE 2021PERMIT USAGE ON PAID LOTS* EMPLOYEE CONVENIENCE: 3.5% LOCAL 30 MINUTES FREE: 0.7% *UNIQUE LICENSE PLATE SCANS OF REGISTERED PLATES DIVIDED BY TOTAL SCANS PER DAY ON PAID LOTS TURNOVER 40,798 TRANSACTIONS 682 SPACES 30 DAYS = 1.99 TRANSACTIONS PER SPACE PER DAY 12859 16054 7528 2727 995 367 126 142 0 2000 4000 6000 8000 10000 12000 14000 16000 18000 1 HOUR 2 HOURS3 HOURS4 HOURS5 HOURS6 HOURS7 HOURS8 HOURS JUNE - LENGTH OF STAY BY TRANSACTIONS KEY PERFORMANCE INDICATORSOther Key Economic IndicatorsTraffic Counts Compared 2015 and 2016 with 2021 Vehicle counts up Pedestrian counts up Travel times down RMNP Visitation Reservation system 2019 vs. 2021: 19.5% increase Visitor Center Guest Counts VC reopened in June with reduced hours 2019 vs. 2021 YTD (June): 21% decrease Page 17 Feedback & Outreach Summer 2021 Outreach •Online feedback form •Farmer’s Market table (July, August, Sept) •Survey of permit holders (x2) •Email, phone call and field interactions with locals, visitors, employees and business owners •Door to door with Chamber •Regular updates to TAB •Social media •Paid advertising •News releases Page 18 What We’ve Heard (through July) •Online Feedback Form (122 received) o 122 received o Respondents were 73% residents (part-time or full-time), 16% business owners or employees and 11% visitors. o “Typical parking experience”: 9 43% “Excellent” or “Good” 9 35% “Fair” 9 28% “Poor” or “Very Poor” o Important to look at percentage ranking in comparison to comments; a few folks indicated an “Excellent” parking experience but then put a negative comment in the write- in section. o Comments by respondent included in packet. What We’ve Heard (through July) •Door to door outreach with Chamber o In progress; as of mid-July 10 businesses visited •Misc. Outreach o Email, phone, library front desk, Farmer’s Market table o 35 comments recorded o 34% positive o 37% neutral or suggestions for improvement o 28% negative Page 19 Proposed Next Steps Proposed Next Steps Town Board direction is requested by staff on the following proposed next steps: •October 26 Study Session: o Presentation on year one program results •November 9 Regular Meeting & Public Hearing: o Resolution to Set 2022 Parking Fees Page 20 Questions? Slide Library Page 21 Pedestrian Peak Hour Volume Data Collection = 2nd & 3rd Saturdays in July 2015, 2016, 2021 2637 2113 28712825 1735 2958 0 500 1000 1500 2000 2500 3000 2015 2016 2021 Elkhorn Ave. & Moraine Ave. 0 1567 2136 0 1643 2379 0 500 1000 1500 2000 2500 3000 2015 2016 2021 Elkhorn Ave. & Riverside Dr. Riverside Ave intersection was not evaluated in 2015. 1381 1105 128012661179 1275 0 500 1000 1500 2000 2015 2016 2021 Elkhorn Ave. & Moraine Ave. 0 1866 1975 0 1948 1933 0 500 1000 1500 2000 2015 2016 2021 Elkhorn Ave. & Riverside Dr. Motor Vehicle Peak Hour Volume Data Collection = 2nd & 3rd Saturdays in July 2015, 2016, 2021 Riverside Ave intersection was not evaluated in 2015. Page 22 RMNP Daily Entrance Data Data Collection = 2nd & 3rd Saturdays in July 2015, 2016, 2021 2660 2784 2832 2578 2712 2986 0 500 1000 1500 2000 2500 3000 3500 4000 4500 5000 2015 2016 2021 Fall River Entrance (US 34) 4685 4327 3651 4440 4361 3843 0 500 1000 1500 2000 2500 3000 3500 4000 4500 5000 2015 2016 2021 Beaver meadows Entrance (US 36) Reservations for RMNP entry implemented in 2021. Travel Time: Elkhorn Ave--US 36 to Moraine Ave. Data Collection (minutes) = 2nd & 3rd Saturdays in July2015, 2016, 2021 6.3 7.7 5.4 12 7 5.5 0 2 4 6 8 10 12 14 2015 2016 2021 Westbound 2.8 5 4.5 2.1 7 3.3 0 2 4 6 8 10 12 14 2015 2016 2021 Eastbound July 11, 2015 data reflects traditional traffic signal timing with no all-pedestrian phase (no Barnes Dance). Page 23 Traffic Counts (US 34 and US 36 Combined) Data Collection = 3rd & 4th Saturdays in June 2015, 2016, 2021 26427 2649826128 27593 23605 20828 0 3,000 6,000 9,000 12,000 15,000 18,000 21,000 24,000 27,000 30,000 3rd Sat 4th Sat Combined Traffic Counts (US34 & US 36) 2015 2016 2021 July 2021 traffic counts not available at time of report preparation. Page 24 Start date How_would_you_describe_yourself My_parking_experience_in_do wntown_Estes_Park_is_typicall y Why_did_you_rate_your_typical_parking_experience_t his_way_ What_one_thing_would_improve_your_parking _experience_the_most Where_do_you_get_information_ab out_parking_in_downtown_Estes_P ark_ 2/5/2021 3:12 PM Resident (year-round)Good Town website (www.estes.org) 2/18/2021 9:26 AM Resident (year-round)Fair Town website (www.estes.org) 4/20/2021 3:38 PM Resident (year-round)Good We are usually able to find a parking spot with no problem. If there isn't one in town we drive to the parking garage. Improve the website used to sign up for parking sticker. It is not user friendly and it is a pain to navigate.Town website (www.estes.org) 5/14/2021 11:27 AM Resident (year-round)Very poor Lack of infrastructure to start; DO NOT require payment for parking.Town website (www.estes.org) 5/25/2021 3:19 PM Resident (year-round)Good Estes was once a really great town to raise a family and did not do all the nonsense that breck, vail ect do......then the decision was made to do paid parking. such a joke! Stop the nonsense of charging. I have to now get a 30 minute parking permit to park my FIVE vehicles at 30 minute parking and display to the world that Im a local or not park where I have parked for years.Town website (www.estes.org) 6/17/2021 1:47 PM Visiting from out of state Very poor Impossible to park at a pay lot-I DO NOT have a smartphone! Can't do the App, scan etc... So the sign says call the !-800 number. How in hell am I supposed to do that in a parking lot when I have no cell? Thus-VERY POOR experience!!!sign in parking lot at post office- 7/7/2021 12:45 PM Visiting from Colorado Very poor I can't believe you are charging for parking! I have been visiting Estes Park for over 50 years. What greed!! I don't care for your visitor center parking, I do not enjoy shuttle services and the walk from the visitor center is a bit too long for seniors. If I wanted this kind of "attitude" I would visit Aspen. So disappointed in this change!Stop charging for parking! I found out when I got there. Lousy surprise. 7/7/2021 2:15 PM Resident (year-round)Good That would be PAST experience has been good ... easy to get in and out. Not a big problem even in heaviest traffic times. After yesterday, I would classify the experience as the worst!!! We have lived about 20+ air miles NE from Estes and manage to visit often throughout the year. In our April visit this year we were excited to see many of the old businesses back after the Covid mess. We had visitors at our home this week from NE and they indicated that EP was first on their list, as usual. The pay- to-park decision did not set well with them (or with us). Rating: worse than "very poor". Maybe "Fatal" would be a better rating. Get rid of paid parking!!!!!! Our guests shared our dismay. "Are they trying to be like RMNP and limit visitors?" "What do they think this is, Jackson Hole or Aspen?". These are folks who come Estes to pick up a box of taffy and often it's not unusual to spend $150 to $200 on art, jewelry, and collectables plus have a good meal. Now you have put yourself in into the image of big city GREED and no respect for visitors.... a disastrous decision. Wake up or watch your unique little town go down the tubes!! Just let visitors go to Boulder or Denver for the CO experience, I guess. Personal experience on 7/6/21: a very poor and disappointing surprise. 