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RESOLUTION 08-92
00RESOLUTIONNO.8-92WHEREAS,TheBoardofTrusteesoftheTownofEstesParkhasdeterminedthatitisinthebestinterestsoftheTownofEstesPark,itsemployees,citizensandvisitorstoadopt,implementandadministerasafetyprogram;andWHEREAS,inordertoimplementsaidsafetyprogram,theBoardherebyadoptsthisResolution.NOW,THEREFORE,BEITRESOLVEDBYTHEBOARDOFTRUSTEESOFTHETOWNOFESTESPARK,COLORADO.1.TheTowTIofEstesParkherebyimplementsandshalladministerasafetyprograminaccordancewiththeTown’sLossControlManual.InalloftheTown’sassignments,thehealthandsafetyofallwillbethefirstconsideration.DepartmentheadsandsupervisorypersonnelatalllevelsoftheTownworkforcearedirectedtomakesafetyamatterofcontinuingconcern,equalinimportancetoallotheroperationalconsiderations.ThisprogramisanintegralpartofmanagementproceduresdesignedtofullyutilizetheTown’scapitalandpersonnel.2.TheTownofEstesParkbelievesthesafetyofitsemployeesisavitalconsiderationintheoperationofitsshops,offices,vehicles,andfacilities.Maintenanceofsafeandhealthfulworkingconditionsandthedevelopmentofsafeoperationprocedures,includingtheorganizationandexecutionofacontinuingaccidentpreventionprogram,istheresponsibilityofmanagementatalllevels.3.TheFinanceOfficerisappointedSafetyOfficerfortheTown.INTRODUCED,READANDPASSEDTHIS_____DAYOF_________1992.TOWNOFESTESPARK,By:________________________________ATTEST:TownClerk o*0TOWNOFESTESPARKLOSSCONTROLMANUALLOSSCONTROLORGANIZATIONANDADMINISTRATIONoSafetyProgramStatementofPolicyoSafetyCommittee/Coordinator/ContactOAnnualGoalsandObjectivesoSafetyPerformanceEvaluationoLossControlRecommendationsGENERALLOSSCONTROLPROGRAMELEMENTS0AccidentInvestigationPolicyOSafetyInspections0EmployeeTrainingandEducationoEmergencyPlanningOSafetyRulesandProceduresoContractProvisionsWORKER’SCOMPENSATION-MEDICALANDCLAIMoDesignatedMedicalProvider0Worker’sCompensationInsurance0LightDutyProgramMOTORVEHICLESAFETYODefensiveDrivingoSeatBeltPolicy0MotorVehicleRecordReviewOVehicleAccidentReviewSystemPOLICEPUBLICWORKSOInspectionandRepairProgramOComplaintLogOBlastingOperationsOWorkAreaProtectionOLocatingUndergroundUtilitiesOTrenchingandExcavatingOConfinedSpaceEntrySafetyOOperatorCertificationOChlorineSafetyOSiteSecurityFIREDEPARTMENTPARKSANDRECREATION0Park,Recreation,andPlaygroundInspections 00TOWNOFESTESPARKLOSSCONTROLMANUALPage2ELECTRICUTILITIESoElectricUtilities—EmployeeTrainingoAerialBucketTestingoPoleInspectionProgramoTreeTrimmingProgramoTransformerSecurity0ElectricDistributionLines oCTOWNOFESTESPARKSAFETYPROGRAMSTATEMENTOFPOLICYTheTownofEstesParkbelievesthesafetyofouremployeesisavitalconsiderationintheoperationofourshops,offices,vehicles,andfacilities.Maintenanceofsafeandhealthfulworkingconditionsandthedevelopmentofsafeoperationprocedures,includingtheorganizationandexecutionofacontinuingaccidentpreventionprogram,istheresponsibilityofmanagementatalllevels.TheTownofEstesParkwillimplementandadministerasafetyprogram.Inallofourassignments,thehealthandsafetyofallwillbethefirstconsideration.DepartmentheadsandsupervisorypersonnelatalllevelsoftheTownworkforcearedirectedtomakesafetyamatterofcontinuingconcern,equalhiimportancetoallotheroperationalconsiderations.ThisprogramisanintegralpartofmanagementproceduresdesignedtofullyutilizetheTown’scapitalandpersonnel.TheFinanceOfficershallbeappointedSafetyOfficerforthetown. 0•TOWNOFESTESPARKDUTIESOFTHESAFETYCOORDINATOR1.ImplementingthesafetyprogramandpoliciesapprovedbytheTownBoard.2.conductinginspectionsoftownoperationspursuanttoreviewofdepartmentalinspections.3.Performinganalysistoidentifytrends,problemareas,andoverallsafetyperformance.4.InformtheTownAdministratorandDepartmentHeadsaboutthestatusofmattersaffectingthemandthetowninregardtosafety.5.Assistingsupervisorsinconductingsafetytrainingforallemployees. C0TOWNOFESTESPARKC.I.R.S.A.LossControlStandardsFiscalYear1992TheTownofEstesParkhashadanexcellentclaimlosshistorysincejoiningC.I.R.S.A.in1985.TomeetthelosscontrolstandardestablishedforDecember31,1992,thatrequireannualgoalsandobjectivestocontrolthefrequencyandseverityoflossesortheaccomplishmentofspecificsafetyprograms,theTownofEstesParksetsthefollowinggoalsfor1992:i.completeandadopttheC.I.R.S.A.recommendedlosscontrolstandardsthatapply.2.Establishanaccidentinvestigationcommitteetorevieweachaccident/claim.3.Establishaperiodicsafetyinspectionprogramofbuilding,grounds,equipment,machinery,workpractices,andconditions.Acopyofeachinspectionwillberetainedbydepartmentsupervisor.4.Establishasystemtodocumentalltrainingthateachemployeehasreceived.Anannualrecapcopyofeachemployee’strainingwillbekeptinemployee’spersonnelfile.5.Establishandpostanemergencyplanforeachlocation.6.Conductadefensivedrivingseminarforallemployeeswhodriveatownvehicle.7.Establishasystemforannualmotorvehiclerecordreviewofallemployees.8.Establishaninspectionprogramforstreetsigns,roads,andbridges.9.Establishablastingpolicy.10.Establishapolicyforlocatingundergroundutilities.11.Establishapolicyfortrenchingandexcavatingundergroundutilities.12.Establishapolicyforconfinedspaceentrysafety. CCTOWNOFESTESPISRKSafetyPerformanceEvaluationAllemployeesarereviewedfortheirsafetyperformanceduringtheirannualreviewprocess. 