7/11/2021 7:54 AM Visiting from out of state Very poor I visit Estes Park a few times a year. Wasn’t expecting to have to pay to park.When I went to park. 7/12/2021 6:33 PM Visiting from out of state Very poor We visit Estes Park every year. We were very disappointed to see that you now charge for parking. We will be spending a lot less time there now.Offer free parking again.Friends / word of mouth 7/13/2021 10:02 AM Visiting from Colorado Excellent We live in Loveland, and frequently come to Estes for recreation, shopping, dining, and such. Parking has never been an issue for us. And we've lived here for 25+ years. So my rating is "Excellent"...until now. To see it now change to paid parking...you just lost our business. I think it's a slap in the face to the locals.Eliminate the absurd paid parking fees. It only lets you click one option. But the Estes Park website, and friends in Estes. some shop owners 7/20/2021 4:19 PM Resident (year-round)Fair Often times I am not able to find a parking space No paid lots Estes Park newspapers Page 1 of 11 ATTACHMENT 2 Page 25 Start date How_would_you_describe_yourself My_parking_experience_in_do wntown_Estes_Park_is_typicall y Why_did_you_rate_your_typical_parking_experience_t his_way_ What_one_thing_would_improve_your_parking _experience_the_most Where_do_you_get_information_ab out_parking_in_downtown_Estes_P ark_ 7/20/2021 4:19 PM Resident (year-round)Very poor after waiting for traffic to part and to be able to pull out of the library parking lot, some guy in the little yellow parking transit car didn't have the same courtesy as the others drivers and turned in front of me almost causing an accident and not allowing me out. Where was he in such a hurry to? Nowhere is the answer. Maybe a more responsible and friendly driver would be better for that position.all of the above 7/20/2021 4:20 PM Visiting from out of state Good Not enough parking pay stations.Add more pay stations.Friends / word of mouth 7/20/2021 4:21 PM Resident (year-round)Fair Difficult to find parking close to establishments, especially Post Office, Restaurants, etc.Longer times for Permit Stickers Town website (www.estes.org) 7/20/2021 4:22 PM Resident (year-round)Fair I tend to avoid parking downtown now because of paid parking. All local residents should be able to park for free in any non-restricted (disabled, loading zone, etc.) space. I shop more frequently outside of Estes Park now that we have paid parking.Town website (www.estes.org) 7/20/2021 4:25 PM Resident (year-round)Very poor I won't pay for parking. Make it free everywhere. Add more parking spaces. Get rid of the parking police to pay for it.Town website (www.estes.org) 7/20/2021 4:26 PM Resident (year-round)Excellent Because I generally walk or bike downtown, or I can park at the structure. I have not parked anywhere else downtown this season (even though I have a 30-minute permit), and I am very happy with my options. Block parties in existing parking lots so we can enjoy that public space from time to time and not cede it entirely to cars. The Farmer's Market and other events at the Visitor Center do this well. Also, more bike parking around town. I'm often locking my bike to street signs. Town meetings, meeting materials, and press releases 7/20/2021 4:27 PM Resident (year-round)Good Now that we have paid parking, I can almost always find a parking space in the general vicinity of where I am going. I honestly think we should raise the parking fees next year slightly to generate additional income and encourage more people to use free parking spots such as the garage. Whenever possible, position a live person in the major paid parking lots to assist those who are confused Friends / word of mouth 7/20/2021 4:27 PM Resident (year-round)Very poor We have disabled Vet licenses and are unable to find a place to park at the Post Office. Three times I have tried to get my mail and the parking places are full with out of state vehicles. I have to go home and get my husband to drive me back downtown. He drops me off and circles the lot while I go inside. What are you trying to do to the residents? Get rid of the paid parking completely. The Fair grounds has lot of parking. Make the visitors use that lot. The parking garage is NEVER full. What a waste of money. Trying to find a place to park and seeing no tickets being given to the tourists. 7/20/2021 4:28 PM Visiting from Colorado Good I have found the free parking available on the street or in the parking lots near the shops fairly easy and convenient to access. I prefer to continue to use this free parking that is available as a frequent visitor to Estes. I haven't experienced problems while frequently visiting. Visit Estes Park website (www.visitestespark.com) 7/20/2021 4:29 PM Resident (year-round)Good Regarding the transit system, I would be interested in seeing ridership numbers on each of the shuttle routes. My impression is that the main trolley route up and down Elkhorn is frequently used, but the either shuttle routes are empty or nearly empty most all of the time. If that is the case I think we should be cost- effective and illuminate those secondary routes that are not being used very often Estes Parking app 7/20/2021 4:34 PM Resident (year-round)Excellent I can park and do business at the post office and check my PO Box. Thank you Strict enforcement. Tickets and towing.Town website (www.estes.org) Page 2 of 11 Page 26 Start date How_would_you_describe_yourself My_parking_experience_in_do wntown_Estes_Park_is_typicall y Why_did_you_rate_your_typical_parking_experience_t his_way_ What_one_thing_would_improve_your_parking _experience_the_most Where_do_you_get_information_ab out_parking_in_downtown_Estes_P ark_ 7/20/2021 4:34 PM Resident (year-round)Good Parking lots still busy constantly during peak times. Parking app does not work well. I would raise fees. Garage still open. Additional fees would be beneficial to town.Town website (www.estes.org) 7/20/2021 4:50 PM Resident (year-round)Good We already park at the garage and walk to downtown so not a big change for us. It has been great to have the 30 min free sign up and be able to park for 30 min free and find parking in the municipal lot.Social media 7/20/2021 4:52 PM Resident (year-round)Poor Poor Parking spaces Friends / word of mouth 7/20/2021 4:53 PM Resident (year-round)Good Sometimes hard to find a close place for seniors Free. Reserved for seniors not handicapped Town website (www.estes.org) 7/20/2021 4:54 PM Resident (year-round)Fair I get downtown early but a lot of the free parking is now taken More areas to park where people actually want to be I dont.... 7/20/2021 4:55 PM Resident (year-round)Good As a resident I try and avoid the downtown area during the summer tourist season. I do need to go to the building department to drop off plans, checks, etc. It is very difficult to find parking for my in and out trips to town hall. It would sure help those of us who struggle to find a spot for a 5-10 minute meeting to have a 30 minute short term parking option outside the building. Accessibility to short term parking for quick trips to the town hall. All the above (FYI it wouldn't let me select all that apply) 7/20/2021 5:06 PM Business or property owner in Estes Park Good I usually dont have any problems finding a space within a block of where I want to be.Social media 7/20/2021 5:17 PM Visiting from out of state Poor Had to pay $2 to just go pick up a package in one store. Paying for the parking took longer than the trip in the store.Have 30 min free parking Social media 7/20/2021 5:19 PM Resident (part-time)Excellent Because when I'm in Estes I walk downtown most of the time. Estes needs to discourage cars driving up from the Front Range just for the day. The Bustang is a good first step, but the service should be everyday, not just weekend days. Or put park and rides in Lyons and have shuttles run frequently from there to Estes. There are just way too many cars driving in to Estes and yet there are no current reasonable alternatives. Visit Estes Park website (www.visitestespark.com) 7/20/2021 5:28 PM Resident (year-round)Poor I don’t go downtown during the summer because of all the tourist. And I definitely will not pay to park. Make the parking garage paid parking and leave everything else like it was. I don’t look for information about paid parking because I will not be going downtown during the paid parking hours. 