0CTOWNOFESTESflflLossControlRecommendationsTheTownofEstesParkwillrespondtoC.I.R.S.A.’slosscontrolrecommendationswithinsixty(60)days.CorrectiveactionwillbeimplementedimmediatelyifrecommendationsareacceptedbytheTownandarewithinthecurrentyear’sbudget.Recommendationsthatwillrequiresignificantexpenseswillbereferredtothefollowingyear’sbudgetcycleandthencorrectiveactionwillbedetermined,unlessanemergencyisdeemedtoexist.Thenimmediateactionmaybetaken. CCTOWNOFESTESPARKACCIDENTINVESTIGATIONPOLICYThePurposeofAccidentInvestigation:Millionsofwordshavebeenwrittenexplainingtheimportanceandpurposeofaccidentinvestigation,butforthefront—linesupervisortheycanallbesummarizedinoneword—PREVENTION.Anaccidentis“anundesiredeventthatresultsinpersoninjuryand/orpropertydamage.”Beingundesiredmakesitsomethingthatmustbepreventedwheneverpossible.Thepurposeofaccidentinvestigation,then,isaccidentprevention.Careshouldbetakentodistinguishbetweenpurposeandbenefits.Benefitiswhatasupervisorgetsfrominvestigatingaccidents,butthepurposeiswhyhedoesit.Therearemanybenefits,whichwillbegivenlater,butonlyonepurpose-PREVENTION.WhyAccidentsMustbeInvestigated:Investigatingaccidentsisaresponsibilityofalllevelsofmanagementandaconcernofeveryemployee,butthelinesupervisors’uniquepositiongivesthemspecialpriorityandresponsibilityinthisfunction.Firstlinesupervisorsintheareawhereanaccidentoccurshavecertainqualificationsandadvantagesothermembersofmanagementdonothave.Frontlinesupervisors:1.knowthemostaboutthesituation.Theyhavedailycontactandfamiliaritywiththeemployees,machines,andmaterialsinvolved.Theyknowthestandardpracticesandcircumstancesinthearea,aswellasthehazards.2.haveapersonalinterestinidentifyingaccidentcauses.Togoodsupervisors,thesearenotsimplyaccidentfiguresandstatistics;butaretheiremployees,theirmachines,andtheirmaterials.Supervisorshaveapersonalinterestintheirprotection.Accidentinvestigationfocusesawelcomelightontheconditionsandhazardsthatcouldendangerthelivesofemployeesordamagedequipmentandmaterial.3.cantakethemostimmediateactiontopreventanaccidentfromrecurring.Beingindirectcontrolofthepeople,procedures,andpropertyintheareagivessupervisorstheadvantageoftakingimmediatecorrectiveactionandthegreatestopportunityforeffectivefollow—up. .c.CAccidentInvestigationPage24.cancommunicatemoreeffectivelywiththeemployees.Employeesmaybe“employedby”theTown,butthey“workfor”thelinesupervisors.Theyknowsupervisorsareinterestedintheirsafety.Tothem,firstlinesupervisorsarethemanagement.Supervisorsspeaktheirlanguage,andevenmoreimportant,understandit.Inaccidentreportingandinvestigation,employeescantellitlikeitistofront-linesupervisors.HowAccidentInvestigationBenefitsSupervisors:Asmentionedearlier,therearemanywayssupervisorsbenefitfrompromptandthoroughaccidentinvestigation.Thefollowinglistisnotmeanttobecompletebutdoesincludesomeofthemajorbenefits.1.Promptandthoroughinvestigationisconcreteevidenceofaconcernforyouremployees.Assupervisors,youknowhowimportantthetrustandrespectofyouremployeesisingettingthejobdone.Employeesnotonlyexpect,butneed,supervisorswholookoutfortheirbestinterests.2.Effectiveaccidentinvestigationincreasesproductionbyminimizingtimelostduetorecurringaccidents.Thistiesindirectlywithreductionofcosts,sinceaccidentsarenotonlytimeconsumingbutexpensive.3.Sinceaccidentinvestigationandresultingpreventionaretangibleevidenceofsupervisors’abilitiesandefficiencies,theyareincreasinglybecominganintegralpartofperformanceevaluation.Agoodsafetyrecordspeakswellofsupervisors’capabilitiesandhassignificantinfluenceontheirprofessionalpossibilities.4.conscientiousinvestigationandmeaningfulcorrectivemeasuresarethemarkofcapablesupervisors;oneswhoareincontrol.Itistremendouslyimportantthatemployeesfeeltheirsupervisorscanhandlethings.Theytakeprideinworkingforsomeonewhocandothejob. 