7/20/2021 5:29 PM Resident (year-round)Fair Parking at the Post Office is hit and miss. One would think that specific spots would be marked for those that use the Post Office. Very common to see an out of state vehicle parked in the first 3/4 spots and no one in the building. Down town parking is ridiculousness. Provide more parking for the Visitors. City built the 3 story structure at the end of town, never full. City was suppose to do multi story parking at the Post Office parking lot, WHEN? Charging visitors to park in our town is not good business. We want and need Visitors/Tourist so should do everything to encourage their participation in Estes Park.Social media 7/20/2021 5:33 PM Visiting from out of state Good Just good STOP charging to park! We love Estes, but with the high price of almost everything in town, and the money you rake in, don’t insult us by the hassle of charging for parking. Also, the timed entry, which I understand is not your doing, is a real bummer.Town website (www.estes.org) 7/20/2021 5:34 PM Resident (year-round)Very poor Paying $2/hr is a joke. I pay sales tax; I shouldn't have to pay for parking. I don't go downtown anymore.Get rid of paid paring. Driving thru town and the 2 newspapers. 7/20/2021 5:46 PM Resident (part-time)Fair It’s often very hard to get my errands done in just 30 minutes. It’s been a pretty stressful experience, using my locals pass to park downtown. I would like the locals pass to allow for one hour of parking. That would make a huge difference for me. Visit Estes Park website (www.visitestespark.com) Page 3 of 11 Page 27 Start date How_would_you_describe_yourself My_parking_experience_in_do wntown_Estes_Park_is_typicall y Why_did_you_rate_your_typical_parking_experience_t his_way_ What_one_thing_would_improve_your_parking _experience_the_most Where_do_you_get_information_ab out_parking_in_downtown_Estes_P ark_ 7/20/2021 5:48 PM Resident (year-round)Fair Lack of availability Going to dinner at favorite spots requires locals to pay as the Grace period is inadequate to cover a sit down meal Town website (www.estes.org) 7/20/2021 6:07 PM Resident (part-time)Good When the tourism is high, parking is more of a challenge. We are willing to walk a distance to where we are going, so it's not so hard. The few times we have used the paid parking, it was a good system. Due to internet connection, it can be frustrating. People using the standing machines make it a long wait.Town website (www.estes.org) 7/20/2021 6:09 PM Resident (year-round)Excellent Much better this year. Visit Estes Park website (www.visitestespark.com) 7/20/2021 6:27 PM Resident (year-round)Fair Because parking requirements are frequently not enforced. I often encounter vehicles parked in such a way that they take up more than one space or are against my vehicle to the point I have to enter through the passenger side or the rear door.Tow vehicles that fail to park properly.Friends / word of mouth 7/20/2021 6:39 PM Resident (year-round)Fair I tried using paid parking today for the first time (at the library parking lot -- I was attending a 3-hour meeting. I called the phone number 877-727-5951 but got a recording saying I had to create an account. When I pressed the number to do that it said I would have to pay $5 to create the account. So I hung up, didn't want to do that. Then I tried to use my Visa credit card (which works fine at Safeway and everywhere else) but the parking pay machine declined the card, when I inserted it and again when I tapped it. So I ended up having to pay $6 cash (which luckily I happened to have with me). Also, I have a 1/2 hour free decal on my windshield as a local resident, but couldn't figure out how to get that 1/2 hour free when I needed to pay for parking longer than 1/2 hour (in my case, 3 hours). I may just not be doing this correctly, but it's confusing. Thanks! Make the machine easier to use, example it didn't take my (perfectly good) credit card. And clarify (by email to residents maybe?) how to get the first 1/2 hour free to apply, if parking for more than 1/2 hour. And make the phone number available to make a payment by phone without creating an account. Thanks Town website (www.estes.org) 7/20/2021 7:02 PM Business or property owner in Estes Park Fair Your signs are not understood very well. Your see a lot of tourists shaking their heads up the post office.Town website (www.estes.org) 7/20/2021 7:06 PM Resident (year-round)Poor poor during weekends get rid of paid parking Friends / word of mouth 7/20/2021 7:14 PM Resident (year-round)Fair Difficult Using the units to pay isn’t easy and certainly slow Social media 7/20/2021 7:18 PM Resident (year-round)Fair You never really know. Even with the app. Offer parking at the fairgrounds for employees and visitors and shuttle people back and forth.Estes Parking app 7/20/2021 7:20 PM Resident (part-time)Fair It can be difficult to find adequate parking downtown. I would be willing to purchase an annual parking pass which would allow access to various parking lots in the downtown area. Visit Estes Park website (www.visitestespark.com) 7/20/2021 7:36 PM Resident (year-round)Excellent There are actually parking spots available during the day now. It would help if the paid parking times were on the signs.Town website (www.estes.org) 7/20/2021 7:37 PM Resident (year-round)Very poor You can never find a spot near where you need to go. 30min free is not enough for locals. It never fails, when you find a spot it’s on the opposite side of town from where you need to be and then you have to walk all the way through town - 30 min is not enough!Give locals more time!Estes Parking app Page 4 of 11 Page 28 Start date How_would_you_describe_yourself My_parking_experience_in_do wntown_Estes_Park_is_typicall y Why_did_you_rate_your_typical_parking_experience_t his_way_ What_one_thing_would_improve_your_parking _experience_the_most Where_do_you_get_information_ab out_parking_in_downtown_Estes_P ark_ 7/20/2021 7:57 PM Resident (year-round)Good Since paid parking there are almost always empty spaces when I go to work. I appreciate the downtown employee permit. There needs to be a light at the parking garage so you can make a left turn leaving it when it’s busy. Otherwise you have to take a right towards downtown which defeats the purpose of reducing downtown traffic. There should also be spots in the free garage for parents with young children or an elevator as navigating stairs with strollers and young children is not practical.Town website (www.estes.org) 7/20/2021 8:30 PM Business or property owner in Estes Park Very poor I personally have no issues using the parking system, if that is what this question is asking. The wording is a little vague. However, as a business owner I have heard zero positive comments. It makes our visitors feel unwelcome and as if we are putting up barriers. Those are the comments we are hearing over a d over again. They are absolutely not seeing the “benefits” of having parking available for a price. Instead they are circling and circling to find close by free lots. They seem to feel the parking garage is a long walk Of course I think this decision is made and the request for feedback is eyewash, and an attempt to determine how to better market this new addition to the EP customer. Machines are installed and signage appears to be permanent. I doubt that overwhelmingly negative feedback will make any difference. It has also put extreme pressure on private lots like Stanley village.Town website (www.estes.org) 7/20/2021 8:46 PM Business or property owner in Estes Park Good Generally I can get acceptable parking when I need it.An expansion by Safeway.Town website (www.estes.org) 7/20/2021 8:55 PM Business or property owner in Estes Park Very poor This question is too vague, pre or post paid parking. Pre it was excellent, now it is VERY POOR! Paying to get my mail?!? Because the post office and delivery are a joke, now I have to pay to get mail and packages. The signage and money paid for the parking is a complete waste of money. I hate the fact that the town has on the reader board that there is new paid parking, like they are proud of that! All the paid parking has done is make it harder on the private lots that are “free”, making it harder on those businesses, like the ones where Safeway is. It is hard enough to support the businesses in there, but now they are jam packed with people that are leaving their cars there all day. The change makes people feel unwelcome, like thanks for coming, but we don’t really want you here. And the buildings where the loop is going are now full. Estes Park is built on small businesses, and this is driving away customers and changing the way our visitors feel about our town. We are not Aspen, so stop trying to act like we are. Gone are the days of just running into Laura’s and grabbing a piece of fudge or into the Taffy Shop to grab a box, now it has been made even tougher to support the local businesses. Not much to be done now as the town has spent gobs of our money on this idiotic plan! I went to ge my mail on Monday and there was a line of people trying to pay at the box, they were clearly frustrated by the time it was taking. At some point you just have to say “wow this was a stupid idea!”, cut your losses and make Estes the family destination it used to be.Town website (www.estes.org) 7/20/2021 9:00 PM Resident (year-round)Excellent I can always find a free spot.Town website (www.estes.org) 7/20/2021 9:34 PM Resident (year-round)Poor The paid parking is very confusing, especially to those of us who are a little older. I just don’t go into town anymore.Free parking.Estes Parking app 7/20/2021 9:50 PM Business or property owner in Estes Park Poor It should be free. All you want to do it force people to pay money for something that was free. It hurts business, foot traffic, and it is expensive. Greedy town council. Make it free, like it used to be, or limit parking to 30 minutes in places where there are currently meters.Multiple places 7/20/2021 9:50 PM Resident (part-time)Good Town website (www.estes.org) 7/20/2021 10:25 PM Business or property owner in Estes Park Fair Usually have the drive around and around looking for parking.More available parking.Estes Parking app Page 5 of 11 Page 29 Start date How_would_you_describe_yourself My_parking_experience_in_do wntown_Estes_Park_is_typicall y Why_did_you_rate_your_typical_parking_experience_t his_way_ What_one_thing_would_improve_your_parking _experience_the_most Where_do_you_get_information_ab out_parking_in_downtown_Estes_P ark_ 7/20/2021 11:24 PM Resident (year-round)Fair It's not terrible and it's not great. I don't understand why the parking lots are only half full (or less) after 6pm. If we want to support our restaurants and shops, we should certainly encourage full lots until at least 8pm. The signage and app don't seem very clear as to what happens after 6pm. Improving the signs, educating the public, and making the app easier to use/understand. Visit Estes Park website (www.visitestespark.com) 7/21/2021 6:08 AM Resident (year-round)Excellent I never have problems parking or plan ahead during the summer season. I also walk more and use the shuttle system.Town website (www.estes.org) 7/21/2021 6:32 AM Business or property owner in Estes Park Poor As someone who also works downtown (not an option above to mark a resident, a worker, and a property owner….which is the most important????), I have had to answer daily questions as to how this paid parking works, why the town did this, how much money does the town need to fleece from tourists, etc. This is a very unfriendly impression. They all believe the $2 an hour is WAY too high…even Boulder doesn't charge this much! Get rid of it! I can’t believe the town spent twice its budget (120k) for permanent signs that are wrong and lacking important information. The remedy should have been to have stickers made for the signs to add the additional information, not taping some homemade sign to posts. I find it ironic that in the more than 15 years of the shuttle system, the shuttle stops still look temporary and homemade. Why aren’t there benches and shelters for the shuttle stops? Why are the signs held down with sandbags?Friends / word of mouth 7/21/2021 6:44 AM Resident (year-round)Very poor I don't come downtown anymore. Resident exemption that lasts longer then a half an hour.signs 7/21/2021 6:58 AM Business or property owner in Estes Park Poor Too crowded and now costly for 30+ min Increase price and length of time allowed local residents...not that any of us compared to them on a given hour/day Friends / word of mouth 7/21/2021 8:03 AM Resident (year-round)Fair I do not like the paid parking regulation. I think it hurts downtown businesses and confuses people coming into town.Eliminate paid parking Social media 7/21/2021 8:05 AM Resident (part-time)Fair I have no objection to making prime downtown lots paid - in fact it was easier to find parking downtown than it has been in the past, but there was rather severe impact on businesses adjacent to some unpaid parking areas (specifically upper and lower Stanley village and the lot off of Craigs Dr. - Rock Cut, Rocky Mt. Liquor, etc). Having these lots fill up every day prevents customers from getting to businesses in these centers. Strictly enforce parking rules in lots maintained by businesses. There is plenty of parking in the parking garage and events center.Town website (www.estes.org) 7/21/2021 8:42 AM Resident (part-time)Poor We do not like the new pay to park Free parking Social media 7/21/2021 8:47 AM Resident (part-time)Good I don’t normally go on weekends so spaces are easier to find.Remove the paid parking!Town website (www.estes.org) 7/21/2021 9:13 AM Resident (year-round)Fair I avoid town when it is busy. I think it is a total bummer that the library lot is mostly paid spaces right now but I understand based on location and use. I just want people who use the library to have enough spaces and adequate access. Please install dark sky-friendly lights in the