00AccidentInvestigationPage3TheCriticalImportanceofAccidentReporting:Nomatterhowconscientiousfirstlinesupervisorsmightbe,theycannotinvestigateanaccidentuntiltheyareawareofit.Foraccidentinvestigationtohaveaneffect,itmustbeprecededbytotalaccidentreporting.Certainly,majorpropertydamageandseriouspersonalinjuryareseldomaproblemfromthestandpointofreporting;butwhatabouttheminorinjuryorpropertydamage,theapparentlyunimportantlittleaccident?Itisinthisunspectacularareathatfailuretoreportusuallyoccurs.Afterall,whybothersupervisorswithalittlecutonthefingeroronelittlefrayonacable?Becausetheyareaccidents,that’swhy;andsupervisorsmustbeinterestedinaccidentswithoutqualificationastosizeordegree.Whoknowsifanaccidentisminorormajorunlessithasbeeninvestigatedproperly?A.TheFallacyofUnimportantAccidents:Thereisnosuchthingasanunimportantaccident.Theimmediateresultsoreffectoftheaccidentmaybeclassifiedasminor,serious,ormajor,butthisinnowaymeanstheaccidentitselfisunimportant.Thecablethatsuddenlybreaksprobablystartedwithasinglewirethatfrayed.Theinfectionthatrequiredpossibleamputationmaywellhavestartedwiththesmallestcutorscratch.Beyondtheseobviousdangersaremanyothers.Theunreportedaccidentcannotbeinvestigatedoritscausecorrected.Itbecomesatimebombwaitingtobetriggeredagain.Thefactthattheresultsoftheaccidentwereminormaybepure,blindluckorchance.Thenexttinetheoddsmaybedifferent,andtheresultcouldbemajorpropertydamage,seriousinjury,orevenafatality.Foreveryaccidenttobeinvestigated,everyaccidentmustbereported.B.WhyMinorAccidentsmaynotbeReported:Therearemorereasonsforpeoplefailingtoreportaccidentsthancouldpossiblybegivenhere,butsomeofthemorefrequentlyencounteredare:1.notwantingtospoilthesafetyrecord.Failuretoreportminoraccidentsisthequickestwaytodojustthat.2.notwantingtogotoaphysicianfortreatment.Wouldemployeesrathergotothehospitalforextendedtreatment? 00AccidentInvestigationPage43.beingafraidof“kidding”byotheremployees.Thereisnothingfunnyaboutmajordamageorseriousinjury,whichcouldeasilyhappennexttime.Whereisthehumorinaseriousinfection?4.beingafraidofmedicaltreatment,Cleaningasmallwoundisnotnearlyaspainfulasmajorsurgeryforinfection.5.notlikingtheredtapeinvolvedwithalltheformsatthephysician’soffice.Ahospitaladmissionordeathcertificateismuchmorecomplicated.6.beingafraidtheforemanwillgetmad.Agoodforemanonlygetsmadwhenaccidentsarenotreported.Whentheyarereported,hegetsinterested.7.notwantingtobethecentralpersoninanaccidentinvestigation.Thisisreallylikesayingyoudonotwanttobepartofpreventingmajordamageorpersonalinjury.8.notwantingtolosetimefromthejob.Reportingaccidentsisthebestwayofinsuringminimallossoftimeoffthejob.C.PositiveStepstoInsureReportingofAllAccidents:Thefirstlinesupervisorshavetheinfluenceonaccidentreporting.Thereareseveralthingstheycandotoinsureminoraccidentswillbereported.Fourofthemostimportantare:1.trainingnewemployeestoreportallaccidents,nomatterhowsmall,aswellasthe“nearmiss”incidentswhereonlyluckdeterminedtheoutcome.Makesureemployeesunderstandwhythisissoimportant.Explainthatsituationscannotbecorrectedunlesstheyarereported,andanaccidentcouldrepeatitselfwithfarmoreseriousresults.2.encourageemployeestoreportallaccidentsandnearmisses.Youhavetoldthemitisimportant,sotreatthemasimportant.Letemployeesknowyouappreciateitwhentheyreportanaccident.Theywillformtheirideaofhowimportantaccidentreportingisfromthewayyoutreatit.Anequalpartofthisactionistomakeitquiteapparentthatyouaredissatisfiedwithlatereporting.Donot“chewhimout,”butmakeitclearaccidentsmustbereportedimmediatelyandwhy. CCAccidentInvestigationPage5Beforegettingintothe“how”ofinvestigatingaccidents,thereareafewpointsthatweshouldfullyunderstand.TheWhat,When,andWhyofAccidentInvestigation:A.WhatisanAccidentInvestigation?Anaccidentinvestigationisbasicallythesupervisors’analysisandaccountofanaccidentbasedonfactualinformationgatheredbyathoroughandconscientiousexaminationofallfactorsinvolved.Itisnotamererepetitionoftheemployees’explanationsoftheiraccident.Trueaccidentinvestigationincludestheobjectiveevaluationofallfacts,opinions,statements,andrelatedinformation,aswellasdefiniteactionstepstobetakentopreventarecurrence.B.WhenistheTimeforAccidentInvestigation?Thetimeforaccidentinvestigationisalwaysassoonaspossible.Thelesstimebetweenaccidentandinvestigation,thebettertheinformationwhichcanbeobtained.Factsareclearer,moredetailsremembered,andtheconditionsarethoseatthetimeoftheaccident.Theonlysituationswhichshouldbepermittedtodelaytheinvestigationarewhenmedicaltreatmentisneededortheemployeeisemotionallyupset.Naturally,thesupervisorthinksoftheemployeefirst.C.WhyareAccidentsInvestigated?AllthatisneededtorememberthepurposeofaccidentinvestigationisPREVENTION.Yourpurposeinconductinganaccidentinvestigationisnottopinblameonsomeortosatisfythesupervisor,butsimplytopreventarecurrenceoftheaccident.Ifthisisconstantlykeptinmm,itwillhelptheinvestigationimmeasurably.ConductingtheAccidentInvestigation:Thefirststepinanormalaccidentinvestigationistointerviewemployeesinvolved.Therearecertainproventechniquesforsuccessfulinterviewingofanykind,andwhilemostsupervisorsmaybefamiliarwiththem,theyarecertainlyimportantenoughtorepeat. C)0••AccidentInvestigationPage61.Putemployeesatease.Thebestwayofdoingthisistoremindthemofthepurposeoftheinterviews.Remindthenthatyouareinterestedsolelyinpreventingarecurrenceoftheaccident,andthatyoucanonlydothiswiththetheirhelp.Convincethenthattheinterviewsaresimplyajointefforttopreventotheraccidentsthatcouldbemoreserious.Afriendlyandunderstandingmannerisanecessityingainingcooperation.2.conductinterviewsatthesceneoftheaccident,wheneverpossible.Itwillhelptheemployeestoexplainandyoutounderstand.Makeinterviewsasprivateasyoucan.Thiswillnotonlyputemployeesmoreatease,butwillpreventtheirobservationsandideasfrombeinginfluencedbytheopinionsofothers.Italsoavoidspossibleembarrassmentoveranymistakes.3.Askforemployees’versionoftheaccident.Besuretheyunderstandyouwanttheirversion,justastheysawit,andnotdressedupforyourbenefit;thenletthemtellit!Donotinterruptthentoclarify(“areyousayingthat..interpret(“inotherwords,youmean...“),orevaluate(“wellnow,inmyopinion...“).Ifyoudonotunderstandsomething,waituntiltheyhavefinishedtheirstory;thenask.Aboveall,donotmakejudgmentsorjudgmentalremarks.Thiswillonlyputemployeesonthedefensiveanddefeatthewholepurposeoftheinterviews.4.Askanynecessaryquestions.Thekeywordhereisnecessary.Limityourquestionstofacts,asmuchaspossible,particularlyearlyintheinterview.Findout(1)whathappened,(2)whatwasdone,and(3)howitwasdone.Ifyoumustask“why”typequestions(whywereyoudoing..etc.?),waituntilyouhaveallotherinformation.These“why”questionsarelikelytomakeemployeesdefensive.Askopenquestions,onesthatcannotbeansweredyesorno,wheneverpossible.Theywillgetyounuchmoreinformation.Naturally,allquestionsshouldbeaskedinafriendly,constructivemanner.5.Repeatemployees’storyasyourunderstandit.Thiswilldotwothings.First,itwillassurecorrectunderstandingbyallowingemployeestobesureyouunderstandwhattheymeant;notjustwhattheysaid.Second,itgivesthemachancetohearwhattheysaid.Strangelyenough,mostofusdonotlistentoourselveswhilewearetalking,andthiswillgivetheemployeesachancetocorrectthemselves.Beforeendingtheinterviews,checktheobjectivesandguidepostsonthebackoftheinvestigationformtobesureyouhavecoveredeverything. CCAccidentInvestigationPage76.closetheinterviewonapositivenote—PREVENTION.Thebestwaytowindupinterviewsisbydiscussingactionsthatcanbetakentopreventaccidentsfromhappeningagain.Thisreaffirmsthepurposeofinterviewsinemployees’mindsandwillassuretheirfurthercooperation.Thesesametechniquesareusedininterviewingwitnessestoaccidents.Witnessesshouldbetreatedjustastactfullyaspersonsinvolvedinanaccident.Theydonotwanttogetanyoneintroubleanymorethanpeoplewanttoincriminatethemselves.Witnessesdonothavetobeeyewitnesses.Theymaysimplybepersonsfamiliarwiththecircumstancesinvolvedinaccidents.Inthecaseoffatalitiesorseriousinjuries,witnessesmaybetheonlysourceofinformationforaccidentinvestigations.Whetherapersonisinvolvedinorawitnesstoanaccident,interviewsshouldbeheldassoonaspracticalwhilethecircumstancesarefreshinmind.CompletingtheAccidentInvestigationReport:Anaccidentinvestigationreportisjustwhatitsnameimplies;thereportofanaccidentinvestigation.Itisnottheaccidentinvestigation,butareportofthefindingsfromtheaccidentinvestigation.Whilethismayseemclearenough,thetwoarefrequentlyconfused.Fillingoutaformisnotanaccidentinvestigation,thoughmanymaycallitthat.Theformiscompletedasarecordoftheactualinvestigation.1.Whohadtheaccident?2.Whendidithappen?3.Wheredidithappen?4.Whatistheoccupationofthepersoninvolved?5.Whatinflictedtheinjuryordamage?6.Whohadthemostcontrolofwhatinflictedtheinjuryordamage?7.Whathappened?8.Whatthingscausedtheaccident?9.Howcantheaccidentbekeptfromhappeningagain? C0AccidentInvestigationPage8FillingOuttheForm-WhyItIsImportant:Rightorwrong,theevaluationandratingoffirst—linesupervisors’accidentinvestigationwillbebased,inlargepart,ontheaccidentinvestigationreports.Reviewedbyuppermanagement,theyrepresentthesupervisors’workandaretakenasanindicationandmeasureoftheirability.Naturally,theirimportancegoesbeyondthisasarecordandtoolinpreventingaccidents,butkeepinmindthatitalsowillrepresentsupervisorsintheeyesofhighermanagement.Forallthesereasons,itwillpaytoknowexactlywhateachquestionmeans,whyitisneeded,andhowitshouldberecorded.1.Whohadtheaccident?Thereasonforidentifyingthepersonmayseemclearenough,butithasspecialsignificanceforfirst—linesupervisors.Toothersitisameansofidentification,buttosupervisorsitisanemployee;theiremployee.RatherthanDOE,JOHNE.,heisoldJack,withthreekidsincollege,apart—timejob,highbloodpressure,andthemostexperiencedemployeeintheshop.Knowingtheseandotherthingsgivesthelinesupervisorsanumberofpossibleleadsinanalyzinganaccident’scause.Higherlevelsofmanagementmaynotbethisfamiliarwiththeemployees,however,soidentifythemfullybygivingfullnames,orifnecessary,socialsecuritynumbers.Inthecaseofpropertydamage,identifythepropertythatsuffereddamage.Bejustasspecificasyouareinidentifyingaperson.Givethenumberifitisamachineorpieceofequipment.2.Whendidithappen?Thismeansthedateandexacttimeoftheaccidentsuchas“9/28/69at3:35P.M.”Thisisneedednotonlytoplacetheaccidentintime,butbecauseitisdirectlyrelatedtoimportantfactorssuchasshift,schedules,andworkload.3.Wheredidithappen?Thisisthelocationoftheaccidentandisneededsootherscantellexactlywheretheaccidenthappened.Thecausesofanaccidentarefrequentlydirectlyrelatedtothelocation.Beasexactasyoucan. CCAccidentInvestigationPage94.whatistheoccupationofthepersoninvolved?Occupationmeansthetitleoftheemployee’sposition;forinstance,MunicipalWorkerIII.Itfurtheridentifiestheemployeeandtellsotherswhatsomenormalhazardsmightbeforthisposition.Givethetitleexactlyasitappearsontownrecordsfromthejobdescriptions.Becarefulnottoconfuseemployeeoccupationswiththejobtheyweredoingwhentheaccidenthappened.Inyourdescriptionoftheaccident,tellwhatjobwasbeingdone.Itisimportantbecauseitisexactlywhattheemployeewasdoingwhentheaccidenthappened.5.Whatinflictedtheinjuryordamage?Thissimplymeanswhatobject,equipment,orsubstancedidtheactualinjuryordamage.Itmightbetheboltthatfellfromthebuckettruckandstruckandemployee,apieceofequipment,ormaterial.Itcouldbetheportablegrindingmachinethatcutanemployee’shandorahydraulicline.Itmightbesomethingassimpleasthegasfromaleakthatnauseatedanemployeeorsomethingmajorthatitcausedanexplosion.6.Whohadthemostcontrolofwhatinflictedtheinjuryordamage?Thisreferstothepersonwhohadthemostcontrolovertheobject,equipment,orsubstancethatdidtheinjuringordamaging.Itisnotalwaysthepersoninjured.7.Whathappened?Thisistheaccidentitself.Itmightbeclearlydescribedindetail.Usesketchesiftheywillhelpmakeitclearer.‘Thisshouldbeastep—by—stepaccountofalleventsleadingupandcontributingtotheaccident.Makeitcompletebutasshortandtothepointasyoucan.Itwilltelleveryonewhathappened.8.Whatthingscausedtheaccident?Thisiswhytheaccidenthappened.Beverycarefulhere,sinceahastyorcasualanalysiscansabotageallyourefforts.Fewaccidentshaveasinglecause.Thereareusuallymultiplecausesandcontributingfactorsinvolved,andasmanyaspossiblemustbefoundandcorrected.(ASMANYASPOSSIBLEgivesyouAMAPoftheaccident.)Twoaccidentcausescanbeidentifiedasimmediateandbasic.Theimmediatecauseisusuallythemostapparentandthe“closest”totheaccident.Anexampleofanimmediatecausemightbetheelectricalextensioncordwhichtrippedanemployee.Identifyingonlytheimmediatecauseoftheaccidentisthemostcommonfailureofaccidentinvestigations. Cl0AccidentInvestigationPage10Byback-trackingfromtheimmediatecauseoftheaccident,youmightfindthebasicorfundamentalcause.Thisistherealoractualcauseofanaccidentandisnotnearlysoeasytopinpointasanimmediatecause.Intheexampleoftheextensioncord,forinstance,yourback—trackingmightreveal:(1)thecordwasacrossthewalkwaybecauseitwasnotconnectedtoitsregularoutlet,(2)itwasnotconnectedtotheregularoutletbecausethatoutletwasbroken,(3)theregularoutletwasbrokenbecauseitwasstruckbymaterialbeingunloadedfromatruck,and(4)itwasstruckbythematerialbecauseofitsimproperpositiononthefaceofan“I”beamcolumn.Thislaststeprevealsthebasicorrealcauseoftheaccidentandallowsittobecorrectedbymovingtheoutlettoaprotectedlocationbetweenthesidesofthecolumn.Therecouldhavebeenothercontributingfactorsinthisexample,suchasmentaldistractionofanemployeewhotrippedbecauseofreadingaworkorderwhilewalking.Theseshouldalsobeincludedintheinvestigationandproperlydealtwith.Youmaynotalwaysbeabletofindthebasiccauseofanaccident,buttheinformationyouwillgainintryingmakesitworththeeffort.Ineverysectionofanaccidentinvestigationreport,remembertobeasexactandspecificaspossible.Donotusegeneralorvaguedescriptionsorwords.Apoorexamplewouldbe“slippedinpuddleofwater.”Tellwhereitwas,whereitcamefrom,andwhatcausedit.Unlessyoudothis,itwillappeartobeasloppyinvestigation,nomatterhowthoroughitmightreallyhavebeen.9.Howcantheaccidentbekeptfromhappeningagain?Thisisthepurposeofthewholeinvestigation;thespecificactionsthataretobetakentoPREVENTfutureinjuryordamage.Thisisthepayoffpointforinvestigation,sobeasthoroughasyoucan.Distinguishbetweenintermediateactionandpermanentaction.Intermediatemeasuresareonesthatcanbetakenimmediatelytoreducethehazard.Thesestop—gapmeasuresareusuallyoneswhichcanbetakenbythefirst—linesupervisors.Theyareextremelyimportantbecausetheynotonlyreducethehazardpotentialimmediately,buthaveapronouncedeffectonemployeemorale.Sometypeofintermediateactioncanusuallybetakenforeveryunsafecondition.Theyareprimeevidenceofaconscientioussupervisor. CCAccidentInvestigationPage11Permanentactionsarethosetakentopermanentlycorrectaccidentcauses.Theymayrequiremoretimetoaccomplishandmayrequiretheactionofhighermanagement.Supervisorsmustbesuretofollowuponthesepermanentmeasurestobesuretheyaredone.Onewayofexpeditingthesecorrectionsistoestablishapriorityforthem.Besuretodescribetheactionsalreadytakenwhenwritingyourreport.Givedatesandtimesforotheractionstobecompleted.Donotspoilanaccurate,conscientiousinvestigationandreportwithaweak,generalizedpreventionmeasuresuchas“warnedhimtobemorecareful”or“toldhimtowatchwhatheisdoinginthefuture.”Thisdestroystheeffectivenessofthebestwrittenreport.Statethespecific,constructivemeasurestakenforpreventionsuchas“Givenwrittenwarning9/10/forremovalofsafetyguardonthismachine.Givenproperjobinstructioningrindingofchipperchiselson9/10/.Seriousnessofremovingsafetydevicesfrommachinesdiscussedwithallemployeeson9/11/inregularsafetymeeting.”HigherManagementandAccidentInvestigation:Theroleofhighermanagementinaccidentinvestigationisnolesscriticalthanthatoffront—linesupervisors.Infact,experienceindicatesthefailureofaccidentinvestigationprogramscanfrequentlybetraceddirectlytotheattitudesandactionsofhigherlevelsofmanagement.A.DutiesandResponsibilitiesofMiddleManagementMiddlemanagementhasseveralspecificresponsibilitiesinaccidentinvestigationincluding:1.demonstratingapositiveinterestinallaspectsofaccidentinvestigationbypromptreviewandanalysisofallreports.Thisshouldbecoupledwithdiscussion,oratleastmention,withthelinesupervisors,iffornootherreasonthantoletthemknowyoureadthereport.2.promptandpositiveassistance,wheneverrequired,toassureproperpreventivemeasuresaretaken.Thisinvolvesfollow—upandback—uptoletsupervisorsknowyouaretheretohelpthem. 00AccidentInvestigationPage123.holdingreviewsorhearingsonallmajorinjuryorpropertydamageaccidents.Makeitclear,however,thatyourpurposeistoaidsupervisorsintheirinvestigation,nottotakeover.Adeadlineshouldbesetforthesehearings,usuallywithin48hoursoftheaccident,justasadeadlineissetforthefront—linesupervisors’accidentinvestigationreport.Needlesstosay,thedeadlineshouldbemetaswellasset.Yourcontactwiththesupervisorsinthesehearingswillgiveyouachancetoreviewthejobtheyaredoingininvestigatingaccidentsanddevelopafeelforhowwelltheprogramisgoing.4.givingconstructive,purposeful,andtimelycriticismonaccidentinvestigationreports.Donottellfirst—linesupervisorstheydidapoorjobonareportsubmittedthreeweeksago.Eveniftheycanrememberthereportyoureferto,theymaynotknowhowtoimproveit.Improvementistheonlyjustificationforcriticism.Tellandshowthemthewayitshouldbedone,orhavesomeonedothesamething.Aboveall,donotignorethewell—writtenreport.Letsupervisorsknowwhentheyhavedonesomethingright,too.Onelastandobviouspoint;first—linesupervisors,justlikeeveryoneelse,learnmorefromwhattheyseethanwhattheyhear.Whatyoudowillhavemoreeffectthanwhatyoupreach.B.DutiesandResponsibilitiesofTopManagementTopmanagement’sresponsibilitiesarethesameasthoseofmiddlemanagementinprovidinganexampleintheareasofinterestandattitude.Theonlysignificantdifferenceisoneofdegree.Becauseoftheirlargerareasofresponsibility,theirpotentialeffect(positiveornegative)isevengreater.Wheneverpossible,topmanagementshouldconductfollow—uphearingsonselectedmajorinjuryorpropertydamageaccidentspromptlyaftermiddlemanagement’shearings.Everymemberofthemanagementteamisalinkinthechainofaccidentinvestigation. 8.•4F,tW4t9.WhatHappened?Describewhattookplaceorwhatcausedyoutomakethisinvestigation.******GetallthefactsbystudyingthehazardorsituationInvolved.Questionbyuseof:WHYWHATWHEREWHENWHOHOW10.WhatShouldBeDone?Determinewhichofthe12Itemsunderthefollowingrequireadditionalattention:EQUIPMENTMATERIALPEOPLE.SelectSelectSelectArrangePlacePlaceUseHandleTrainMaintainProcessLead11.WhatHaveYouDoneThusFar?Takeorrecommendaction.Dependinguponyourauthority.Followup—wasactioneffective?12.HowWillThisImproveOperations?13.InvestigatedbyDate14.ReviewedbyDateTheColoradoIntergovernmentalRiskSharingAgency(CIRSA)anditsmembersdonotbypreparing,furnishingoracceptingthisSupervisor’sInvestigationReportoranyattacheddocumentsadmitanyliabilityforinjuryordamagesarisingoutoftheincidentdescribedhereinortheaccuracyofanyInformationincludedherein.ThisreportisnotintendedtocomplywiththenoticerequirementsoftheColoradoGovernmentalImmunityAct,CcityrrownSUPERVISOR’SINVESTIGATIONREPORT&1.Name:Employee,Vehicle,Building,Etc.2.DateofLoss3.TimeAMPM4.Department/ShIft5,Location6.NewPeople/EquipmentorOperationYesNo7.Typeofnearmissfire/explosionhazardIncident—otherproperty—employeelnjury/—publicliabilitydamageillnessincidentequipmentdamagevehicularaccident—otherIftheincidentinvolvesdamagetonon-City/Townpropertyorinjury,topersonswhoarenotCity/Townemployees,contactyourRiskManager,dlaimsCoordinator,City/TownAttorneyorClaimCompanybeforecompletingthisform.(4/91) CCTOWNOFEBTESPARKSAFETYINSPECTIONSSafetyinspectionswillbeconductedsemi—annuallyofalloperationsandproperty.AcopyofchecklistwillbefiledwithSafetyCoordinator.Vehiclesaretobeinspectedwitheveryregularlyscheduledpreventivemaintenanceservice.AcopyofchecklistwillbefiledwithFleetManager. 0CTOWNOFESTESPAREEmployeeSafetyTrainingandEducationTheTownofEstesParkwillprovideemployeessafetytrainingandeducationwhichemphasizessafemethodsandprocedurestofollowwhileperformingtasks.Employeesinthemorehazardousoccupationswillreceivesafetytrainingandeducationatleastquarterly,whentrainingmaterialsareavailable,andnewandseasonalemployeeswillreceiveasafetyorientation.EachdepartmentsupervisorwillkeepafileofalltrainingreceivedbyeachemployeewithacopysubmittedtoFinanceattheendofeachcalendaryear.Thefileshouldbereviewedatleastannuallytobesureallrequiredtrainingismet. C&TOWNOFESTEBPRKEMERGENCYPLANNINGEachpublicbuildingwilldevelopanemergencyplanthatwillbeanoutlinetodealwithanypossiblecatastrophicexperience;fire,bombthreats,severeweather,etc.Theplanshouldbedistributedtoallemployeeswhoworkataparticularlocationorbeclearlyposted.TheDepartmentSupervisorofeachpublicbuildingwillberesponsiblefordevelopingthisplan,informingemployeesofrecommendedaction,andupdatingasnecessary.OnecopyofeachplanistobefiledwiththePoliceDepartment. 00TOWNOPESTESPARKSAFETYRULES&PROCEDURESEachdepartmentshallestablishsafetyrulesandprocedures.Theserulesandproceduresshouldaddressallproceduresand/orequipmentusedbytherespectivedepartment.Safetyrulesandproceduresshouldbereviewedwithallemployeesatleastannually.Violationsofrulesandproceduresbyemployeesshouldreceiveaverbalwarningforfirstoffense.Ifoffenseisseriousenough,terminationcouldresult.AllreprimandsshouldbefiledinPersonnelOffice. 00TOWNOPESTESPARKContractProvisionsTheTownofEstesPark,wheneverpossible,willpreparecontractswithindemnification,holdharmless,andadditionalinsuredprovisions.Asystemtotrackcertificatesofinsurancehasbeenestablished. 0CTOWNOFESTESnflDesignatedMedicalProviderTheTownofEstesParkhasdesignatedtheEstesParkMedicalCenterastheprovideroftreatmentforworker’scompensationinjuries.AnyemployeeoftheTownthatisinjuredonthejobmustseektreatmentattheMedicalCenter. 00TOWNOFESTESPARKWORKER’SCOMPENSATIONINSURANCEEligibility:Thetermemployeemeansanypersonengagedunderanyappointmentorcontractofhire,expressorimplied,tofurnishservicesforremuneration.Employeealsoincludesanypersonelectedorappointedbyastate,county,city,town,schooldistrict,oranyotherpoliticalsubdivision.EmergencyCases:Incasesoflife—or—limbinjuries,employeesarerequiredtoobtaintreatmentofwork-relatedinjuriesandillnessesfromtheEstesParkMedicalCenteradmissionsoffice.Aphysicianwillbeassignedtothecaseandallpaperworkwillbedoneatthecenter.Theemployeewillreceiveapinkcopyofthemedicalcenterform.Thisistobeturnedintothesupervisor,whointurnwillsubmitittothePersonnelOffice.StateCompensationInsuranceAuthorityhas25daysinwhichtoadmitordenyliabilityonaclaimandnotifytheemployee.FamilyNotification:Forseriousinjuries,thesupervisorshouldnotifytheemployee’sfamilyassoonaspossibleaftertheinjury.MedicalBenefits:StateCompensationwillpayallreasonableandnecessarymedicalexpensesforaclaimwhereliabilityhasbeenadmitted.BillsshouldbeforwardedeitherdirectlyfromtheprovidertoStateCompensationInsuranceorsubmittedtothePersonnelOfficetobeforwarded.CompensationofBenefits:Ifanemployeemissesmorethanthreedays,heorsheisentitledtocompensationbenefitsuntiltheyareabletoreturntowork.Ifstillunabletoworkafter14days,employeeswillbepaidforthefirstthreedaysmissedfromwork.Employersarenotrequiredtopaytheemployee’sregularsalarywhileheorsheiscollectingcompensationbenefits.BenefitsarepaidasperStateCompensationInsurancelawandcontinueuntilreleasedtoreturntoworkbyanauthorizedtreatingphysicianoruntilthephysicianfeelstheemployeehasreachedmaxiumumedicalimprovement.NoPainInjury:Ifanemployeehasbeeninjuredonthejob,evenifthereisnopainattheimmediatetimeoftheaccident,itmustbereportedtothesupervisorandapreliminaryreportneedstobefiled.ThisisaprotectionfortheTownandemployeein 0ctheeventthataninjurycoulddevelopintosomethinglargeratafuturedate.Itissafertoreportaninjuryandhaveaclaimnumberassignedthantowaitandpossiblyjeopardizetheemployee’sbenefitsatalaterdate.ThepreliminaryreportistobesubmittedtothePersonnelofficewithinfourworkingdays. 00TOWNOFESTESPARKLightDutyPolicyTheTownofEstesParkwillencourageaninjuredemployeetoreturntoworkina“lightduty”capacitywheneverpossible.Theemployee’sphysicianmustsubmitaletterstatingthatitismedicallypermissablefortheemployeetoreturntoworkandlistanylimitations.Eachsituationwillstandonitsownmeritastothelightdutyworkanemployeewouldbeallowedtodo,forwhatperiodoftime,andforwhatdepartment. 00TOWNOFESTESPliRKDEFENSIVEDRIVINGAllemployeeswhooperatemotorvehiclesforthetownmustattendadefensivedrivingcoursebi-annually.Newhireemployees,includingtemporaryandseasonal,mustattendthedefensivedrivingcoursepriortooperatingamotorvehicle.DefensivedrivingtrainingwillbecoordinatedthroughtheEstesParkPoliceDepartment. 