parking garage. This is a reasonable request versus level the garage and turn it into green space.Newspaper 7/21/2021 9:32 AM Resident (part-time)Very poor Paid parking is a nuisance.Friends / word of mouth 7/21/2021 9:58 AM Visiting from out of state Fair I am a disabled driver, I usually am able to find sufficient handicapped parking near the center of town, by the park. When I had visited the week of July 5, 2021, all the spots were taken. I had my handicapped placard in display in my car but had to use another non handicapped designated spot in the pay to park area. More handicapped spots are needed. Or a time limit for them. Visit Estes Park website (www.visitestespark.com) Page 6 of 11 Page 30 Start date How_would_you_describe_yourself My_parking_experience_in_do wntown_Estes_Park_is_typicall y Why_did_you_rate_your_typical_parking_experience_t his_way_ What_one_thing_would_improve_your_parking _experience_the_most Where_do_you_get_information_ab out_parking_in_downtown_Estes_P ark_ 7/21/2021 10:03 AM Business or property owner in Estes Park Fair The $40/yr parking permit for business owners is good, but sometimes I can’t find a parking spot near my store. I work solo and often need to load and unload stuff from my car throughout the day. It would be so nice if a reserved spot was included in the parking permit.See above Town of Estes park emails 7/21/2021 11:22 AM Resident (year-round)Fair Of course in the summer the parking spaces are limited but now with the pay to park I don't even go downtown as I do not want to pay to just go and get a bite to eat. NO more pay to park would be great. I use to be able to find a parkin spot but now I am limited to where I can park without paying.Town website (www.estes.org) 7/21/2021 11:39 AM Visiting from out of state Good The parking lots are not laid out very well. Get a better pay app. I don't mind paying to park. BUT I never got the ParkMobile app to work right. I have an pretty new phone and the app never wanted to take my information. Visit Estes Park website (www.visitestespark.com) 7/21/2021 11:58 AM Resident (year-round)Good Because up until now I never had to pay for parking! The town builds a larger parking garage and you cannot charge to park there, but now you want me to pay for parking every time i come down town! I will start going to the valley to make my purchases! I see many cars are parking on property you purchased to change the way we can drive thru town! Probably the dumbest thing this town has done in the 49 years that I have lived here!Don't charge to park!Town website (www.estes.org) 7/21/2021 12:14 PM Resident (year-round)Poor too confusing, signs too high, too hard to scan, just not an easy experience to not have to figure out how to pay Friends / word of mouth 7/21/2021 1:45 PM Resident (part-time)Good Most of the year, parking is adequate and convenience. Obviously, the summer months put a strain on on-street parking adequacy. Additional downtown on-street parking. I would support metered parking for the summer months on additional parking. Parking fees could be used to finance land acquisition and paving and landscape improvements. For a town so dependent on tourism, additional convenient downtown parking should be a high priority.Town website (www.estes.org) 7/21/2021 2:00 PM Resident (part-time)Fair Not enough spaces and now you're charging for them? A lady told me down in Platteville yesterday she used to come to Estes all the time, but no longer: not enough parking, too many people, and too many cars. Instead of charging for parking, put up time limit signs. 2- hours, 1-hour, and 30-minutes.Social media 7/21/2021 2:09 PM Resident (year-round)Very poor Paid parking is confusing and tourists just end up parking up at Safeway and walking into town to avoid paying. Also locals should get more than 30 minutes free. Parking should be free for all locals for as long as needed that day. And parking in front of the post office should be labeled as post office only for people who just want to check their mail or send a package etc., instead I see tourist park there for the day instead. Stop the paid parking and go back to how it used to be.Social media 7/21/2021 2:19 PM Business or property owner in Estes Park Good Usually find a spot! I would of given excellent but now you have become greedy like the rest of the world and need more money! Stop charging people for parking! This leaves people with a bad taste in there wallet when coming here to spend money which bring in sales tax revenue. I haved lived here for over 40 years to excape taxes. Page 7 of 11 Page 31 Start date How_would_you_describe_yourself My_parking_experience_in_do wntown_Estes_Park_is_typicall y Why_did_you_rate_your_typical_parking_experience_t his_way_ What_one_thing_would_improve_your_parking _experience_the_most Where_do_you_get_information_ab out_parking_in_downtown_Estes_P ark_ 7/21/2021 2:35 PM Resident (year-round)Fair I'm talking about the summer months. I own a construction company and am running around all day. I need to park close to where I am going. I don't have time to park in the parking garage and walk. The lack of short term parking spots is frustrating and the ones we do have are used by people who are not there for short term parking. I have often seen tourists park in front of the PO and walk toward downtown. I suppose they think no one will catch them. The other issue I have is having to pay to park to eat downtown. My 30 min pass doesn't work for this situation. This has caused me not to eat at the restaurants downtown this summer. I refuse to pay for parking. I appreciate the parking monitoring car/person! I see them all the time, so I know they are on the job. I don't think paid parking is the answer. I like the garage, I hope it's being used, it doesn't help me unless I am out shopping. I know there is little space, I'm not sure how to get more parking. I don't have the answer. Visit Estes Park website (www.visitestespark.com) 7/21/2021 3:04 PM Resident (part-time)Very poor Having to hunt and then pay for parking is not what I would expect from a tourist driven town. Get rid of the paid parking - It creates many headaches & is expensive to maintain and operate? Does it break even? Town website-VEP-Social media-word of mouth-friends-business owners- 7/21/2021 3:42 PM Business or property owner in Estes Park Good the garage is always available, but not always convenient. Allow free parking with a time limit downtown, no limit in garage. won't let me apply all, so all of the above. 7/21/2021 6:16 PM Resident (part-time)Good Parking was good PRIOR to paid parking; now it is nearly impossible for a resident to park for a lengthy period of time, without added expense, even with the 30 minute pass.Elimate paid parking!Town website (www.estes.org) 7/21/2021 6:32 PM Resident (part-time)Good Signage was good, clear instructions in lot by riverwalk. Rate was fair. We understood it no problem the first time we were in town after it was implemented. Easy to use after all of the complaining we heard on locals social media pages and it's extremely comparable to any other tourist town that has limited parking. It says mark all that apply but button only lets you choose one item. Town website and social media were the two main things we used 7/21/2021 7:45 PM Resident (year-round)Excellent There's actually availability. I knew that parking was $2/hour which isn't a big deal. There's also ample free parking for those that don't wish to be lazy whiners. Provide parking maps that can be distributed around downtown at kiosks, the visitors center, and any store that would like some... just have the store owner pick them up at the VC.Social media 7/21/2021 8:56 PM Resident (year-round)Very poor Town website (www.estes.org) 7/21/2021 9:50 PM Resident (year-round)Excellent Every time I need to run downtown I can always find parking now. I’m not avoiding downtown this summer like I usually do I cant think if anything Social media 7/22/2021 8:57 AM Resident (year-round)Fair I live in town and usually have parking at home, but if I drive into library parking is often full no idea Friends / word of mouth 7/22/2021 9:49 AM Resident (part-time)Very poor There is absolutely no reason for paid parking at anytime in Estes Park Stop collecting money for parking Friends / word of mouth 7/22/2021 10:50 AM Resident (year-round)Poor Full time residents should have easy access to a free parking pass--we live and work here... Paid parking for tourists is fine, and is becoming the norm. But it is already so expensive to try to live here, that charging a parking fee to people who live and work here is truly immoral. Since you are pushing tourists (trying to avoid paying parking) into the lots of local businesses, you should also be monitoring and ticketing unauthorized parking in their lots, since you are creating that situation.Town website (www.estes.org) 7/22/2021 11:41 AM Resident (year-round)Excellent Paid parking is way over do. Vanessa in particular has done a wonderful job implementing the plan. I’m happy with all that you’re doing and the way it is.Call Vanessa Page 8 of 11 Page 32 Start date How_would_you_describe_yourself My_parking_experience_in_do wntown_Estes_Park_is_typicall y Why_did_you_rate_your_typical_parking_experience_t his_way_ What_one_thing_would_improve_your_parking _experience_the_most Where_do_you_get_information_ab out_parking_in_downtown_Estes_P ark_ 7/22/2021 12:41 PM I work in Estes Park (year-round)Very poor What a mess! I know you are trying to make it better by having us pay but it’s so much worse for the working man now.No fee parking.Social media 7/22/2021 12:44 PM Resident (year-round)Fair Given the level of tourism congestion is expected. But since the paid parking was implemented, I just avoid downtown Estes until 6pm. Not charge locals or at least have a purchasable annual parking pass for us to use.Town website (www.estes.org) 7/22/2021 12:54 PM Resident (year-round)Excellent I have found more open parking with more frequency than before, and the employee pass has afforded me convenience. More information about the denotations on certain parking spaces and who they apply to, especially those marked "reserved staff". This forced me to only choose one, not all. Town web & emails, outreach 7/22/2021 1:01 PM Resident (part-time)Good Visit Estes Park website (www.visitestespark.com) 7/22/2021 2:57 PM I work in Estes Park (year-round)Fair My parking has been fine, but tourists are incredibly confused by signage or lack of signage. The sign coming into town says parking in signed "lots" but some of the parking "lots" are street parking spaces which confuses them. There's not clear signage for where free parking is. The sign with the app qr code is too high up for people to effectively use.Fix or adjust signage.Town website (www.estes.org) 7/22/2021 3:41 PM Resident (part-time)Good We know where to park and how to use the bus system Improved traffic flow via the planned one-way system emails from the town 7/22/2021 4:09 PM Resident (part-time)Fair I have purposely avoided town and going to restaurants to avoid paying for parking. Allow 2 hours free for locals VS 30 min. Allow employees/businesses to purchase all day passes for employees at a low flat rate for the season.Town website (www.estes.org) 7/22/2021 5:30 PM Business or property owner in Estes Park Fair There is too much demand in the summer for the available supply Removing paid parking Town website (www.estes.org) 7/22/2021 6:39 PM Resident (year-round)Good I can navigate town, park early or late, or walk. More paid parking: some of the free lots are making traffic more difficult, for example the Davis lot.Estes Parking app 7/22/2021 10:05 PM Resident (year-round)Excellent Usually we use the Ramp or the reserved Library spots if we’re just going there. It’s fine. We are a tourist town and congestion is expected. I think paid parking has improved things a lot.Town website (www.estes.org) 7/22/2021 10:27 PM Resident (year-round)Good I can usually get a parking spot close to where I'm doing work Don't park down town so I'm not qualified to comment Social media 7/22/2021 11:25 PM Resident (year-round)Fair I actually have not gone downtown very much this year. I just don’t want to deal with figuring out the pay system. I’ve bought coffee a few times when I found space at Kind. I cannot remember the last time I went downtown other than that. The Kind lot short term spaces are usually available to run in and buy beans. I wish the library had spaces where you could swipe your library card at a parking meter or something. I can’t believe those spaces are always used by patrons. Same at Stanley Village lots. You can watch people park there and walk downtown. I know I just need to figure out the new system. Frankly the print is pretty small on the website maps and I gave up. I only use a tablet or phone, maybe that is why. After a year at home I don’t have the energy to deal with it. I go elsewhere to shop.Social media 7/23/2021 7:04 AM I work in Estes Park (year-round)Fair I dislike paid parking.Notnpayingnfornparking.Friends / word of mouth Page 9 of 11 Page 33 Start date How_would_you_describe_yourself My_parking_experience_in_do wntown_Estes_Park_is_typicall y Why_did_you_rate_your_typical_parking_experience_t his_way_ What_one_thing_would_improve_your_parking _experience_the_most Where_do_you_get_information_ab out_parking_in_downtown_Estes_P ark_ 7/23/2021 7:22 AM Resident (year-round)Fair There simply isn't enough close in parking in Estes. People want to park where they are shopping and there isn't enough downtown parking. The parking garage is fine if you'd like a stroll along the river walk; but it isn't convenient if you are a shopper. The shuttles /trolley are not consumer friendly...they need to be picking up folks continually and in a timely manner...15-30 minute waits are not OK A downtown parking garage. Visit Estes Park website (www.visitestespark.com) 7/23/2021 8:32 AM Resident (year-round)Poor Locals/residents and employees should have free parking. Period. Make parking free for all locals and employees and block off strips that are not for tourists. All of the above (unable to mark all that apply) 7/23/2021 9:41 AM Resident (year-round)Good unlimited time on locals pass live here 7/23/2021 9:43 AM Resident (year-round)Good Has worked okay for me thus far. Not necessarily representative of my demographic group since I try to avoid as much as possible downtown area during high season.Town email 7/23/2021 9:44 AM Resident (year-round)Very poor Always busy during summer months. Difficult to find parking.Less people.I drive around looking 7/23/2021 9:46 AM Resident (year-round)Good Sometimes difficult to find parking. Like new parking signs. Also like free parking for library. The parking garage is also very convenient and not sure why more people do not use it. Like new signs - so helpful. I did not know about the local permit but will sign up.walking by 