0•0TOWNOFESTESPARKSEATBELTPOLICYSeatbeltsmustbewornbyallpassengersduringoperationofaTownvehicle. CCPOLICYMOTORVEHICLERECORDREVIEWAllemployeesoftheTownofEstesParkwho,atanytime,driveaTownownedvehicleshallreporttothePoliceDepartmentatthetimeofhireandannuallyforacheckoftheirdrivingrecord.Theresultsofthesecheckswillbesenttotherespectivedepartmenthead.Employeeswithpoordrivingrecordswillbesubjecttoadditionaltrainingand/ordisciplinaryprocedures.Suspendeddrivers,whoseemploymentisdependantondrivingabilityaresubjecttodismissal.Scheduleofdrivingrecordchecks:ABCDEJanuaryFGHIJFebruaryKLMt4OMarchPQRSTAprilUVWXYZMay CCTOWN07ESTESPARKVEHICLEACCIDENTREVIEWAllaccidentsinvolvingTown—ownedvehicleswillbereviewedbyaboardconsistingof:A.FinanceOfficerB.PoliceChiefC.DepartmentDirectorofvehicleinaccidentEmployeedriverswillberequiredtobeinterviewedbytheboard.Thosefoundtobeculpable(atfault)mayberequiredtoparticipateincorrectivetrainingand/orbesubjecttodisciplinaryprocedures. 0TOWNOFESTESPARKPOLICETheEstesParkPoliceDepartmenthasapolicyandproceduresmanualthatismaintainedfortheirdepartmentonly.ContactthePoliceChieftoobtainacopyofthismanual. C.CTOWNOFESTESPARKPUBLICWORKSINSPECTION&REPAIRPROGRANPublicWorksDepartmentshallestablishaformalprocedurefortheinspectionandmaintenanceofstreets,roads,bridges,traffic—controldevices,streetsigns,andwarningdevices.Aprioritysystemshallbeestablishedforrepairinganyitemsthataredeterminedtobewarranted.RecordsofinspectionswillbekeptonfilewiththePublicWorksDirector. aCTOWNOFEBTESPARKComplaintLogThePublicWorksDepartment(includesStreets,Parks,andWater)oftheTownofEstesParkhasawrittencomplaintlogprogram.Allcomplaintsaredocumentedandrespondedto.Complaintsareprioritizedandansweredinpriorityorder.Amonthlysummaryofcomplaints,includingrepsonses,iscompiled. o0TOWNOFESTESPARKBLASTINGOPERATIONSTheLight&PowerDepartmentwillestablishaformalpolicyforblastingoperationsconsistentwithstateandfederallawsandregulations.Thispolicyistobereviewedanddocumentedannuallywithallemployeesinvolvedintheblastingoperations. 00TOWNOFESTESPARKWorkAreaProtectionThePublicWorksDepartmenthasadoptedtheManualforUniformTrafficControlDevices(MUTCD)asthewrittenpolicyforworkareaprotection.ThePublicWorksDepartmentwillhaveanemployeeonstaffwhoisacertifiedtrafficcontroller.CertificateofsuchwillbekeptonfileinthePersonnelOffice. 0CTOWNOFEBTESPARKLocatingUndergroundUtilitiesNodiggingshallbeperformedbyanydepartmentinpubliclyownedrights—of—wayoreasementswithoutpriorlocatingofundergroundutilities. CCTOWNOFESTESPRKTrenching&ExcavatingNoformaltrenchingandexcavatingprocedureshavebeenestablished.Employeesaretrainedannuallythroughseminarsandvideotapes. oCTOWNOFESTESP2RKConfinedSpaceEntrySafetyNoformalconfinedentryprogramexists.WaterDepartmentpersonnelattendseminarstraininginconfinedentryprocedures.Currently,departmentmeetsOSHArequirements. C&TOWNOPESTESPARKWaterPlantOperatorCertificationAllwatertreatmentplantoperatorsarecertifiedperstatelaw. CCTOWNOFESTESPARKChlorineSafetyNowrittenproceduresforchlorinesafetyexist.Employeeshavebeentrainedinchlorineuseandemergencyprocedures. 0CTOWNOFESTESflRKSiteSecurityAdequatefencingandsignagehavebeeninstalledaroundhazardouswatertreatmentfacilities.Thesitesarepatrolleddaily.Intrusionalarmscommunicatingwiththehomebasehavebeeninstalledatallwaterplants. CCTOWNOFESTESPARKFIREDEPARTMENTTheEstesParkFireDepartmenthasapolicyandproceduresmanualthatismaintainedfortheirdepartmentonly.ContacttheFireChieftoobtainacopyofthismanual. 00TOWNOFESTESflRKPark,Recreation,andPlaygroundInspectionsFormalsafetyinspectionsofparks,recreationfacilities,andplaygroundsareconductedweeklyduringthesummerandmonthlyduringthewinter.InspectionsaredocumentedandrecordsaremaintainedintheParksDepartment.Informalinspectionsoftheabovefacilitiesareperformeddaily. 0CTOWNOFESTESnflElectricUtilities—EmployeeTrainingMonthlysafetymeetingsareheldwithadditionaltrainingavailableasappropriate.TheLight&PowerDirectorwillretaindocumentationoftrainingrecords. CCTOWNOFESTESPARKAerialBucketTestingAerialbuckettestingisconductedbytheFleetMaintenanceDepartment.RecordsoftheinspectionsandcertificationsarekeptonfilewiththeFleetManager. CCTOWNOFESTESflRRPoleInspectionProgramPolesarereplacedasneeded.Linesarepatrolledperiodically. CCTOWNOFESTEBPRKTreeTrimmingProgramTreesaretrimmedasneeded.Noformalrecordkeepingisestablished,Safetyproceduresandtrainingareprovided. UCTOWNOFESTEBPARKTransformerSecurityAnannualinspectionprogramwillbeimplementedwithinoneyear(June1992) CC.TOWNOPEBTESPflEElectricDistributionLinesNoformalinspectionprogramexistsforelectricdistributionlines.Allnewconstructionandrehabilitationmeetapplicablecodes.