7/23/2021 9:48 AM Resident (year-round)Fair Seldom available Free and charge NE, TX, ILL plates $500 entry fee to discourage them Visit Estes Park website (www.visitestespark.com) 7/23/2021 9:54 AM Visiting from out of state Excellent The parking garage is easy to use. :)Social media 7/23/2021 9:55 AM Resident (year-round)Good Estes Parking app 7/23/2021 11:22 AM Business or property owner in Estes Park Good I use the shuttle system or walk. Not having to park during peak season is a blessing. All other times no problems. Visit Estes Park website (www.visitestespark.com) 7/23/2021 11:36 AM Visiting from out of state Excellent Easy to find a spot Extend local parking to 1 hour Town website (www.estes.org) 7/23/2021 12:01 PM Business or property owner in Estes Park Excellent Paid parking is overdo! Vanessa has done a wonderful job with the implementation.Call Public Works and talk to staff 7/23/2021 12:04 PM Business or property owner in Estes Park Fair Hard to find a space Abort term parking Estes Parking app 7/23/2021 3:26 PM Resident (year-round)Good Because as a resident who supports businesses in my town, and pay taxes here, I should NOT be made to pay 2 dollars an hour to park in a convenient spot. QUIT nickel.and diming people. My son and dtr in law are considering moving between this and the park reservation system. They have 2 small children to tend to and cannot be all planned out.Get rid of paid parking All of the above 7/24/2021 10:37 AM Resident (year-round)Fair It is frustrating that residents must pay to park during the day now. Also, I have been noticing people parking in the he Safeway lot by True Value and walking to town. Also, the parking attendants kind of add to the congestion in town. When I was at the visitor center last week for the farmers market, one of the cars was parked on the side making it harder to get by when it was already congested. An end to paid parking. I don't see the benefits. I'm also curious where the money is going. At the very least it should be free for residents.Friends / word of mouth Page 10 of 11 Page 34 Start date How_would_you_describe_yourself My_parking_experience_in_do wntown_Estes_Park_is_typicall y Why_did_you_rate_your_typical_parking_experience_t his_way_ What_one_thing_would_improve_your_parking _experience_the_most Where_do_you_get_information_ab out_parking_in_downtown_Estes_P ark_ 7/24/2021 6:03 PM Resident (year-round)Very poor The new paid-parking system has put off me and my family utterly. I do have a thirty-minute sticker that will generally let me mail a package at the post office, but that's about it. Not wanting to pay merely to park in our hometown, we have decided against meals with family and with visitors at Poppy's, Claire's, La Cabana, Wapiti, and Ed's Cantina - all former favorites of ours. We have not shopped downtown for a year and a half, first because of the pandemic, now because of the town's paid parking. We have a pandemic-accumulated list of specific purchases that we want to make at Alpenglow (pictures, framing) and Colorado Homestead (quilted bedspreads and throws); but not being able to do any of it in half an hour, we are holding off. I'd like to get a haircut downtown at Claire Dunwitte's (sp?) old barbershop, but cannot. We'd like to browse all our hometown shops, but are unwilling to pay to park. In short, we can no longer park downtown for free without a map and hiking shoes. Paid parking stinks. And, unwilling to pay, we can no longer shop downtown. Nor even browse. Nor explore. We live here, and you have shut us out of our hometown.Ditch paid parking. Visitor center. Town emails and website. BTW, the question invites me to "mark all that apply," but won't accept more than one mark. 7/25/2021 10:01 AM Resident (year-round)Poor As a resident of EP, I find myself NOT GOING to downtown businesses and restaurants because of the paid parking. And I would really rather be supporting them!Stop Paid Parking.News Page 11 of 11 Page 35 ATTACHMENT 3Page 36 Page 37 Page 38 Page 39 Pedestrian Peak Hour Volume Riverside Dr. & Elkhorn Ave. Year 10‐Jul 17‐Jul Week 2015 0 0 2016 1567 1643 2021 2136 2379 Pedestrian Peak Hour Volume Moraine Ave. & Elkhorn Ave. Year 11‐Jul 18‐Jul Week 2015 2637 2825 2016 2113 1735 2021 2871 2958 Motor Vehicle Peak Hour Volume Elkhorn Ave. & Riverside Dr. Year 11‐Jul 18‐Jul Week 2015 0 0 2016 1866 1948 2021 1975 1933 Motor Vehicle Peak Hour Volume Elkhorn Ave. & Moraine Ave. Year 11‐Jul 18‐Jul Week 2015 1381 1266 2016 1105 1179 2021 1280 1275 2637 2113 28712825 1735 2958 0 500 1000 1500 2000 2500 3000 2015 2016 2021 Elkhorn Ave. & Moraine Ave. 0 1567 2136 0 1643 2379 0 500 1000 1500 2000 2500 3000 2015 2016 2021 Elkhorn Ave. & Riverside Dr. 0 1866 1975 0 1948 1933 0 500 1000 1500 2000 2015 2016 2021 Elkhorn Ave. & Riverside Dr. 1381 1105 128012661179 1275 0 500 1000 1500 2000 2015 2016 2021 Elkhorn Ave. & Moraine Ave. ATTACHMENT 4 Page 40 Fall River Entrance 11‐Jul 18‐Jul 2015 2660 2578 2016 2784 2712 2021 2832 2986 Beaver Meadows Entrance 11‐Jul 18‐Jul 2015 4685 4440 2016 4327 4361 2021 3651 3843 Travel Time: US 36 to Moraine Ave. ‐ Westbound 11‐Jul 18‐Jul 2015 6.3 12 2016 7.7 7 2021 5.4 5.5 Travel Time: US 36 to Moraine Ave. ‐ Eastbound 11‐Jul 18‐Jul 2015 2.8 2.1 2016 5 7 2021 4.5 3.3 2660 2784 2832 2578 2712 2986 0 500 1000 1500 2000 2500 3000 3500 2015 2016 2021 Fall  River Entrance (US 34) 4685 4327 3651 4440 4361 3843 0 1000 2000 3000 4000 5000 2015 2016 2021 Beaver meadows Entrance (US 36) 6.3 7.7 5.4 12 7 5.5 0 2 4 6 8 10 12 14 2015 2016 2021 Westbound 5 4.5 7 4 6 8 10 12 14 Eastbound Page 41 Traffic Counts ‐ US 34 ** UTILIZING JUNE (3rd & 4th Sat) FIGURES ‐ NO JULY 2021 DATA AT THE TIME OF PRESENTATION 3rd Sat P3rd Sat S4th Sat P4th Sat S 2015 5970 6316 6037 5986 2016 5753 5815 5886 5897 2021 5176 5046 4557 4345 3rd Sat 4th Sat 2015 12286 12023 2016 11568 11783 2021 10222 8902 Traffic Counts ‐ US 36 ** UTILIZING JUNE (3rd & 4th Sat) FIGURES ‐ NO JULY 2021 DATA AT THE TIME OF PRESENTATION 3rd Sat P3rd Sat S4th Sat P4th Sat S 2015 6789 7352 6900 7575 2016 6947 7613 7704 8106 2021 6483 6900 6054 5872 3rd Sat 4th Sat 2015 14141 14475 2016 14560 15810 2021 13383 11926 Traffic Counts ‐ COMBINED US 34 & US 36 ** UTILIZING JUNE (3rd & 4th Sat) FIGURES ‐ NO JULY 2021 DATA AT THE TIME OF PRESENTATION 3rd Sat 4th Sat 2015 26427 26498 2016 26128 27593 2021 23605 20828 2.8 4.5 2.1 3.3 0 2 2015 2016 2021 12286 1202311568 11783 10222 8902 0 2000 4000 6000 8000 10000 12000 14000 16000 3rd Sat 4th Sat US 34 2015 2016 2021 14141 1447514560 15810 13383 11926 0 2000 4000 6000 8000 10000 12000 14000 16000 3rd Sat 4th Sat US 36 2015 2016 2021 26427 2649826128 27593 23605 20828 030006000900012000150001800021000240002700030000 3rd Sat 4th Sat Combined Traffic Counts (US34 & US  36) 2015 2016 2021 Page 42 JULY 2015 Summary of Travel Time Results July 11, 2015 NO BARNES DANCE IN EFFECT EASTBOUND Begin End Distance (ft) Time 1  (sec) Time 2  (sec) Time 3  (sec) Time 4  (sec) Average  (sec) Speed  (MPH) Moraine Ave. Riverside Dr. 612 74 133 76 93 94 4.4 Riverside Dr. Ped Signal 756 50 30 32 25 34 15 Ped Signal US 36 619 83 17 16 45 40 10.5 SEGMENT TOTALS 169 8 Avg Min 2.8 WESTBOUND Begin End Distance (ft) Time 1  (sec) Time 2  (sec) Time 3  (sec) Time 4  (sec) Average  (sec) Speed  (MPH) US 36 Ped Signal 619 112 48 87 121 92 4.6 Ped Signal Riverside Dr. 756 138 78 106 250 143 3.6 Riverside Dr. Moraine Ave. 612 152 190 167 71 145 2.9 SEGMENT TOTALS 380 3.6 Avg Min 6.3 Summary of Travel Time Results July 18, 2015 EASTBOUND Begin End Distance (ft) Time 1  (sec) Time 2  (sec) Time 3  (sec) Time 4  (sec) Average  (sec) Speed  (MPH) Moraine Ave. Riverside Dr. 612 67 89 78 5.3 Riverside Dr. Ped Signal 756 24 33 29 18.1 Ped Signal US 36 619 16 26 21 20.1 SEGMENT TOTALS 128 10.6 Avg Min 2.1 WESTBOUND Begin End Distance (ft) Time 1  (sec) Time 2  (sec) Time 3  (sec) Time 4  (sec) Average  (sec) Speed  (MPH) US 36 Ped Signal 619 120 172 146 2.9 Ped Signal Riverside Dr. 756 400 228 314 1.6 Riverside Dr. Moraine Ave. 612 274 251 263 1.6 SEGMENT TOTALS 723 1.9 Avg Min 12 JULY 2016 Summary of Travel Time Results July 9, 2016 EASTBOUND Begin End Distance (ft) Time 1  (sec) Time 2  (sec) Time 3  (sec) Time 4  (sec) Time 5  (sec) Average  (sec) Speed  (MPH) Moraine Ave. Riverside Dr. 612 236 336 118 228 240 232 1.8 Riverside Dr. Ped Signal 756 37 45 36 41 38 39 13.2 Ped Signal US 36 619 38 34 19 19 19 26 16.2 SEGMENT TOTALS 297 4.6 Avg Min 4.45 WESTBOUND Begin End Distance (ft) Time 1  (sec) Time 2  (sec) Time 3  (sec) Time 4  (sec) Time 5  (sec) Average  (sec) Speed  (MPH) US 36 Ped Signal 619 52 130 28 49 69 66 6.4 Ped Signal Riverside Dr. 756 217 177 158 134 127 163 3.2 Riverside Dr. Moraine Ave. 612 181 282 284 148 277 234 1.8 SEGMENT TOTALS 463 2.9 Avg Min 7.7 Summary of Travel Time Results July 16, 2016 EASTBOUND Page 43 Begin End Distance (ft) Time 1  (sec) Time 2  (sec) Time 3  (sec) Time 4  (sec) Time 5  (sec) Time 6  (sec) Average  (sec) Speed  (MPH) Moraine Ave. Riverside Dr. 612 219 119 227 128 233 129 176 2.4 Riverside Dr. Ped Signal 756 56 44 52 39 44 48 47 11 Ped Signal US 36 619 19 119 227 107 22 18 85 5 SEGMENT TOTALS 308 4.4 Avg Min 5.13 WESTBOUND Begin End Distance (ft) Time 1  (sec) Time 2  (sec) Time 3  (sec) Time 4  (sec) Time 5  (sec) Time 6  (sec) Average  (sec) Speed  (MPH) US 36 Ped Signal 619 53 107 100 74 29 112 79 5.3 Ped Signal Riverside Dr. 756 129 160 171 222 133 146 160 3.2 Riverside Dr. Moraine Ave. 612 274 192 188 74 184 191 184 2.3 SEGMENT TOTALS 423 3.2 Avg Min 7.09 JULY 2021 Summary of Travel Time Results July 10, 2021 EASTBOUND Begin End Distance (ft) Time 1  (sec) Time 2  (sec) Time 3  (sec) Time 4  (sec) Time 5  (sec) Time 6  (sec) Average  (sec) Speed  (MPH) Moraine Ave. Riverside Dr. 612 147 272 126 158 132 136 162 Riverside Dr. Ped Signal 756 197 310 188 205 192 158 208 Ped Signal US 36 619 220 331 313 224 316 212 269 SEGMENT TOTALS 640 Avg Min 4.29 WESTBOUND Begin End Distance (ft) Time 1  (sec) Time 2  (sec) Time 3  (sec) Time 4  (sec) Time 5  (sec) Time 6  (sec) Average  (sec) Speed  (MPH) US 36 Ped Signal 619 74 41 57 30 34 27 44 Ped Signal Riverside Dr. 756 175 160 175 159 150 150 162 Riverside Dr. Moraine Ave. 612 310 392 396 296 265 284 324 SEGMENT TOTALS 529 Avg Min 5.24 Summary of Travel Time Results July 17, 2021 EASTBOUND Begin End Distance (ft) Time 1  (sec) Time 2  (sec) Time 3  (sec) Time 4  (sec) Time 5  (sec) Time 6  (sec) Average  (sec) Speed  (MPH) Moraine Ave. Riverside Dr. 612 39 55 153 131 143 138 110 Riverside Dr. Ped Signal 756 84 96 177 158 201 196 152 Ped Signal US 36 619 117 113 218 210 323 218 200 SEGMENT TOTALS 462 Avg Min 3.3 WESTBOUND Begin End Distance (ft) Time 1  (sec) Time 2  (sec) Time 3  (sec) Time 4  (sec) Time 5  (sec) Time 6  (sec) Average  (sec) Speed  (MPH) US 36 Ped Signal 619 20 52 46 98 102 113 72 Ped Signal Riverside Dr. 756 143 268 177 257 174 174 199 Riverside Dr. Moraine Ave. 612 291 400 398 290 291 303 329 SEGMENT TOTALS 600 Avg Min 5.5 Page 44 JULY 2015Intersection Turning Movement Count SummaryRight Thru Left Right Thru Left Right Thru Left Right Thru Left7/11/2015No Barnes7/18/2015BarnesJULY 2016Intersection Turning Movement Count Summary: Moraine Ave. & Elkhorn Ave.Right Thru Left Right Thru Left Right Thru Left Right Thru Left7/9/20161:45 ‐ 2:45 7 90 21 13 137 387 198 30 96 51 62 1311057/16/20161:15 ‐ 2:15 10 70 19 16 130 431 212 39 95 57 78 221179Intersection Turning Movement Count Summary: Riverside Dr. & Elkhorn Ave.Right Thru Left Right Thru Left Right Thru Left Right Thru Left7/9/20161:00 ‐ 2:00 60 81 95 74 460 209 502 47 16 20 248 1418267/16/20162:00 ‐ 3:00 79 73 107 65 527 196 506 55 16 29 284 111948DatePeakRIVERSIDE DRELKHORN AVERIVERSIDE DRELKHORN AVEVehicle TotalSouthboundWestboundNorthboundEastboundWestboundNorthboundEastboundVehicle TotalELKHORN AVEMORAINE AVEELKHORN AVEVehicle TotalEastboundELKHORN AVE137 1311123187PeakDateDatePeakMORAINE AVESouthbound242579862:00 ‐ 3:003MORAINE AVESouthboundNorthboundMORAINE AVE24 859028318ELKHORN AVEWestbound373430143165112661:45 ‐ 2:45 610332531381Page 45 JULY 2021Intersection Turning Movement Count Summary: Moraine Ave. & Elkhorn Ave.Right Thru Left Right Thru Left Right Thru Left Right Thru Left7/10/20211:45 ‐ 2:45 8 73 23 27 181 433 193 27 101 56 153 512807/17/20212:00 ‐ 3:00 7 76 31 17 183 412 211 43 98 66 126 51275Intersection Turning Movement Count Summary: Riverside Dr. & Elkhorn Ave.Right Thru Left Right Thru Left Right Thru Left Right Thru Left7/10/20211:45 ‐ 2:45 88 58 109 72 558 179 472 42 21 34 313 2919757/17/20212:00 ‐ 3:00 77 65 105 79 528 176 475 43 22 27 303 331933Vehicle TotalSouthboundWestboundNorthboundEastboundELKHORN AVEDatePeakDatePeakRIVERSIDE DRELKHORN AVERIVERSIDE DRVehicle TotalSouthboundWestboundNorthboundEastboundMORAINE AVEELKHORN AVEMORAINE AVEELKHORN AVEPage 46 JULY 2015 Summary of Pedestrian Counts: Moraine Ave. & Elkhorn Ave. MORAINE AVE ELKHORN AVE MORAINE AVE ELKHORN AVE Southbound Westbound Northbound Eastbound 7/11/2015 No Barnes 7/18/2015 Barnes JULY 2016 Summary of Pedestrian Counts: Moraine Ave. & Elkhorn Ave. MORAINE AVE ELKHORN AVE MORAINE AVE ELKHORN AVE Southbound Westbound Northbound Eastbound 7/9/2016 1:45 ‐ 2:45 301 865 258 689 2113 7/16/2016 1:15 ‐ 2:15 196 689 213 637 1735 Summary of Pedestrian Counts: Riverside Dr. & Elkhorn Ave. RIVERSIDE DR ELKHORN AVE RIVERSIDE DR ELKHORN AVE Southbound Westbound Northbound Eastbound 7/9/2016 1:45 ‐ 2:45 358 518 310 381 1567 7/16/2016 1:15 ‐ 2:15 273 582 266 522 1643 JULY 2021 Summary of Pedestrian Counts: Moraine Ave. & Elkhorn Ave. MORAINE AVE ELKHORN AVE MORAINE AVE ELKHORN AVE Southbound Westbound Northbound Eastbound 7/10/2021 1:45 ‐ 2:45 958 325 1051 537 2871 7/17/2021 2:00 ‐ 3:00 952 412 1025 569 2958 Summary of Pedestrian Counts: Riverside Dr. & Elkhorn Ave. RIVERSIDE DR ELKHORN AVE RIVERSIDE DR ELKHORN AVE Southbound Westbound Northbound Eastbound 7/10/2021 1:45 ‐ 2:45 694 565 572 305 2136 7/17/2021 2:00 ‐ 3:00 803 655 541 380 2379 Date Peak Pedestrian Total Date Peak Pedestrian Total Peak Pedestrian TotalDate Date Peak Pedestrian Total 1025 907 415 327 1034 1014 Date Peak Pedestrian Total 1:45 ‐ 2:45 2:00 ‐ 3:00 2825 2637 351 389 Page 47       Page 48 TOWN BOARD MEETING August 10, 2021 Semi-Annual Compliance Review with Board Governing Policies – Policy 1.10 Self- monitoring of the Board. No Packet material provided for this item. Page 49       Page 50 August 24, 2021 • Policy 671 – Town Funding of Outside Entities • Stormwater Utilities in Colorado & Stormwater Infrastructure Maintenance in Estes Park • Sidewalk Maintenance Code Compliance Discussion September 14, 2021 • Pre-Election Town Board Compensation • Quarterly CompPAC Update • Western Heritage MOU September 28, 2021 • Trustee Talks and Mayor’s Chat Meetings Items Approved – Unscheduled: • Park Planning and Pocket Parks • Distributed Energy Discussion • Downtown Loop Updates as Necessary Items for Town Board Consideration: None. Future Town Board Study Session Agenda Items August 10, 2021 Page 51       Page 52